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Emails Are Conversations

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David Hawdale
David Hawdale
Economia e finançasTurismo
1 de 11
Emails are Conversa tions Ideas about email from the psychology of language
[object Object],[object Object],[object Object],David Hawdale To increase sales and profitability
Not Id le Chat
A Conversation I say something Then I react to what you have said by saying something Then I react to what you replied to what I said by saying something And then I react to … (etc…)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Conversation I say something Then I react to what you have said by saying something Then I react to what you replied to what I said by saying something And then I react to … (etc…)
Grice’s Conversational Maxims ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Breaking the Maxims… Alice: “Where’s Eddie?” Bob: “There’s a yellow VW parked outside Sues house…”
Joined Up Would you like me to email you about flight offers? Yes Please I got one to Barcelona and one to Paris Tell me about the Paris one The Paris one costs … (etc.)
Emails are Conversations … not Flyers! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emails are Conversa tions www.hawdale-associates.co.uk/silverpop / 07980 884231

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