General Knowledge Management Overview

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Kees de Vos

High level vision document on knowledge management as an organizational enabler.

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K n o w l e d g e M a n a g e m e n t ” In the end, learning faster than our competitors is the only sustainable competive advantage ” Arie de Geus – Shell Copyright © PinkRoccade IT Management Feb 7th 2002 Kees de Vos

Knowledge Environment ,[object Object],Copyright © PinkRoccade IT Management Slide People & Culture Systems Competencies Organization & Processes Knowledge Environment

Porter’s generic competitive strategies Copyright © PinkRoccade IT Management Slide Efficiency risking competing failing leading Innovation / Differentiation

Porter’s Generic Competitive Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide i n n o v a t i o n f o c u s e f f i c i e n c y f o c u s People & Culture Systems Competencies Organization & Processes Knowledge Environment

Learn, Improve, Innovate, Invent ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide ,[object Object],i n n o v a t i o n f o c u s e f f i c i e n c y f o c u s People & Culture Systems Competencies Organization & Processes Knowledge Environment

EFQM Excellence Model Copyright © PinkRoccade IT Management Slide Knowledge Environment Leadership People Policy and Strategy Partnerships and Resources Processes People Results Customer Results Society Results Key Performance Results e n a b l e r s r e s u l t s i n n o v a t i o n a n d l e a r n i n g

[object Object],[object Object],IT’s role in knowledge management Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Design Gap Expertise Gap Leverage Gap Execution Gap

A closer look at these gaps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide

Knowledge Management ,[object Object],[object Object],Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Design Gap Expertise Gap Leverage Gap Execution Gap Knowledge Management Information Management Operational Management Competencies Management

Competencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © PinkRoccade IT Management Slide

Manage knowledge from the results Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Knowledge Management Information Management Operational Management Competencies M anagement Enterprise Management Strategic Knowledge Management

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General Knowledge Management Overview

1. K n o w l e d g e M a n a g e m e n t ” In the end, learning faster than our competitors is the only sustainable competive advantage ” Arie de Geus – Shell Copyright © PinkRoccade IT Management Feb 7th 2002 Kees de Vos

6. EFQM Excellence Model Copyright © PinkRoccade IT Management Slide Knowledge Environment Leadership People Policy and Strategy Partnerships and Resources Processes People Results Customer Results Society Results Key Performance Results e n a b l e r s r e s u l t s i n n o v a t i o n a n d l e a r n i n g

10.

11. Manage knowledge from the results Copyright © PinkRoccade IT Management Slide Data Information Knowledge Action Results Knowledge Management Information Management Operational Management Competencies M anagement Enterprise Management Strategic Knowledge Management

General Knowledge Management Overview

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