Coach's tips

“Wayne Gretzky’s success came from
skating to where the puck was going.
Mine came from already being there.”
- David Mettler

Greatness is waiting. Are you ready?
Greatness is waiting. Are you ready?

The compilation as of: 10/11/2012

BONUS TIP:
Well, not always…
That’s me (wearing orange) during a USA
Hockey International tournament in 2002.
And, yes, that’s the puck in the net! I
certainly wasn’t ‘there’ for that one!

Resilience and perseverance are traits a
“goalie” learns all too well. The simple facts
are: setbacks come, yet you can never stop
giving less than 100%.

Much like life, success in goaltending relies
on your ability to manage the situation, learn
from it, and maintain an undistracted focus
on the bigger picture. It just happens with a
lot of intensity.

When I first started “tweeting” in May 2010, I
had no idea how many people I would
influence. I posted popular quotes, things
people said that resonated with me, and my
own insights - which became “COACH’S
TIPS”. For the longest time, I had less than
10 followers, but I kept tweeting, linked them
to my LinkedIn account, Facebook business Today, people often say, “Hey! You’re the “COACH’S TIPs” guy!”, and tell me
page, and never gave up. how much they appreciate my tweets. A friend suggested I compile them into
a “book” - so… here it is! I hope you enjoy! Whatever it may be that you are
working towards, stick with it!

COACH’S TIP:

Busy people feel
overwhelmed. They're usually
on a treadmill going nowhere.
Be a productive person
instead. Get it Done.
www.twitter.com/davidmettler

COACH’S TIP:

Leaders need a strong sense
of self and a strong pride in
themselves to do what they
do.


COACH’S TIP:

Leaders with character stand
for something. They don't just
talk about these things, they
live them.


COACH’S TIP:

Listening begets listening.
Someone needs to go first,
might as well be you.


COACH’S TIP:

20% of a situation (or data set)
produces 80% of the outcome
(results). Find and focus your
efforts on the key 20%.


COACH’S TIP:

80% of the effort is spent on
the first 20% of a successful
endeavor. Plan well and build
momentum.


COACH’S TIP:

A boss that has no interest in
the development of a
subordinate will not be that
person's boss for long.


COACH’S TIP:

A desk is a dangerous place to
run your organization from.


COACH’S TIP:

A key indicator of a hidden
agenda at work is when
something just doesn't seem
right. Look to see who is
profiting for clues.

COACH’S TIP:

A leader doesn't have to be
cruel, unprofessional, or a
bully boss to be tough.


COACH’S TIP:

A leaders inability or
unwillingness to trust others
will result in others' lack of
trust in them.


COACH’S TIP:

A scarcity mindset will keep
you in a small game.


COACH’S TIP:

A team playing to 'win' will
defeat a team playing 'not to
lose' every time.


COACH’S TIP:

A vision is great, but it's
meaningless unless you have
values.


COACH’S TIP:

Accept only one standard -
excellence. The surest way to
maintain that standard is to
lead by example.


COACH’S TIP:

Achievement loses its
meaning if you don't enjoy the
process. Make it fun, exciting,
and rewarding to accomplish
your goals.

COACH’S TIP:

Adversity is a test to see if you
have matured as a leader, or
not.


COACH’S TIP:

After making a decision - take
one immediate step towards
completing it, then plan the
second to build momentum.


COACH’S TIP:

Anyone can be a leader, but
only the fearless can be great.


COACH’S TIP:

As a leader, your behaviors,
beliefs, attitudes, and example
are a powerful role model for
your staff members.


COACH’S TIP:

As a leader, you need your
followers more than they need
you.


COACH’S TIP:

As the leader, when you do
excellent work, the expectation
on everyone else is to do
excellent work.


COACH’S TIP:

As the leader, your team will
typically become exactly what
you think it will.


COACH’S TIP:

As you grow, you become
more of who you already are.


COACH’S TIP:

As you lead, so shall your
organization become. Morale,
engagement, attitude of the
company are that of its
leaders.

COACH’S TIP:

Asking employees for input
shows respect, helps you
make the right decision, and
helps them invest in the work.


COACH’S TIP:

At the end of the day, you're
really working for yourself.


COACH’S TIP:

Attention to detail will keep you
fully engaged, in-touch, and in
the know with your teams.
Don't rely on advisors.


COACH’S TIP:

Be aware of what you're
communicating. It's NOT what
you're saying 55% is
nonverbal cues, 38% is tone,
and 7% is words.

COACH’S TIP:

Be aware of your personal
areas for development. Ask for
feedback from a few trusted
sources and look for common
themes.

COACH’S TIP:

Be careful and be selective
with your goals. Scattering
your focus and your energy
weakens you.


COACH’S TIP:

Be careful with the labels you
assign to things. By naming
something a problem, you
make it one.


COACH’S TIP:

Be committed, yet flexible.
Dump things that aren't
moving your team toward its
goals.


COACH’S TIP:

Be self-motivated. Don't wait
for someone else to tell you to
do something, or when to do it.


COACH’S TIP:

Be supportive with those that
fail, unsympathetic with those
that don't even try.


COACH’S TIP:

Be sure you really want to
achieve a goal before you
commit yourself to it.
WHY>HOW.


COACH’S TIP:

Become a master of change
rather than a victim of it.


