ISSS Presentation

1. ISSSCCompany Overview Professional Development | Consulting | Staffing | Outsourcing | Deployments

2. ISSSC locations around the world and close to home Headquarters India Kuwait 9902 Carver Road Gurukripa, 2066 Kuwait Lifelong Suite 203 Sadashiv Peth P.O. Box 1756 Cincinnati, Ohio 45242 USA Pune – 411030 India Safat 13018 Kuwait Office 513.834.8332 +91-20-24332162 +965 2 225 7636 Fax 513.534.8336 +91-20-24332162 +965 2 225 7637 Branch Office Locations Pending Locations West Bloomfield, MI Los Angeles, CA Columbus, OH Chicago, IL West Chester, PA Bucharest, 020942 Romania Kyiv 01901 Ukraine Beijing, China Garden City, Cairo, Egypt Workforce Investment Act Approved Vendor Locations Pending Approvals Ohio Tennessee Kentucky Indiana Michigan California Illinois Florida New York Designation Minority (Hispanic) Woman owned business

3. ISSSC is involved locally to support businesses and the community Chambers of Commerce Illinois State Chamber Cincinnati Chamber Northern Kentucky Chamber West Chester Chamber Northeast Cincinnati Chamber Community Outreach/ Philanthropy Mars Hill Academy - Quality Education In Ohio APFED - The American Partnership for Eosinophilic Disorders Caring Partners International http://www.caringpartners.org/ Compassion International http://www.compassion.com/

4. ISSSC is not a stand alone company, we have a diverse reach Affiliates 10 til 2 – Cincinnati - Gina Kopera - www.tentiltwo.com Biz-Tie – Meena Sane – http://www.biz-tie.com/index.php Blue Harbor Career Transition and Organization Development - http://www.blueharborcpi.com/ Ember carriers – Mary Hladio and Jim Russell - http://www.embercarriers.com/ Franklin University – Dr Gary McDaniel - http://www.franklin.edu/ Harrington Institute – Dr. Jim Harrington and Dr Tom McNellis - http://www.harrington-institute.com/ LifeLong - Muhammad A. B. Ilyas- http://www.lifelongkuwait.com/ Micron Inspection & Calibration Services, Inc. - Avyayam Dave - http://www.micronpa.com/ ProNexInc - Fred D. Pira - http://www.pronexinc.com/ QIMacro - Jay Arthur - http://www.qimacros.com/index.html WealthBridge Connects - Dr. J. Gregory Gillum -www.wealthbridgeconnect.com WorldTekInc - Dr. Ash Genaidy - http://worldtekinc.com/default.aspx Zenovation – Jim Sinclair and Tom Hortel - http://www.zenovate.us

5. ISSSC Professional Development and Consulting Areas Healthcare Manufacturing Service Financial Services and Banking Federal, State and Local Government Information Technology Automotive Pharmaceutical Military

7. Execution and Control of Operations- Strategic Management of Resources CPIM Exam Prep Certified Supply Chain Specialist Prep Individual Courses Statistics Introduction Statistics Advanced Project Management PM Introduction PMP Exam Prep Microsoft Office Excel – Introduction -Advanced Word– Introduction -Advanced PowerPoint– Introduction –Advanced Process Improvement Process Improvement Champion Organizational Change Acceleration (OCAP) Certified Manager Process Improvement LEAN Gold Practitioner Value Stream Mapping Lean Six Sigma White Belt Applied Yellow , Green,Black Belt Black Belt Bridge Classic Yellow, Green, Black Belt Process Improvement for Non-management Simplistic Workout Initiatives Bundles Lean Six Sigma Black Belt Lean SSBB for Healthcare Process Management for Change Process Improvement for -Project Professionals -IT Professionals -Manufacturing Professionals -Healthcare Professionals -Service Professionals -Educational Professionals -Government Professionals -Human Resources Professional Leadership Leadership Academy Leadership for the High Performance Organization Insights into Leadership Information Management Certifications ITIL V3 Foundations ITIL V3 Intermediate Service Operation Service Transition Continual Service Improvement Service Design Service Strategy Planning, Protection and Optimization Intermediate Capability Operational Support and Analysis Release, Control and Validation Service Offerings and Agreements ITIL V3 MALC - Managing Across the Lifecycle - Intermediate Certification

