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Business communication,[object Object],1,[object Object],WELINGKAR DBM JULY 09 BATCH GROUP 8,[object Object]
Communication IN organisation’s,[object Object],2,[object Object]
Definition ,[object Object],An orgnisation has internal and external communication messages that move within the orgnaisation. ,[object Object],3,[object Object]
Internal,[object Object],Internal communication is the communication that exists within a company, between and among employees. ,[object Object],face-to-face casual conversations ,[object Object],formal meetings ,[object Object],phone calls,[object Object],emails, memorandums,[object Object],and internal wikis. ,[object Object],4,[object Object]
Media of internal communication ,[object Object],Notice board & bulletin board,[object Object],public add system ,[object Object],intercom,[object Object],intranet ,[object Object],meetings ,[object Object],publications ,[object Object],House journal,[object Object],Bulletin ,[object Object],News later,[object Object]
Aspects of Good Internal Communications,[object Object],Transparent and timely. When details have been confirmed and approved, messages should be presented to employees before any external public ,[object Object],Clear  ,[object Object],Informative						 ,[object Object],Independent ,[object Object],Relevant  ,[object Object]
Common Causes of Problems in Internal Communications,[object Object],“If I know it, then everyone must know it.” Perhaps the most common communications problem is management's (leaders' and managers') assumption that because they are aware of some piece of information, everyone else is, too. Usually staff is not aware unless management makes a deliberate attempt to carefully convey information.,[object Object], “If I need your opinion, I'll tell it to you.” Lastly, communications problems can arise when management simply sees no value whatsoever in listening to subordinates, believing subordinates should just do their jobs.,[object Object]
Common Causes of Problems in Internal Communications,[object Object],“So what's to talk about?” Communications problems can arise when inexperienced management interprets its job as solving problems and if there aren't any problems/crises, then there's nothing that needs to be communicated ,[object Object],“Our problems are too big to have to listen to each other.” Particularly when personnel are tired or under stress, it's easy to do what's urgent rather than what's important. So people misunderstand others' points or intentions. This problem usually gets discovered too late, too.,[object Object]
Internal Communications Departments,[object Object],An internal communications department can become a moderator of interaction between official organizational representatives and employees. The internal communications department should be responsible for developing and maintaining a number of channels that allow effective communication to take place across the business. ,[object Object],These channels include.,[object Object]
Internal Communications Departments,[object Object],Intranet web site ,[object Object],An informal session where employees can listen to and talk with the organizational representative such as a managing director, such as a Town Meeting or breakfast with CEO ,[object Object],Conference calls ,[object Object],Employee television channel ,[object Object],Internal newsletters, brochures, and other printed, tangible materials ,[object Object],E-mail ,[object Object],Message boards ,[object Object],Personal or group meetings ,[object Object],Virtual meetings ,[object Object]
External communication ,[object Object],A company’s  “publics”,[object Object]
Bc final

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Bc final

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