COACH’S TIP:

Before attending someone
else's meeting, make sure it is
necessary for you to be there.


COACH’S TIP:

Before you can effectively
influence and persuade others
you need to understand their
perspective.


COACH’S TIP:

Before you go home this
afternoon, plan the tasks you
wish to accomplish next week.


COACH’S TIP:

Being a leader demands a
responsibility FOR and a
responsibility TO your team.


COACH’S TIP:

Being a leader doesn't mean
everyone else is a follower. It
means you draw out the
possibilities around you.


COACH’S TIP:

Bridge the gaps between how
you see yourself (self-image)
and how others perceive you
(public image).


COACH’S TIP:

Build your team with positive
people who share similar goals
to yours.


COACH’S TIP:

Change creates areas for
improvement. Even if you don't
support the change, embrace
the opportunities it brings.


COACH’S TIP:

Change happens. Adopt and
adapt, or you may be facing a
larger one.


COACH’S TIP:

Change is constant. Career
killer no. 2 today Failure to
anticipate, understand, and
adjust to the evolving
marketplace.

COACH’S TIP:

Change is not a one shot deal.
It's your job to build a direction
and foundation for sustained
change.


COACH’S TIP:

Change your perspective -
problems are always rich
opportunities.


COACH’S TIP:

Clearly defined and written
goals give people a sense of
security about the future and
give them confidence in their
efforts.

COACH’S TIP:

Common sense isn't common.
If you don't have it - solicit
other opinions, perspectives,
and feedback. Research
similar cases.

COACH’S TIP:

Communicating clear
expectations is not a one-time
thing. It's an ongoing
management duty that never
ceases.

COACH’S TIP:

Complex things are usually
made up of simple
components. Apply the divide
and conquer approach to
every level of your work.

COACH’S TIP:

Compromise is a form of lose-
lose agreement; it's a quick fix.
Build trust and go for the
synergy of win-win.


COACH’S TIP:

Confidence and enthusiasm
are the best traits to display
when making that first
impression.


COACH’S TIP:

Conflict is a part of even
healthy organizations. It can't
be avoided. Successful
executives listen for win-win
solutions.

COACH’S TIP:

Conquer fear of change.
Change = growth,
Growth = personal
satisfaction.


COACH’S TIP:

Contact points between
leaders and their reports are
the focal points of the
organization's success.


COACH’S TIP:

Continuous improvement is
the secret to sustainable
success.


COACH’S TIP:

Create and rank both weekly
and daily To-Do lists by
importance and urgency.


COACH’S TIP:

Culture is fostered through
stories. What is said about the
current events in your
organization sets the tone for
the future.

COACH’S TIP:

Decisive leaders build trust.
Indecisive leaders tax the
entire organization. Research,
decide, follow-up, adjust.


COACH’S TIP:

Despite all the press, Thank
yous are still rare. Sincerely
thanking someone reinforces
behaviors and relationships.


COACH’S TIP:

Difficult conversations are well
named. Don't put them off.
Conversation is a two way
dialogue - it's not a lecture.


COACH’S TIP:

Do first things first, one at a
time.


COACH’S TIP:

Do it for greatness, not for
money. Money follows
greatness.


COACH’S TIP:

Do what you know you should
do, even when you don’t feel
like doing it.


COACH’S TIP:

Does your team know what
excellent performance looks
like? Now there's a meeting
worth having!


COACH’S TIP:

Don’t lower your expectations
to accommodate someone that
refuses to raise theirs.


COACH’S TIP:

Don't ask a question without
first attempting as much of the
productive effort you could do
by yourself.


COACH’S TIP:

Don't ask people if they
understand. Ask them how
they will use the information
and the next steps they will
take.

COACH’S TIP:

Don't be too busy to do
something productive.


COACH’S TIP:

Don't confuse value with price.
If you raise your price but the
value remains the same, you
will lose your customer.


COACH’S TIP:

Don't confuse working with
making progress. Spend 80%
of your time on things that
MOVE you forward.


COACH’S TIP:

Don't focus on the negative.
Instead of stating what you
can't or won't do, talk about
what you will do instead.


COACH’S TIP:

Don't just track numbers.
Track the QUALITY of the
numbers.


COACH’S TIP:

Don't lead knowledge workers
as if they were manual
workers. Effectiveness >
Efficiency.


COACH’S TIP:

Don't let a bad situation fester.
You will either pay now, or pay
later. Later almost always
costs more.


COACH’S TIP:

Don't let yourself become
more comfortable with old
problems than you are with
new solutions.


COACH’S TIP:

Don't spend time organizing
things you should discard.


COACH’S TIP:

Don't wait until you are writing
a resume to develop your
career objective. What
experience(s) do you need to
get there?

COACH’S TIP:

Effective is based on the
precise understanding of the
situation at hand, not the fad
of the month.


COACH’S TIP:

Employee empowerment
means giving your employees
the responsibility AND the
authority to take action.


COACH’S TIP:

Employee satisfaction and
engagement are directly
related to the quality of
leadership they perceive.


COACH’S TIP:

Encourage candor. Without it,
no change is possible.


COACH’S TIP:

Encouragement and praise are
free, and often the best way to
motivate people.


COACH’S TIP:

Even a simple event can get
complicated when it involves
coordinating others.
Communicate, communicate,
communicate!