8. General Course Offering Statistics Microsoft Office 2007 Quality tools can be complex and overwhelming for day-to-day operations. This course helps you to understand the tools in your “tool belt” to provide high quality qualitative and quantitative statistical data for your Six Sigma projects. Introduction - Factorial DOE, response surface designs, mixture designs, and simplex optimization. Advanced Course Description: This course builds on the Introduction course and will cover among others: Design of Experiments ANOVA FMEA t-tests Regression Box – Cox Transformation Levels of course delivery available include: Basic Advanced Courses Basic Word 2007 Advanced Word 2007 Basic Excel 2007 Advanced Excel 2007 Access 2007 PowerPoint 2007 Internet Skills 2008 Internet Skills 2003 Basic Computer Skills (Windows Vista) Basic Computer Skills (Windows XP) Basic Computer Skills (Windows 2000)

9. Project Management Project Management Introduction Course Description: Learn what you need to know to complete your project on time, within budget, and with satisfied customers inside and outside the organization. This intensive 3-day course provides an in-depth review of project management standards, tools, and techniques. Who Should Attend: Operating managers, project managers, program managers, executive sponsors, key stakeholders, and project team members who desire a thorough review of the essential skills and techniques of project management. Length of class: 3 days Attendees will learn: Project Management Framework Project management Processes Project Integration and Scope Management Time Management Cost Management Principles of Quality management Human Resources and Communication Planning Risk Management

10. Project Management PMP Exam Prep PMP® Exam Prep Study Pack includes: ISSSC Certification Exam Manual Exam simulation questions Exam registration/application documentation, Exam requirements documentation Multiple resource links to project management information PMP® Exam preparation trick references PMP® Exam quick reference formula guide PMBOK® Fourth Edition Guide Who Should Attend: Those ready to prepare for the PMP exam and take their Project Management skills and career to the next level. Length of class: 5 days Course Description: The PMP Exam Prep course provides a framework to gain and execute the knowledge you need to elevate your career to the level required to be a successful Project Management Professional. This Class: * Fulfills the required 35-hour PMI contact hour requirement. * Provides the most comprehensive set of study tools available. * Ensures attainment of required information to pass the PMP® Exam. The Project Management Institute’s (PMI®) terminology and processes & knowledge areas are covered in consistency with “A Guide to the Project Management Body of Knowledge (PMBOK Guide®).

11. Information Technology Infrastructure Library (ITIL) v3 Foundations ITIL V3 Managing Across the Lifecycle Full Certification (MALC) ITIL V3 Intermediate Lifecycle program: Service Operation (SO) ITIL V3 Intermediate Lifecycle program: Service Transition (ST ) ITIL V3 Intermediate Lifecycle program: Continual Service Improvement (CSI) ITIL V3 Intermediate Lifecycle program: Service Design (SD) ITIL V3 Intermediate Lifecycle program: Service Strategy (SS) ITIL v3 Planning, Protection and Optimization (PPO) Full Certification ITIL V3 Operational Support and Analysis (OSA) ITIL V3 Release, Control and Validation (RCV) ITIL V3 Service Offerings and Agreements (SOA) Delivery methods: eLearning Instructor Led Class Length of class: 3 days per course

12. Change Management This Class: Global competition, outsourcing, employee turnover, changing technology, global terrorism, and a challenging economy, have battered many companies to the brink of inefficiency. Time waits for no person, and only those organizations best adapted to these changing conditions survive in today's tough business environment. From the optimization of operational efficiencies, to shorter cycle time, to value-added customer partnerships, the philosophy and application of ISSSC best practices are optimizing the very nature and culture of successful businesses around the world. In addition, now, here is a course that provides the opportunity to significantly contribute to the success of your company. Students bring a project to class where the Organizational Change Acceleration Process is applied and the Return on Investment (ROI) is realized for your training dollars. Organizational Change Acceleration Process Course Description: The Organizational Change Acceleration Process Course is targeted to those professionals who need to make a quick and efficient contribution. Every employee will find extreme value in this course. The powerful tools, techniques, and software which are utilized in this course will allow any individual the skills and confidence to provide immediate value to his/her operation. The four days of instruction provide real-time training so that management and employee immediately apply what they learn. Length of class: 3 days

