Fishing for Change in the Rivers of Technology

Fishing in the
Rivers of Change...
...While Wearing your

Hip Boots

David Lee King
Topeka & Shawnee County Public Library
http://www.ﬂickr.com/photos/bugeaters/615178057/
davidleeking.com

Some people think of
change like this

http://ﬂickr.com/photos/oneeighteen/203392048/

http://ﬂickr.com/photos/michaelsphotos/1986724427/

http://ﬂickr.com/photos/bolding/1242785886/

http://ﬂickr.com/photos/simplearts/501346927/

http://ﬂickr.com/photos/trucolorsﬂy/352573802/

Librarians and change

http://ﬂickr.com/photos/danusia_/31758837/

http://ﬂickr.com/photos/yulete/488832731/

What has Changed?

http://www.ﬂickr.com/photos/bestrated1/2621358221/

http://www.ﬂickr.com/photos/sir_mervs/2691990934/

Competition

?
http://www.ﬂickr.com/photos/45688285@N00/46323500/

?
http://www.ﬂickr.com/photos/benjamingolub/3059525763/

http://www.ﬂickr.com/photos/rkleine/3567189079/

what can i do
with my cell phone?

why is this important?

http://ﬂickr.com/photos/gaetanlee/118885175/

What is
change?

http://www.ﬂickr.com/photos/yourpaldave/1146319720/

a break in
the normal
routine

from livestrong.com/article/14714-accepting-change/ http://www.ﬂickr.com/photos/yourpaldave/1146319720/

challenging
a break in
of old beliefs
the normal
routine


Shifting of
priorities
challenging
a break in
of old beliefs
the normal
routine


Shifting of
priorities
challenging
a break in
of old beliefs
the normal
a threat to
routine
our security


Shifting of
priorities
what is
challenging
a break in
of old beliefs
change
the normal
a threat to
to you?
routine
our security


Change, the old way

• Leaders simply ordered changes
• Goal: getting the change accomplished
• When it fails, leaders review details of the
change

They’re looking

in the wrong place

Most leaders base the
project on getting the
change accomplished
rather than on getting
people through the
transition.

3 Steps to Transition

1. Saying goodbye
2. Shifting into neutral
3. Moving forward

Resistance isn’t
the problem

•Management’s reaction to resistance
creates the problems
•The resistors probably don’t see it as
resistance - they see it as survival

Three levels of
resistance

1. Information-based
2. Physiological and emotional
3. Bigger stuff

1. Information-based

•Not enough information
•Disagreement with the idea itself
•Not familiar with idea
•Confusion

2. Physiological/
Emotional

• My job is threatened
• My future with the organization
• Respect of my peers

3. Bigger Stuff

• Personal history
• Who you are – race, religion, etc
• Significant disagreement over values
• Transference - the person being resisted
represents someone else (fill in the blank)

How to Navigate
Through Change

Just for Leaders

• You've already come to terms with the change
• Understand why people might not want to
change
• Understand that it's the transitions, not the
change, that's causing waves

Steps to Take
• Describe the change succinctly
• Plan carefully
• Help people respectfully let go
• Constant communication
• Create temporary solutions when needed
• Model new behavior!

Don't do these things!

• Don't confuse novelty with innovation
• Don't confuse motion with action
• Don't keep something going if it “still has a
few good years of life”

If you refuse
to change:
• Missed career opportunities
• you'll miss out on the opportunity to expand
your network and your ability to develop new
relationships
• You’ll miss out on the possibility of shaping
your new destiny and reality

Tips for
Change Agents
Nicholas Morgan, Fast Company

be open to data
at the start

ready to jump in?

http://www.ﬂickr.com/photos/amerune/16412745/

multimedia
public
real time
social

The Emerging Web is...

2-way mobile
decentralized

public

http://www.ﬂickr.com/photos/sreejithk2000/2385193167/

http://www.ﬂickr.com/photos/civisi/2611679744/

2-way

Why Pay Attention
to these changes?

1.
The rest of the world
is already there

http://www.ﬂickr.com/photos/wwworks/2222523486/

2.
You can be the example

http://www.ﬂickr.com/photos/13933408@N06/2197666469/

Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library
circulates 130000Libraryperayear. The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection ofof the library contains 70000 volumes. The library
Lester Public Library is a Public library. This library is the central facility for the library the library contains 70000 volumes. The library
Lester Public items isperPublic The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection
circulates 130000 items year. library. This library is the central facility for the library
circulates 130000 items per year. The library serves a population of 13000 residents .

3.
Connect
with your community
http://ﬂickr.com/photos/fcpl/2275150197/

4. community pulse

http://ﬂickr.com/photos/davemorris/59066078/

http://ﬂickr.com/photos/pinkpooch/894503710/

5.
You set the pace

be relevant

http://ﬂickr.com/photos/orangeacid/459207903/

http://www.ﬂickr.com/photos/ﬂing93/115162765/

What’s Topeka Doing?

in the website
outside the website
video
twitter

video

http://ﬂickr.com/photos/psilver/2572105282/

Parting Thoughts
on Change

communic
communication
communicatio
ommunication
communicat
mmunication
communication
mmunication
communication
ommunication
communicatio

Gauge your staff

http://ﬂickr.com/photos/imagezen/150337240/

ﬁnd staff interests

• match with goals you already have
• give it to the best ﬁt - might be IT,
might be circ staff
• Help translate from 1.0 to 2.0

Training & Trust
(insert cool Spiderman pic here... )

Fishing for Change in the Rivers of Technology

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