COACH’S TIP:

Even in a very large
organization, strive for
individual relationships
everywhere you can.


COACH’S TIP:

Even in the business world
there's too much HOPING
things happen, and not
enough MAKING things
happen.

COACH’S TIP:

Everyone contributes to the
mission and every task counts
- no matter how small. Remind
your people often.


COACH’S TIP:

Everyone on your team must
have objectives, know how to
get there, and what's in it for
them.


COACH’S TIP:

Excuses, even if they are true,
are still excuses.


COACH’S TIP:

Failing to act, or to ask, is
often the greatest failure of
them all.


COACH’S TIP:

Fewer than one in ten e-mails
is important. Turn off your alert
and get to work.


COACH’S TIP:

Find your Power hour. The
time during the day when
you're the most productive.
Save this for your toughest
assignments.

COACH’S TIP:

Focus on the larger goal helps
you overcome setbacks along
the way. Never lose sight of
the big picture.


COACH’S TIP:

Focus on the positive. Leaders
tend to get more of what they
focus on. People and teams
thrive in a positive
atmosphere.

COACH’S TIP:

For the most productive
meetings, check your title at
the door.


COACH’S TIP:

Foster self-motivation by
providing the right conditions,
opportunities, and environment
for those you lead.


COACH’S TIP:

Friendly competition doesn't
only have to be used to
motivate sales teams. Just be
sure you're promoting the right
behaviors.

COACH’S TIP:

Get your team out of victim
thinking. Focus on the options
they have and can do.


COACH’S TIP:

Goals are great, but success
comes when you achieve
them. Spend time moving, not
measuring.


COACH’S TIP:

Goals don't have to be written
text. An image of what you
want can also be effective. A
photo is worth a thousand
words!

COACH’S TIP:

Good planning not only tells
you how to get from 'here' to
'there', but also identifies the
resources required.


COACH’S TIP:

Good projects are always
successful in the end. If it's not
successful - it's not the end!


COACH’S TIP:

Good things happen when
people stand up and become
the leader they were meant to
be.


COACH’S TIP:

Great leaders inspire the
middle 75% to perform like the
top 10%.


COACH’S TIP:

Great leaders not only use
their own strengths well, they
help others discover theirs.


COACH’S TIP:

Great presentations anticipate
& address potential questions
& objections in ways that are
meaningful to your target
audience.

COACH’S TIP:

Greatness is won or lost
during the times when nobody
is watching.


COACH’S TIP:

Habit replaces decision-
making. Good habits can be
created to keep you moving in
the right direction on auto-pilot.


COACH’S TIP:

Habits define you by directing
your emotional and physical
patterns. Habits are hard to
stop but can be replaced over
time.

COACH’S TIP:

Help a diverse group bond
together by coming to
agreement on the most
important shared values to the
group.

COACH’S TIP:

Help others find their
strengths. Encourage and help
them with opportunities to
work within them.


COACH’S TIP:

Help someone climbing the hill
and you get to the top
yourself.


COACH’S TIP:

How much of your
communication is centered
around yourself? Reduce your
I's to and phrase your
messages to focus on others.

COACH’S TIP:

How you do one thing is how
you do many. Good and bad
habits create patterns that are
hard to break.


COACH’S TIP:

How you handle the effects of
a mistake is more significant
than the mistake itself.


COACH’S TIP:

If the deal doesn't look or
sound 'right', it probably isn't.
Trust your instincts.


COACH’S TIP:

If you can't count on your
people to do what needs to be
done, YOU have a big
problem.


COACH’S TIP:

If you don’t go after what you
want, you’ll never have it. It's
as simple as that.


COACH’S TIP:

If you don't address a negative
behavior, you are condoning it.
Address issues quickly and
there will be less of them.


COACH’S TIP:

If you resort to yelling,
intimidation, or bullying, the
situation is bigger than you.


COACH’S TIP:

If you want something, ask. If
you don't ask, the answer will
be No 100% of the time.
Asking starts a negotiation
process.

COACH’S TIP:

In addition to a To Do list,
make a Stop Doing list.


COACH’S TIP:

In Outlook you can drag e-
mails onto your task list or
your calendar to schedule
reminders and take action.


COACH’S TIP:

In writing and in speech, make
sure your audience knows
WHY they're listening to you.


COACH’S TIP:

Instructions can be interpreted
many different ways.
Encourage questions and
have them repeated back to
you for clarification.

COACH’S TIP:
Is there a better way to
accomplish the purpose?
Cancel the meeting!
Executives report 12+
hrs/week in unproductive
meetings.

COACH’S TIP:

It usually gets worse before it
gets better. Don't let an early
loss discourage you.


COACH’S TIP:

It’s not enough to know HOW
to do things; you have to know
WHY you do them.


COACH’S TIP:

It's better to demand more out
of people than to settle for the
level of performance they
choose to give.


COACH’S TIP:

It's much easier and faster, to
do things right and let success
chase you.


COACH’S TIP:

It's not always WHAT you do,
but HOW you do it that
determines your true success.


COACH’S TIP:

It's not who you are that holds
you back, it's who you think
you aren't.


COACH’S TIP:

It's up to you as a leader to
create a context in which
everyone wants to take actions
that make a difference.


