Visit www.softtest.ie

1. Introducing the “Environment Delivery
Manager” role
1

2. Chinese Whispers
© eircom

3. Not Quite Getting What You Expected
A panda walks into a café. He orders a sandwich, eats it, then draws
a gun and proceeds to fire it at the other patrons.
"Why?" asks the confused, surviving waiter amidst the carnage.
The panda pauses on his way out, produces a badly punctuated
wildlife manual, and tosses it over his shoulder.
"Well, I'm a panda," he says at the door. "Look it up.“
The waiter turns to the relevant entry and, sure enough, finds an
explanation:
"Panda. Large black-and-white bear-like mammal, native to China.
Eats, shoots and leaves."
© eircom

4. Test Practice – Summary Org Chart
Head of
Test Practice
Test Practice Test Delivery Test Design and Test Support SQS – Service
Planner Management Execution Services Management
© eircom

5. Current Architecture
CDW CMD RAS
Core IT SAP
Finance
SAP
HR
Payroll Pensions Data Customer Revenue
Warehouse Marketing Accounting
Sales / Customer Care & Management Billing
Unified TIS Progressor
eVR e-Web Carecom Credit Mgt
Gateway FT FB Billing
OMS e-Com TIS e-CID
Order Service Order Customer Inter-
Mediation Fraud Mgt
Mgt Negotiation Mgt Mgt connect
Network Resource Development Provisioning & Fulfilment Service Mgt
 Approximately 150 systems/components supported within core eircom IT
GEO SORTS AMP SID Work
FHS
Physical Concerto Order Data Delivery
Service ID Manager
Repair
Inventory Tracking Provisioning Reception
 Mixture of in-house developed solutions and off the shelf products
Planning / ANRM/ ARD MIDAS
 Separate Design
WOSAP
Build Mgr
system stacks supporting different services andTest
ISIS/LI Address
GUIDE
Activation
AMP DSL
Inventory organisations
Manager
Repair
Tools Mgr Mgt Reception
 Multiple systems supporting similar functions
 Complex integration within/across eircom stacks
Network Remedy Alarm TNAS FAPS Performance
Work Mgr Manager Core Data BIP Data Mgt
 Services
Shared OSS architecture between wholesale and retail business
© eircom

6. Previous model of Test Environment
Provision
• Test Environment Support team scoped to manage a subset
of overall environment provision requirements
• Project Managers worked with different groups as required
(Test Support, CTO, Core Network etc...) to ensure test
environment in place by project start date and for duration of
project
• Resolution of environment issues encountered generally
coordinated by the projects
• No overall test environment governance or status reporting
© eircom

7. Tasks in Providing Test Environments
Tasks
• Plan
• Schedule Plan and Manage
• Request Provision of
• Measure – KPI, SLA Environments
• Contract – OLA, SLA,
underpinning contract
• Govern
_______________________
• Build
• Configure
Technically Deliver
• Create Data
Environments
• Interface
• Maintain
© eircom

8. Model of Environment Provisioning
Priority Tasks
• Plan
P1 • Schedule
Centralise Management • Request Reasons for Order:
and Control • Measure – KPI, SLA • Take ownership
• Contract – OLA, SLA, of environment
provision – taking
underpinning contract away from PM’s
• Govern • Central register of
______________________ risks and issues
• Management info
• Build for prioritisation of
P2 • Configure improvement
Fill Provision gaps • Create Data initiatives
• Interface
• Maintain
© eircom

9. Model of Environment Provisioning
Priority Tasks Roles
Centralise Management • Plan Environment Delivery
and Control • Schedule Manager (EDM)
• Request
• Contract – OLA, SLA,
underpinning contract
• Measure – KPI, SLA
• Govern
Fill Provision gaps • Build Environments & Tools
• Configure
• Create Data Engineer
• Interface
© eircom
• Maintain

10. Meeting new environment requirements
and challenges
• Concurrent testing of several Tier 1 projects planned. Scope
and scale of each beyond previous Eircom/Meteor projects
• Test environment impacts and interdependencies of these
projects difficult to assess
 New platforms introduced: Springboard and IPTV
 Increased pressure on legacy test systems: NGA Retail and non
Tier1 projects
EDMs on board for Springboard and NGA
Retail and planned for NGA-W and IPTV
© eircom

11. Immediate EDM Task List
BAU Delivery
• EDM team planning and ensuring delivery of
environments for projects under test
• Manage introduction of environments for new services
Implementing Management Framework
• Full mapping of environments and contacts
• Introduction of environment booking tool
• Tackle ‘burning platform’ issues
• Weekly Report
• Implement downtime monitoring and alerting
© eircom