This is the latest version of my \"building better web communities\" presentation, as delivered at Arjen Strijker\'s SOMESSO conference in Zurich on 31-10-08. This needs a proper overhaul to make it Presentation Zen style, as a number of the slides fail the Guy Kawasaki 10/20/30 rule of Powerpoint. I\'ll be doing a new version soon, but I\'m also working on a re-write having puilled all these ideas into our new methodology.