COACH’S TIP:

Just because it worked in the
past, doesn't mean it will work
today. Be sure you ACT and
not REACT from an outdated
paradigm.

COACH’S TIP:

Just because you think your
objectives are reasonable
doesn't guarantee others do.
Learn the true agendas and
priorities.

COACH’S TIP:

Just because you yell and get
loud doesn't mean you're right,
it just makes you look like a
loud, wrong idiot.


COACH’S TIP:

Keep the vision and its
benefits in front of your team
at all times. What's in it for
them?


COACH’S TIP:

Keep your team focused on
the big picture, the Master
Plan. Put it above petty
personal issues.


COACH’S TIP:

Know your energy clock.
Schedule appropriate work
during appropriate times for
you to be the most productive.


COACH’S TIP:

Knowing how to do it isn't as
important as understanding
why.


COACH’S TIP:

Knowing what you want and
having a plan aren't enough.
You also need a passion to
succeed to maintain the
sustained efforts.

COACH’S TIP:

Lack of feedback is the #1
reason for poor performance
on the job.


COACH’S TIP:

Leaders are effective through
their style, not their
credentials.


COACH’S TIP:

Leaders are not paid to take
action. They are paid to get
results.


COACH’S TIP:

Leaders don't tell the story.;
they make the story better.


COACH’S TIP:

Leaders focus on results, not
the efforts, and hold
themselves accountable for
the performance of the whole.


COACH’S TIP:

Leaders see the potential of
their people, often before they
do. Empower them and help
them grow into future leaders.


COACH’S TIP:

Leaders shape culture. Look at
your team to see what kind of
culture your leadership is
creating.


COACH’S TIP:

Leaders talk about leadership,
enthusiastically!


COACH’S TIP:

Leaders turn problems into
opportunities and inspire
others to do the same.


COACH’S TIP:

Maintain professionalism.
Impatience, annoyance &
anger are as easily conveyed
through communications as
they are concealed.

COACH’S TIP:

Make a folder for each regular
meeting. Instead of worrying
about what to bring each
meeting, bring the folder.


COACH’S TIP:

Make a list of the critical skills
required on your team. What is
done well, what needs work?


COACH’S TIP:

Make optimism a priority.
Teach it. Model it. Purge your
organization of people that
don't get it.


COACH’S TIP:

Make your team more effective
have an attendee time and
report total non-productive
meeting minutes at the end.


COACH’S TIP:

Making people mad,
sometimes, is part of being a
leader. You can't please
everyone.


COACH’S TIP:

Making people follow you isn’t
the same as making them
want to follow you.


COACH’S TIP:

Many people forget that
interviewing skills are also
used to move on to better jobs.


COACH’S TIP:

Many things will impact you.
You choose, by your attitude, if
the impact is positive or
negative.


COACH’S TIP:

Military and sports models of
leadership don't always cross
over into the more open
environment of a corporation.


COACH’S TIP:

Mistakes are only fatal when
you fail to admit them. Learn
the lesson and don't repeat it.


COACH’S TIP:

Modify subject lines in your e-
mail to include TO DO dates.
Use the START dates, not
DUE dates.


COACH’S TIP:

Momentum is easy to
maintain, but hard to initiate.
Make constant and never
ending improvement a habit to
live and lead by.

COACH’S TIP:

More important than making
the numbers is HOW you
made them.


COACH’S TIP:

Most obstacles don’t have half
the strength you think they
have.


COACH’S TIP:

Most problems in an
organization could be solved if
people rise to the occasion
and become the leader they
were meant to be.

COACH’S TIP:

Most relationship problems
start with poor
communications.
Communicate effectively and
seek feedback.

COACH’S TIP:

Motivation problems? Set
small achievable goals and
use them to generate positive
energy and build momentum.


COACH’S TIP:

Never begin a conversation
with “I just signed...”. Your
attorney's job isn't to GET you
out of trouble, it's to KEEP you
out.

COACH’S TIP:

NEVER, EVER, underestimate
the value of a good network.
Do one thing each day to
expand or strengthen yours.


COACH’S TIP:

New ideas or ways of working
often fail because someone
key to its success was not part
of development or
implementation.

COACH’S TIP:

Not hearing feedback from
your employees is your
problem, not theirs.


COACH’S TIP:

Nothing saves time like good
preparation. Invest your time
wisely in the early stages of a
project to save time later.


COACH’S TIP:

On Presentations sub-bullets
are clutter. These are the
things you should know as the
presenter and talk about.


COACH’S TIP:

Once you decide on a goal,
ask why you don't already
have it. These are the things
you will need to overcome
along the way.

COACH’S TIP:

Once you have the right
people on board, strategy and
execution take care of
themselves.


COACH’S TIP:

Operating across team
boundaries effectively is as
important as operating with
your own team.


COACH’S TIP:
Organizes tasks and
resources efficiently,
accurately, and in a timely
manner - What most
performance appraisals look
for.

COACH’S TIP:

Part of you pushes you to
greatness, part of you holds
you back. Which part of you
are you listening to?


COACH’S TIP:

People are motivated to
achieve, learn, or contribute to
a purpose. Find the key to
unlocking your employees.


COACH’S TIP:

People don't quit their
companies, they quit their
bosses.


COACH’S TIP:

People live up to what's
expected of them. Not just
their peers, or boss'
expectations, but also their
own.

