1. www.changefirst.com
How to be effective at
change management

2. This is what keeps leaders awake at
night
Credit Crunch
Commoditisation
Technology
Customer Expectations
Increasing Competition
Globalisation
Developing new products
Keeping costs down
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3. The problem is sometimes that the
strategy is the ‘easy bit’
H
Taking a great strategy
and implementing it is
the real challenge
Strategy
L Implementation H
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4. Failing this challenge can leave
many changes ‘installed’
Goals
Implement
Value Gap
Install
Time
Implement =
Install + Commitment to initiative + behaviour change
to make it effective
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5. However, creating and sustaining
commitment is difficult for many
organisations
How people felt about a major change one to two years
70
after implementation……………….
60
50
% Respondents
40
30
20
10
0
Still resisting Accepting the change Committed to the
the change but not engaged new way of working
Source: Changefirst Database.
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6. People-Centred Implementation
[PCI®] gives you a way to implement
change successfully
Develop strong change
leadership for the initiative
Build and deliver
plans to engage
people in the
Create and share a
change
powerful case for
change in the
organisation
Build understanding
Support people
and commitment
as they learn
of middle and front-
to adapt
line managers
Create commitment and
behaviour changing actions
for front-line people
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7. PCI is a set of workshops, online tools
and processes that can be learned and
used to implement change
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8. Many major organisations use PCI to
implement change in their organisation
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9. To find out more about PCI go to our
website changefirst.com or email us
caroline.paxton@changefirst.com
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© Changefirst Ltd, all rights reserved, 2009