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Semelhante a Creating Customer Experience: On the Web, In the Library, In the Community (20)
Creating Customer Experience: On the Web, In the Library, In the Community
- 1. Creating
customer
Experience
on the web
in the library
in the community
david lee king • topeka & shawnee county public library • davidleeking.com
- 11. n c e
ie
r ?
e n
p g
x si
e e
d
- 15. you have
visitors.
right now.
What kind of experience
are they having?
- 20. t e n
l i s
flickr.com/photos/94379417@N00/4808475862/
- 30. v e
o nts
r i
p o
Im P
u ch
T o
- 50. Text
Also a
destina
tio n
- 64. ask!
http://flickr.com/photos/oberazzi/318947873/
- 67. t e n
l is ct io n
in t e ra to
po u
in ch
it’s a ts
destina
tion