COACH’S TIP:

People remember little
courtesies and kindnesses.
How are you remembered?


COACH’S TIP:

People that are afraid to make
mistakes seldom do anything.
Boldly go.


COACH’S TIP:

People that do what it takes to
get by are best motivated by
positive acknowledgements,
praise, and encouragement.


COACH’S TIP:

People trust you when you are
genuine and authentic, not a
carbon copy of someone else.


COACH’S TIP:

People will exceed a great
leader's expectations. A poor
leader is like a tax draining
your organization.


COACH’S TIP:

Perception is reality. Others'
perceptions of you differ from
your perception of you. Are
you checking?


COACH’S TIP:

Perseverance earns trust and
respect. Success comes to
those who commit to what they
love despite the challenges.


COACH’S TIP:

Planning and goal setting let
you manage the business
while taking care of the
business.


COACH’S TIP:

Planning is a skill developed
over time. Review how things
turn out at the end of each
day/week and make
adjustments.

COACH’S TIP:

‘Plus-it’. Put that little effort or
time into your next assignment
to give them a little more than
they expected.


COACH’S TIP:

Positive thinking won't get you
what you want. Positive
ACTION will. Understand the
obstacles, plan your approach,
and act.

COACH’S TIP:

Practice difficult conversations
with a trusted colleague before
having them.


COACH’S TIP:

Prepare in advance for
meetings. Present your
material with confidence. Don't
make image building your
primary objective.

COACH’S TIP:

Put your mind at ease - write
things down and file them
appropriately. Removing
clutter helps you focus on the
important.

COACH’S TIP:

Relationships are like bank
accounts. It's best to start by
putting $$$ in, before asking
for any back.


COACH’S TIP:

Remember the old saying You
only get one chance to make a
first impression. Make it count!


COACH’S TIP:

Replacing a habit or thought
pattern takes 21 - 30 days of
conscious effort.


COACH’S TIP:

Responding too quickly can
limit your options, too late may
leave you out of the loop. Act,
don't react, by owning the
timing.

COACH’S TIP:

Results depend on
relationships.


COACH’S TIP:

Run efficient meetings. Send
agendas, watch the clock, and
interrupt people taking
discussions off-track.


COACH’S TIP:

Set personal standards above
those around you, and stick to
them. Be accountable for your
actions and learn from any
mistakes.

COACH’S TIP:

Setting and meeting deadlines
builds credibility. Be sure you
are able to meet your
commitments before agreeing
to them.

COACH’S TIP:

Show your employees the
significance of what they do
and how it contributes to the
bigger picture.


COACH’S TIP:

Six months from now you may
wish you started today.


COACH’S TIP:

Small changes in your habits
can lead to huge changes in
your results.


COACH’S TIP:

Smooth seas don't produce
great sailors.


COACH’S TIP:

Some of the best moments of
life come from doing the things
that scare you the most.


COACH’S TIP:

Some people are great project
starters, others are great
closers. Make sure you have
both types on your team.


COACH’S TIP:

Spend at least 50% of your
time on people.


COACH’S TIP:

Spend more time defining
exactly what you want, less on
how to get there. Keep
flexibility in the plan, not the
goal.

COACH’S TIP:

Spend quality time with the
people you are with, not the
ones on your cell phone.


COACH’S TIP:

Standing still in an
accelerating world really has
the effect of pushing you
backwards.


COACH’S TIP:

Start any communication by
clearly defining your purpose.
With the objective established,
tailor the message to your
audience.

COACH’S TIP:

Starting with the ATTITUDE of
a good listener will help you
get the ATTRIBUTES of a
good listener.


COACH’S TIP:

Stay committed to the goal,
but be flexible in the approach.


COACH’S TIP:

Stay true to who you are and
surround yourself with the right
people. Seek complementary
skills over similar personalities.


COACH’S TIP:

Stop adding fees for what you
have already been giving away
for free. Be creative and add
value.


COACH’S TIP:

Stop doing stuff like a boss -
do it like a CEO.


COACH’S TIP:

Stop lying. People know that,
“I didn't have the time to...”
really means you had other
priorities.


COACH’S TIP:

Success and failure are the
fruits of your daily routine.


COACH’S TIP:

Success has little to do with
the resources you control; it's
about your resourcefulness.


COACH’S TIP:

Successful leaders lead by
asking questions. Ask people
for their opinions and how you
can help.


COACH’S TIP:

Take too busy out of your
vocabulary. It's
disempowering. What you do,
or don't do, are choices to you.


COACH’S TIP:

Team members contribute to
your goals when they feel their
goals are being accomplished
in the process.


COACH’S TIP:

Teams develop confidence
and trust when leaders focus
on the results, not the team
members.


COACH’S TIP:

Teams need group-confidence
the same way individuals need
self-confidence to overcome
challenges.


COACH’S TIP:

Technology has accelerated
the pace and demands of the
marketplace. Successful skills
and talents of yesterday may
be no more.

COACH’S TIP:

The best way to earn respect
is through consistency and
honesty.


COACH’S TIP:

The challenges you master
today develop the character
you will need tomorrow.


COACH’S TIP:

The customer isn't always
right, but if you argue with him,
and he is - you look like an
ass. Listen first.


COACH’S TIP:

The first step to self-
improvement is to
acknowledge a few unpleasant
realities. Don't know any? Your
co-workers and friends do.

