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360 Degree Feedback Best Practices
1. 1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
360-Degree Feedback Best
Practices
Leadership Intelligence®
Webinar
2. Measuring the Business Impact of Employee Engagement
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
200+ clients in 70 countries and 30 languages
7,000+ 360-degree feedback surveys in 2013
Coach executives around the world
Train leaders on coaching skills
3. Measuring the Business Impact of Employee Engagement
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Why 360-degree feedback?
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Choose the right questions
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Selecting Raters: Rater Groups
Self
Boss
Direct
Reports
Others
Peers
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Giving Feedback
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Confidentiality
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Interpreting the Results
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Potential Coaches
External
Coach
HR
Boss Peer
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Reactions to Feedback: SARA Model
“What??? I don’t
understand this
report.”
“This report must
not be right.”
“They’re venting
their frustrations!”
“The survey doesn’t
really fit my current
situation.”
“Who said this?”
“Nobody is perfect--
we all have faults.”
“That’s just the way I
am… take it or leave
it.”
“I get it, but I don’t
like it.”
“How can I best use
this feedback?”
“What can I do to
improve?”
“Who can help me
make this change?”
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Research on Impact of Coaching
Follow-up Survey
1. I received sufficient coaching
regarding my 360 feedback survey
results.
2. After receiving my 360 feedback
survey report, I set specific
development goals.
3. My manager follows up with me on
a regular basis regarding my
development goals.
4. Overall, the 360 feedback process
was effective.
Fortune 500 company
244 leaders
Internal coaching process
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
The good news…
of those that received
coaching and set
goals felt the 360
process was effective.
13. Measuring the Business Impact of Employee Engagement
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
The bad news…
of those who did not
receive sufficient
coaching felt the 360
process was effective.
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Coaching Best Practices
Process Overview
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
360 Feedback Follow-up Process
Thank raters
for the
feedback
Acknowledge
what’s
working
Acknowledge
what’s not
working
Ask for help
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
Sample Timeline
SURVEY ADMINISTRATION 3 weeks Feb 21 – March 11
DW sends rater selection email to participants Monday, Feb 21
Rater Selection Deadline Friday, Feb 25
DW sends invitation emails to raters Monday, Feb 28
DW sends reminder email Monday, March 7
Survey Deadline: DW sends deadline email Friday, March 11
COMPILATION OF DATA 1 week March 14 - 21
DW finishes reports and sends to HR Monday, March 21
TURNING FEEDBACK INTO RESULTS Ongoing Ongoing
DW group workshop March 30-31
Individual coaching sessions March 31-April 2
Managers follow up with participants to solidify
goals, implement action plans, and make changes
Ongoing
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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com
White Papers/Samples
White Papers
Samples