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Creating
customer
Experience web
        on the
           in the library
      in the community
What has Changed?




http://www.flickr.com/photos/bestrated1/2621358221/
http://www.flickr.com/photos/sir_mervs/2691990934/




Competition
http://www.flickr.com/photos/45688285@N00/46323500/
http://www.flickr.com/photos/benjamingolub/3059525763/
http://www.flickr.com/photos/rkleine/3567189079/
Why think
about that?
you have
              visitors.

            right now.

What kind of experience
are they having?
what to do?


         flickr.com/photos/b-tal/116220689/
Plan your
library experience   flickr.com/photos/ocarchives/3952964087/
flickr.com/photos/deansfurniture5/2462980045/
flickr.com/photos/94379417@N00/4808475862/
what are
they saying
about you?
ask

flickr.com/photos/francois/404908918/




                    focus
                    groups
stats
http://www.flickr.com/photos/librarycommission/5041836636/




                                                              be snoopy
                                                             (just a bit)
flickr.com/photos/ohiouniversitylibraries/3507674990/
flickr.com/photos/jrnoded/3340607045/
flickr.com/photos/beyondbeauty/4241128107/
flickr.com/photos/mmewuji/4386845410/
flickr.com/photos/wlscience/4200630845/
flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/fornal/437703236/
flickr.com/photos/picturesofthings/2437232419/
which
is it?
flickr.com/photos/poblibrary/2674563551/




       your
    process
is showing
go where
flickr.com/photos/beavis/2425374221/
                                       people gather
http://flickr.com/photos/gaetanlee/118885175/
pesquisaconsumo.blogspot.com/2010_04_01_archive.html
flickr.com/photos/pitel/507791613/
your
stuff
your
staff
Text



actual staff
actual staff
Finding
Time
Change Focus
ask!
       http://flickr.com/photos/oberazzi/318947873/
flickr.com/photos/29106784@N02/2719649603/
Thank You!

davidleeking.com

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