COACH’S TIP:

The hardest part of any
endeavor is the start. Building
momentum makes it easier -
keep moving. A stop means
starting again.

COACH’S TIP:

The key to convincing others is
to find the right argument to
make your point. Question to
learn what will be most
effective.

COACH’S TIP:

The language you use
contributes to your image.
Consider both the impression
you want to create and the
result you would like.

COACH’S TIP:

The last thing you should do at
work each day is tomorrow's
To Do list. Write it down, clear
your mind, and leave it behind.


COACH’S TIP:

The means and consequences
of resolution are much more
important than the causes of
conflict in an organization.


COACH’S TIP:

The most difficult, yet critical
skills to master are listening
skills. Eye contact, posture,
and good questions will help.


COACH’S TIP:

The most important feature of
effective communication is the
purpose. Establish a clear
objective if you hope to reach
it.

COACH’S TIP:

The number one reason for
failure is the failure to start.


COACH’S TIP:

The standards of an
organization are set by the
PERFORMANCE of the
leaders. Get off your a$$ if you
expect your people to.

COACH’S TIP:

The strength of a group is the
ability to respectfully bring
different ideas to the table.


COACH’S TIP:

The true mark of a
professional is preparation.


COACH’S TIP:

The way to correct a bad habit
isn't to drop it. You need to
REPLACE it with another
behavior that serves you.


COACH’S TIP:

The way you set performance
goals with your employees is
as important as the goals
themselves.


COACH’S TIP:

The worst reason to have a
meeting is to share
information. Use another
means of communication.


COACH’S TIP:

There is an important
difference between
'performance' and 'excellence'.


COACH’S TIP:

There is an important element
of how much and how you
change others in the definition
of leadership success.


COACH’S TIP:

There is no growth in your
comfort zone. Get out of it!
Live! Learn! Grow!


COACH’S TIP:

There is no pride lost in asking
for help. It's a skill successful
leaders do well.


COACH’S TIP:

Think and act continuously on
your top three priorities.


COACH’S TIP:

Think and dream big, but
pursue what's realistic.


COACH’S TIP:

Think of your presentations as
performances. Identify the
three key takeaways and keep
them clear throughout.


COACH’S TIP:

Three key things to look at in
team dynamics are attitudes,
habits, and personality traits.


COACH’S TIP:

Throwing money at a problem
is rarely the best answer and
prevents you from making key
discoveries that may be
causing others.

COACH’S TIP:

To be effective you must
provide the right conditions,
opportunities, and environment
for those you lead, and then
lead by example.

COACH’S TIP:

Too often metrics driven
organizations forget that
people drive metrics.


COACH’S TIP:

Top teams look to themselves
for ways to improve, rather
than to the boss.


COACH’S TIP:

Trophies, medals, and awards
don't make champions, hard
work, dedication, and
perseverance do.


COACH’S TIP:

True listening skills will
separate you from the crowd.
Listen with empathy and
patience. Acknowledge what
was said.

COACH’S TIP:

Trust is a big concept. It either
means something or breaks
everything.


COACH’S TIP:

Trust is the ultimate leadership
characteristic. People will
follow you as much as they
trust you. Lose trust, you're
done.

COACH’S TIP:

Unfocused energy? Unfocused
resources? Lack of direction or
sense of accomplishment?
Review or establish objectives
and goals.

COACH’S TIP:

Urgency keeps you focused on
immediate needs, but the big
picture must include personal
development. For you, and
your team.

COACH’S TIP:

We live in an exponential
world. Yesterday's solutions
don't meet tomorrow's needs.


COACH’S TIP:

What are the ground rules for
your team? Have the team
develop and post them in your
meeting room.


COACH’S TIP:

What do you want to be when
you grow up? Procrastination
won't get you there.


COACH’S TIP:

What does your audience
expect to come away with?
Overdeliver value, and prepare
answers to anticipated
questions.

COACH’S TIP:

What gets postponed gets
abandoned. The challenging
executive decisions aren't
what TO work on, but what
NOT to work on.

COACH’S TIP:

What is the other person's
need, or point of view?
Understand this before
pushing your own agenda.


COACH’S TIP:

What is your greatest value to
your organization? How did
you demonstrate that this
week? You still have two days.


COACH’S TIP:

Whatever your endeavor, start
NOW and pay attention to your
results.


COACH’S TIP:

When considering your team's
effectiveness, look at
sustained effort, controlled
attention, and concentrated
energy.

COACH’S TIP:

When everything is a priority,
nothing is a priority. Be
disciplined about what is truly
important.


COACH’S TIP:

When inspiration strikes and
you're on the road, leave
yourself a voicemail.


COACH’S TIP:

When leading others, the goal
is to get the best from them,
not to do it all yourself.


COACH’S TIP:

When making your list of
things to START doing in 2012
- make room for them with a
STOP doing list.


COACH’S TIP:

When people lack ownership
of an idea, they will resist it.


COACH’S TIP:

When reorganizing, a few
people will fall out. These
aren't typically people that will
be missed.


COACH’S TIP:

When your personal character
as a leader is low, so are the
standards you will receive from
your team.


COACH’S TIP:

When you're close to
achieving your goals, push
your efforts a little further. You
may end up well above your
expectations!

