Glass & wearable technology is changing the landscape of how users consume and create value. It will not only enhance the customer experience, it will disrupt status quo creating entirely new categories of experience. Heads Up was created to serve as a nexus for the revolution, bringing together people, technology and the big challenges of our time to unlock the full potential of the wearable revolution.

1. Google Glass and #NoUi
@daveslocombe
Head of Mobile @lastminute.com
Meetup: Heads Up London

2. Google Glass is a massive scale social experiment,
the first wearable computer to have the potential for
mass adoption
It challenges everything,
the way we create, the way we interact with the world, our
right to privacy, our social norms…even what we call it

3. revolution?
fad?

8. from heads down to heads up

10. Accelerometer
Head motion
detection
Bluetooth & Wifi
For pairing with your
phone and connecting to
the web
Transparent display
The equivalent of
seeing a 25” monitor a
few feet away
Bone transducer
Audio through your
Ear bones, leaving your
ear free to hear the
environment
Touchpad
Touch controls to
accompany the voice
control
Camera 5MP/720p

12. I browse
Future view
Content
behaviour
Near to Far
Indulging
I search
…
Near + Now
…
Snacking
…

13. I browse
Future view
Content
behaviour
Near to Far
Indulging
I search
I act
Near + Now
Now
Snacking
Secondary

14. "To be honest, once we got
into the surgery, I often
forgot the device was there,
it just seemed very intuitive
and fit seamlessly."
Dr Kaeding streamed live knee ligament surgery to his students

15. Primary task
Execute successful
Surgery on a patient
Secondary Task
Remote consultation
on procedure via video
and audio link
Secondary Task
Educate students so
they can conduct the
same procedure

16. We can now consider these senses “always on”
Rather than a focal activity
“The computer runs
continuously, and is 'always
ready' to interact with the user.”
- Mann

17. I want to visit my family
and stay in a cosy hotel
nearby
pre dot com experience …
I talk

18. I want to visit my family
and stay in a cosy hotel
nearby
pre dot com experience …
EFFORT SCALE
HIGH
User
Software
LOW
I talk

19. I want to visit my family
and stay in a cosy hotel
nearby
Dotcom PC experience …
EFFORT SCALE
HIGH
User
Software
LOW
I browse

20. I want to visit my family
and stay in a cosy hotel
nearby
Mobile experience …
EFFORT SCALE
HIGH
User
Software
LOW
I Search

21. I want to visit my family
and stay in a cosy hotel
nearby
Multi – Device & Wearable experience
EFFORT SCALE
HIGH
Software
• Predictive & Adaptive
• Automate steps previously
manual
• Seek the Minimum Viable UI
User
LOW
Predictive, Timely,

22. Desire - friction = conversion

23. What I have learned from using Glass so far…

24. #1 Its not just about the display

25. #2 most apps get turned off if they don’t resonate
with a short term need.

26. #3 the screen is ordinarily off
Old information on the timeline is DEAD

27. #4 sound is always on – we haven’t touched
even 1% of the capability of augmented hearing

28. #5 video and photos are killer apps

29. #6 Maps (could be) a
killer App and hints at
bright future for
travellers

30. #7 its easy to be more social

31. #8 it’s an early beta product
• The screen out of the user field of view feels like its
missing a trick, moveable display joint?
• No ability to change depth of field, field adjustment!
• It gets bogged down in some processes
• Battery life is not great, less than a day

32. Primary task
Seek the #MVUI
Minimum viable
User Interface
Treat it as if it were a
matter of life and death
Do not interrupt carelessly
Secondary Task
Add direct and clear value
to the Primary Task

33. Things to do now…
Send me feedback or questions via twitter @daveslocombe
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Just now