13. Process Improvement Simplistic Workout Initiatives This Class: Simplistic “Workout Initiatives” can take as little as three days and result in cycle time reduction, and decreased costs. This “Results Based” course has been developed by researchers who have actually implemented successful “Workout Initiatives.” Students bring a project to class where the Simplistic “Workout Initiative” is practiced in real time producing immediate results and the Return on Investment for your training dollars. Intended Audience: This series is for those who want a more in-depth Work Out methodology and framework. Includes extensive student participation exercises on both presented materials and a process brought to class. Additionally, for those who are thinking about taking the Six Sigma journey. Course Description: This three-day course covers the essential aspects of how to achieve successful “Workout Initiatives”, and contribute to the success of your company. The powerful tools, techniques, and software which are utilized in this course will allow any individual the skills and convenience to provide immediate value to their operation. The three days of instruction provides management and employees the tools to apply what they learn. Length of class: 3 days

14. Process Improvement Certified Manager Process Improvement This Class: Study the multiple dimensions of process focus Analyze the "voice of the customer" toward innovation Calculate "critical to quality" requirements Learn the most successful process improvement tools & techniques Evaluate "SIPOC" to optimize cycle time Assess process flow structures Review key measures of process performance Observe and compare widely used process methodologies Apply the process analysis life cycle Intended Audience: Quality professionals, managers, team members, process improvement leaders, project managers, quality engineers, and supervisors should attend this Workshop. This is an excellent course to prepare for the Six Sigma LEAN Boot Camp Workshop. Course Description: This three-day course covers the essential aspects of Process Improvement Methods & Analysis is designed to provide professionals with the topics, direction, mentoring, and case studies necessary to realize the advantages of process improvement. The curriculum begins with an overview of process methods and analysis and finishes with case studies and best practices that can be immediately applied to the work environment. Length of class: 3 days

15. Process Improvement Process Improvement for Non-Management This Course covers: This course covers how hourly associates contribute to the Lean processes used by service and manufacturing industries. The training is a combination of lecture, exercises, and discussions on how to use Process Improvement systems on the front lines. Intended Audience: Individuals working in the manufacturing or service industries that want to improve their contribution to their organization thereby gaining greater job security. Individuals seeking employment who want to demonstrate in a job interview an understanding of the process techniques used in the manufacturing and service industries. Benefits of this course: This course will allow you to understand and assist management with value based change, reducing waste and improving the overall bottom line. Course Overview : 1. Why Process Improvement on the front lines? 2. Is that Managements responsibility? Course Sessions: 1. Understanding where you are now - Value Streams 2. Understanding and implementing organization techniques -5s 3. Quick Solutions in Existing Processes - Kaizen 4. Eliminating Waste through Design - 3p 5. Effective Facility Layout - Cell Manufacturing and Service 6. Building in Quality inspections - Jidoka 7. Adding Value and Eliminating Waste - Lean Manufacturing & Service 8. Minimizing Overhead - Pull Manufacturing 9. Eliminating Errors - Mistake Proofing 10. Reducing Setup Time - Quick Changeover

16. Process Improvement Lean Gold Practitioner Certification This Course covers: Introduction to VSM (Value Stream Mapping)5S Kaizen3P (Production Preparation Process)Cell ManufacturingJidokaLean ManufacturingPull ManufacturingMistake ProofingQuick ChangeoverTOC (Theory of Constraints) Intended Audience: Any Management-level person, Manufacturing, Engineering, Operations or Quality professional challenged to improve their business unit. Benefits of this course: This course will allow you to understand and assist management with value based change, reducing waste and improving the overall bottom line. Course Overview : LEAN (Learn, Examine, Amend, Note) is a systematic, continuous improvement approach which drives value to the customer through flow improvement and by eliminated unnecessary or "non-value added" processes. ISSSC's LEAN training and certification course focuses on process improvement and elimination of waste as the key attributes in streamlining operations and improving cash flow. Lean training and certification will help your organization: Increase profitsReduce cycle timeIncrease capacityIncrease productivity while improving quality Length of class: 3 days