COACH’S TIP:

Who are the successful people
in your company? Do more of
what they do or realize you
may not be in the right place
for you.

COACH’S TIP:

Who is managing your career?
What is your next move? What
are you doing today to get
there?


COACH’S TIP:

Who is successful in your
company? What qualities do
they exhibit and how do you
stack up? Do they align with
your values?

COACH’S TIP:

With responsibility there is no
middle ground - either you are
accountable, or not.


COACH’S TIP:

Without a clear vision you're
working for yesterday rather
than for tomorrow.


COACH’S TIP:

Without a personal vision you
won't have leadership
standards or know the type of
organizations you will be
successful in.

COACH’S TIP:

Without a unifying vision or
purpose, your team will be lost
in the chaos of urgency and
knee-jerk reactions.


COACH’S TIP:

Without activity, there is no
opportunity.


COACH’S TIP:

Working FOR your people
makes them stronger and
more competent, which makes
YOU more effective.


COACH’S TIP:

Write down five reasons why
anyone would WANT to be led
by you. List an example or
two.


COACH’S TIP:

Write down the first 15 things
you do each day for a week.
Are they serving you?


COACH’S TIP:

You can be a winner without
making others into losers.


COACH’S TIP:

You can only lead people you
appreciate and value.


COACH’S TIP:

You can't make progress
without making decisions. Ask
empowering questions and
don't be afraid to follow your
heart.

COACH’S TIP:

You don't learn anything by
talking.


COACH’S TIP:

You don't need an event to
change something about
yourself. Make the decision
and start living the new you
today.

COACH’S TIP:

You get more out relationships
when you focus on what you
can put into them rather than
what you can take out of them.


COACH’S TIP:

You get paid for what your
employees do, not for what
you do.


COACH’S TIP:

You need fewer resources as
you become more resourceful.


COACH’S TIP:

You need to establish a clear
objective if you hope to reach
it.


COACH’S TIP:

You won't make the highlight
reel if you don’t make a play.


COACH’S TIP:

Your attitude towards others is
the most important DECISION
you can make.


COACH’S TIP:

Your mistakes don't determine
who you are, your reaction to
them does.


COACH’S TIP:

Your reputation for excellence
in an organization is based
more on perception than the
actual work you do.


COACH’S TIP:

Your self-image will largely
determine the level of success
you will reach, on the job and
as an individual.


COACH’S TIP:

Your TO DO list should be for
tomorrow, not today. When
you plan ahead you think
things through and prepare.


COACH’S TIP:

Acknowledge history - where
your organization is coming
from. Focus on where you are
going.


COACH’S TIP:

Consider the little things.
Remember, small rudders
steer great ships.


COACH’S TIP:

Excellence is not what you
know; it's what you do with
what you know, and how you
do it.


COACH’S TIP:

Don't just sit in your office
giving orders. Demonstrate the
actions and values you expect
from your team.


COACH’S TIP:

It is better to be accused of
micromanaging than to miss a
deadline for a deliverable


COACH’S TIP:

If you want to change it, you
have to track it. Showing the
payoff for action and change
demonstrates value.


COACH’S TIP:

"How are you going to fix
this?" is more effective than
"Let me show you how to fix
this."


COACH’S TIP:

The worker is responsible. The
leader is accountable.


COACH’S TIP:

Balance pushing for positive
change with maintaining order.
The status quo, is a trap to
avoid.


COACH’S TIP:

Activity becomes productivity
only when it gets the right
things done. Are you active, or
productive?


COACH’S TIP:

Teach your team to take pride
in their work. Even menial
tasks contribute to a bigger
picture.


COACH’S TIP:

Even if you have pains, you
don't have to be one.


COACH’S TIP:

In leadership, the more you
know, the less you need to
say.


COACH’S TIP:

The secret isn't in the size of
the step you take... the secret
is just to take it.


COACH’S TIP:

Some employees like the
challenge of a broad goal.
Others prefer smaller
connected goals to be
successful.

COACH’S TIP:

Thank people, even if they fail
- as long as they gave it their
best shot.


COACH’S TIP:

Lead by example: create a
culture where you talk to each
other instead of about each
other.


COACH’S TIP:

A leader can not move a
department ahead by making
the decisions for them.


COACH’S TIP:

If your department is failing,
the place to look for the
solution is the mirror.


COACH’S TIP:

Being a leader has nothing to
do with your title. Leadership
comes from your actions


COACH’S TIP:

As the leader, you have the
most profound impact on your
team's retention, satisfaction,
and productivity.


COACH’S TIP:

People are creatures of habit -
are yours serving you or
helping your organization
move forward?


COACH’S TIP:

Individuals can move faster,
but teams move further.


COACH’S TIP:

In every adversity is the seed
of a greater benefit.


COACH’S TIP:

The only power something has
is over you is the power you
give it by your thoughts


COACH’S TIP:

If you fail to lead today, you
best prepare to manage
tomorrow.


COACH’S TIP:

Charm will last about fifteen
minutes. After that, you had
better be able to deliver
something.


COACH’S TIP:

Busy people are more positive
than people that are idle.


COACH’S TIP:

When you believe it will work
out, you see opportunities.
When you believe it won't, you
see obstacles.


COACH’S TIP:

Mediocre leaders get people to
do their job. Great leaders get
people to do their best.


