11. External input : input comes from outside JCCS i.e. referral Step: an action that must be performed i.e. “Call staff member” Decision: actor answers a question to determine where to go next in the process. i.e. “Is today Thursday?” Self- Defined Process : process exist for the actions but listing the steps individually is not necessary. Terminator : end of actionable actions Connectors : on-page /off page
12. Retrieve mail from box Sort mail Stop. Incoming mail Input comes in the office Actor does this All mail sorted Perform this process 1 1 Answer yes / no Ends the process Look for this shape and # on the page no yes
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38. OBLIGATION To report IMMEDIATELY Report Freedom from reprisal Report Violations separately