17. Process Improvement Value Stream Mapping (Classic) This Course covers: Overview Activities guidelines Fundamental Skills Current State Mapping Future State Mapping Steps to Success in VSM Lean Review Intended Audience: Any Management-level person, Manufacturing, Engineering, Operations or Quality professional challenged to improve their business unit.. Benefits of this course: This course will allow you to understand and assist management with value based change, reducing waste and improving the overall bottom line. Course Overview : Value Stream Mapping is a visual tool to help personnel understand and streamline work processes using the tools and techniques of LEAN. The goal of Value Stream Mapping is to identify opportunities to eliminate or reduce waste in a process. Waste can be defined as anything that does not add value to the final product/service. Value Stream Mapping is a communications tool, but can also be used as a strategic planning tool and a change management tool. Length of class: 3 days

18. Process Improvement Applied Lean Six Sigma These Classes: Applied Courses focuses on the key skills, tools and processes of the Lean Six Sigma methodology while maintaining the Lean Six Sigma Body of Knowledge (BoK) in a blended learning environment. Students will have in class and self-directed learning as well as project work. The skills learned will enable the student to be a valuable Six Sigma project team member and assist the Team Leader in all aspects of a Six Sigma project. The series is organized following the DMAIC methodology, and introduces Lean and Statistics. Intended Audience: This series is for those who want a more in-depth introduction of Work Out, Lean, Six Sigma, and Statistics. Additionally, for those who are thinking about taking the Six Sigma journey. Champion – 1 Day Managers, Directors and Executives who wants to learn about opportunities to champion change and process improve that drives cost reduction, employee satisfaction and retention. White Belt – 3 hours For team members, executives, managers and project leaders who want an overview of Six Sigma and how it benefits a company Applied Yellow Belt – 1 Day This series of courses is for Team Members on Six Sigma projects Applied Green Belt – 3 Days Process improvement project team and the skills to lead a Green Belt level process improvement project Applied Black Belt – 5 Days Lead your Six Sigma Black Belt process improvement project team and work with the Six Sigma Champion Team in identifying opportunities for improvement within your organization

19. Process Improvement Classic Lean Six Sigma These Classes: Courses focuses on the key skills, tools and processes of the Lean Six Sigma methodology while maintaining the Lean Six Sigma Body of Knowledge (BoK) in a fully lead instructor learning environment. Students will have in class as well as project work. The skills learned will enable the student to be a valuable Six Sigma project team member and assist the Team Leader in all aspects of a Six Sigma project. The series is organized following the DMAIC methodology, and introduces Lean and Statistics. Intended Audience: This series is for those who want a more in-depth introduction of Work Out, Lean, Six Sigma, and Statistics. Additionally, for those who are thinking about taking the Six Sigma journey. Champion – 1 Day Managers, Directors and Executives who wants to learn about opportunities to champion change and process improve that drives cost reduction, employee satisfaction and retention. White Belt – 3 hours For team members, executives, managers and project leaders who want an overview of Six Sigma and how it benefits a company Yellow Belt – 2 Day This series of courses is for Team Members on Six Sigma projects Green Belt – 10 Days Process improvement project team and the skills to lead a Green Belt level process improvement project Black Belt – 10 Days - Green Belt Prerequisite Lead your Six Sigma Black Belt process improvement project team and work with the Six Sigma Champion Team in identifying opportunities for improvement within your organization