COACH’S TIP:

If you act like a victim, you will
be treated as one.


COACH’S TIP:

Don't make long-term
decisions on temporary
emotions.


COACH’S TIP:

Never underestimate the value
of a good adviser!


COACH’S TIP:

The reward of a tough
assignment isn't what you get
from it - it's who you become
by doing it.


COACH’S TIP:

Talent is natural. Excellence is
a choice.


COACH’S TIP:

Information is not knowledge,
and knowledge is not wisdom.


COACH’S TIP:

Be extraordinary. Do the
ordinary with your own
personal touch of 'extra' in it.


COACH’S TIP:

Your actions speak about you
more than your words.


COACH’S TIP:

When you do what you love,
you don't need others to
motivate you.


COACH’S TIP:

Don't underestimate the
planning and preparation
required to achieve an
"anyone could do this"
performance.

COACH’S TIP:

When you can't change the
situation, change your
organization.


COACH’S TIP:

Great leaders know the
questions to ask.


COACH’S TIP:

There is always a point where
you choose to escalate a
situation, or to leave it.


COACH’S TIP:

Don't be one of the leaders
who mundanely "reports the
numbers". Take an interest,
"own" them.


COACH’S TIP:

No matter how many mistakes
you make, or how slow you
progress, you are ahead of
everyone who isn’t trying.


COACH’S TIP:

"The ability to act" seems to be
a misunderstood leadership
trait. Give up the "drama", and
lead.


COACH’S TIP:

Performing well in the
moment is related to practicing
well, before the moment.


COACH’S TIP:

The problem isn't the problem;
your reaction is the problem.


COACH’S TIP:

It only becomes "work" when
you would rather be doing
something else.


COACH’S TIP:

Look at every situation with
the expectation that you can
make it work or make it better.


COACH’S TIP:

Effective leaders use good
sales skills to influence people.
Maybe that's why it's called
getting "buy-in"?


COACH’S TIP:

Do business with human
beings - not companies.


COACH’S TIP:

The results of a project have a
much smaller impact on the
organization than the efforts
made to complete it


COACH’S TIP:

There are a number of
reasons for lack of
performance. "Lack of skills" is
very low on the list.


COACH’S TIP:

If you ask someone how they
solved a problem, they won't
say, "I bitched about it until it
fixed itself."


COACH’S TIP:

No matter how much you want
somebody to do something,
they aren't likely to do it until
they want to.


COACH’S TIP:

Asking permission before
giving feedback helps ensure
the recipient is open to hearing
the message.


COACH’S TIP:

Without establishing a
relationship, you're not likely to
have a successful
conversation of substance.


COACH’S TIP:

Your philosophy will bring you
results or excuses. You cannot
have both.


COACH’S TIP:

Your effectiveness as a leader
is directly related to the quality
of the people that most closely
surround you


COACH’S TIP:

Let others know what you're
working on - it will help you
become accountable, enlist
their support, and feedback.


COACH’S TIP:

Don't be "the person (or group)
everyone is waiting for" on a
project team. Anticipate needs
and get them done.


COACH’S TIP:

For many, the most difficult
part of problem solving is
understanding it completely
before diving in with a cure.


COACH’S TIP:

Generally, advice only works
when one person has
specifically asked for it.


COACH’S TIP:

Never underestimate the
power of six seconds of insane
courage.


COACH’S TIP:

Thinking through at least
three possible alternatives will
help you create a better
solution in the end.


COACH’S TIP:

At any given moment you have
the power to say: This is not
how the story is going to end.


COACH’S TIP:

Imagination should be used,
not to escape from reality, but
to create it.


COACH’S TIP:

Every result, or outcome, is a
stepping stone.


COACH’S TIP:

Dedicate your power and
energy to the solutions, not to
the problems.


COACH’S TIP:

A positive attitude will bring
you opportunities. A negative
attitude will bring you
obstacles.


COACH’S TIP:

Achievement is a powerful
motivator. Celebrate small
victories along the path to the
overall goal.


COACH’S TIP:

Visibility trumps ability.


COACH’S TIP:

Authenticity comes from trust
and delivering your promises.


COACH’S TIP:

People may doubt what you
say, but will believe what you
do.


COACH’S TIP:

Sometimes the right question
is better than the right answer.
Questions engage, involve,
and develop people.


COACH’S TIP:

To be good, you have to
practice every day. To be a
champion, you have to get a
little better every day.


COACH’S TIP:

You don't need to attend every
argument you're invited into.


COACH’S TIP:

Sometimes a little step
backwards leads to a HUGE
leap forwards.


COACH’S TIP:

Setting the expectation for
something to get done is just
the beginning.


COACH’S TIP:

Creating opportunities > Your
circumstances.


COACH’S TIP:

The higher up the echelon
you get, the more you need to
help others become winners.


COACH’S TIP:

The needs of the organization
> The need to feed an ego.


COACH’S TIP:

Make changes, not excuses.


COACH’S TIP:

If you don't agree with the
advice you asked for, just say
“Thank you”.


COACH’S TIP:

Some people can't believe in
themselves until someone else
believes in them first.


COACH’S TIP:

To truly appreciate a work of
art, sometimes you have to
stand back.


COACH’S TIP:

The only thing worse than a
loser is someone who won't
admit they played badly.


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