20. Leadership ISSSC Leadership Academy Corporate Course (12 weeks – 4 hours /week) Phase One Week One: Insights (360 Insights) behavior review Week Two: Effective Interpersonal Communication Week Three: Presentation Skills and Business Writing Week Four: Transition to Leadership Includes in depth review of the 360 results – (25 pages) Week Five: Human Resources Law Week Six: Interviewing and Personal Performance Management Phase Two Week Seven: Coaching and Conflict Resolution Week Eight: Technology, Globalization and Change Management Week Nine: Problem Solving and Decision Making Week Ten: Project Management Week Eleven: Finance for the Non-Financial Manager Week Twelve: Work/Life Balance and Workload Management Course Description: The goals of this course is to provide those wanting to attain or who have already been promoted into Leadership positions, but have not had the management or leadership training to ensure effective execution of their responsibilities and role. Each course includes a 360Insight personal evaluation assessment and review. WIA Course (5 days) Insights (360 Insights) behavior review Effective Interpersonal Communication Presentation Skills and Business Writing Transition to Leadership Includes in depth review of the 360 results – (25 pages) Human Resources Law Interviewing and Personal Performance Management Coaching and Conflict Resolution Technology, Globalization and Change Management Finance for the Non-Financial Manager Work/Life Balance and Workload Management

21. Leadership Leadership for the High Performance Organization Insights into Leadership Course Description: High Performance Strategies & Practices – An Overview Change Characteristics of Leaders Goals and Measurements Performance Management Communication Interpersonal Human Relations Conflict Resolution Lean Six Sigma and Problem Solving Training and Coaching Team Building and Teamwork 5S – Sort, Set in Order, Shine, Standardize, Sustain Empowerment Wrap Up Length of class: 2 days Course Description: Understanding Differences The Basis of Business Relationships Understanding more about self, about others, and how to combine those strengths and build upon them to ensure you achieve your aims. Insights Discovery into Personal Effectiveness is the core program of the Insights Learning & Development System ®. Fast-paced, interactive and fun, Insights workshops are effective, involving, and practical. The Insights workshop is consistent with the following objectives: Understand Self Understand Others Adapt and Connect Length of class: 1 day

22. The Association for Operations Management (APICS) APICS Course Descriptions: Fundamentals of Materials and Operations Management Fundamentals of Inventory Control Fundamentals of Planning Fundamentals of Manufacturing Control Fundamentals of Operations Management Introduction to Enterprise Resources Planning (ERP) CPIM Review Courses Basics of Supply Chain Management Master Planning of Resources Detailed Scheduling and Planning Execution and Control of Operations Strategic Management of Resources CPIM Exam Prep Full Bundle CPIM Certified Supply Chain Specialist Prep course APICS offers two certification programs,: Certified in Production and Inventory Management Certified Supply Chain Professional. APICS certifications are recognized worldwide as standards of professional excellence and quality within the manufacturing and service industries Learn how APICS certification can help you. Length of class: 3-4 days depending on course

23. Independent Study ISSSC offers the Independent Study Process for all courses Deliverables and Outcomes Registration via the www.ISSSC3.com website Registration is completed by invoice or credit card payment online Course materials are provided after payment received Instructor and student have a weekly call for 30 minutes for 10 weeks Goals and expectations are agreed on Project scope is agreed on Sessions begin Wrap up and course expectations review Course survey completed online (required for certification) Exam submitted (required for certification) Case Study submitted (required for certification) Project Progress Review with Master Black Belt

24. Process Management for IT Professionals This course includes the following modules: Week 1 Value Stream Mapping (includes VSM certification from ISSSC) Week 2 Applied Six Sigma Black Belt (includes SSBB certification from ISSSC) Week 3 ITIL Foundations v 3 (includes fee for ITIL Exam from 3rd party) Intended Audience This course is intended for professionals within the IT field including supervisors, managers, process improvement leaders, project managers, quality engineers, and Six Sigma professionals. Educational Hours/PDUs 70

25. Bundled Courses

26. Bundled Courses

27. How can ISSSC help you with Professional Development and Consulting? Call us at 513.834.8332or visit www.isssc3.com

28. Searching for a job? Have you visited our Six Sigma user group on LinkedIN? visit www.isssc3.comSelect the staffingtab and search under “Job Openings”