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PROFESSIONAL EVENT
MANAGEMENT
Daryn Smith
Product and Marketing
daryn.smith@mpull.com
The same people are always
                     attending our events


                                                 MPULL Features:
                                                  • Guest History

                                                           Benefits:
                      • Alerts user that guest is often invited so an
                                          alternative can be picked




Events Challenge: Favouritism
Not only did we host this person on three
 occasions, we also gave them a gift and
 included them in our direct marketing
 campaign. What is the true cost of
 acquiring and retaining customers?

MPULL Features:
• Cost per head reports
• End-to-end marketing system

Benefits:
• Easily calculate ROI
• All activities, no matter how big or small are
  measurable, resulting in more effective
  marketing campaigns


  Events Challenge: Return on Investment
We are not following up on the
                      leads generated at events

                                                 MPULL Features:
                                                 • Lead Nurturing

                                                          Benefits:
                        • Take ownership of the leads from events
                   • Automate communications to guide leads down
                                               the path to purchase
                       • Qualify leads before handing them to your
                                                         sales team



Events Challenge: Leads follow through
RSVP management is a full time job, and
 if there is more than one event happening
 is confusing when done manually!


MPULL Features:
• Guest List Management
• RSVP Management

Benefits:
• RSVP’s take place online, saving your
  employees time
• A professional image is portrayed through the
  automation of RSVP’s and guest lists




  Events Challenge: RSVP management is time consuming
Invitations come from personal
                     email addresses and are not
                     personalised

                                               MPULL Features:
                                              • Invitation Wizard
                                           • Event Page Wizard
                           • Reminders and Post-Event Messaging

                                                          Benefits:
                     • All event communication is standardised and
                                            meets brand standards
                                  • Professional image is portrayed


Events Challenge: Communication is not professional
We need to keep our guests updated
 regularly, leading up to, during and after
 the event


MPULL Features:
• Bulk Email and Text Messaging

Benefits:
• Design professional and personalised
  messages that meet company standards that
  can be sent to your guest list at any time.




  Events Challenge: Keeping guests updated
We need to get feedback from our
                      guests so we can improve our
                      events

                                                 MPULL Features:
                                                  • Survey Wizard

                                                          Benefits:
                   • Build surveys as required and conduct research
                                                        on demand
                                   • Use feedback to identify leads
                           • Use feedback to improve future events



Events Challenge: Post Event Survey’s
We ask the same people the same
 questions every time we have an event



MPULL Features:
• Guest Profiling

Benefits:
• Save your guests time, and portray an
  innovative image with pre-populated fields
  such as golf handicap, shirt size and partners
  details.




  Events Challenge: Remembering preferences
Every time the Marketing team run
                       a campaign or event, they want the
                       same data in a new format!

                                                 MPULL Features:
                                           • Guest List Management

                                                             Benefits:
                      • Save time: capture core data once and then
                           only “tag” contacts for future events and
                                                            campaigns
                        • Simplification, as all lists are in the same
                                                                 format


Events Challenge: Repetitive Data Capturing
Our IT team take so long to create portals
 for events



MPULL Features:
• Webpage Builder

Benefits:
• Build your own portals, remove dependency
  on IT team
• Become an Agile Events Team
• Portray a professional image




  Events Challenge: Dependency on Developers
Some people always RSVP and
                      never attend, while others just turn
                      up without an official RSVP


                                               MPULL Features:
                                                • Guest History

                                                        Benefits:
                            • Identify patterns in guest behavior
                       • Plan resource allocation more effectively
                            • Predict return on investment more
                                                       accurately


Events Challenge: Attendance vs. RSVP’s
Our team needs to work more closely on
 events… what is someone is booked off ill
 on the day!

MPULL Features:
• Social Collaboration
• Tasks Manager
• Workflow and Process Wizard

Benefits:
• Teams can easily collaborate
• All events follow identical process and comply
  to brand standards
• Status of events is managed in real time



  Events Challenge: Team Collaboration
Create Event   • Standard Event Task
          Activity       and Workflow plan
                         created


                                          • Open Event: Via
                                            Registration Page
                       Build Guest List   • Closed Event: Via Sales
                                            Team or Defined Segment




                                          Create Event
                                           Webpage



                                                             Create and
                                                             Send Initial
                                                              Emailer


                                                                              Create and
                                                                            Send Reminder
                                                                             Emailers and
                                                                            Text Messages



                                                                                            Check Guests
                                                                                                 In



                                                                                                            Create Post
                                                                                                               Event
                                                                                                           Webpages and
                                                                                                             Emailers




Simple, step-by-step event management in MPULL
The MPULL interfaces are highly intuitive
The MPULL Solution
to Marketing Challenges
Leads
generated
are not
qualified                                We diligently
                                         track return in
                                         spreadsheets,
                                         but it is almost
            Only a                                          We have so
                             Marketing   impossible to
            portion of our                                  many un-
                             is not      combine all the
            tactics align                                   integrated
                             agile       spreadsheets
            to Marketing                                    systems
                             enough      into meaningful
            Objectives
                                         reports




Challenges Marketer’s face today…
There is too much internal e-mail!




                 There is no team
                 collaboration
We often focus                         Our branded
on the                                 merchandise         We find more
incorrect low                          disappears          than one of
performing       We must do more       from our            our ads in a
campaigns        with less, and        storeroom!          magazine
                 headcount is frozen




Challenges Marketer’s face today…
I need Market Intelligence to make
                                             decisions




               Our
                                                 Everyone
               business
                                                 manages           Performance
Valuable       units buy the
                                                 campaigns         reviews are
knowledge is   identical
                                                 differently       too
lost when      stock           There is no
employees                      proof of                            subjective!
               photography
leave          and market      Marketing
               reports         performance




Challenges Marketer’s face today…
• Campaign Management        • Project Management   • Landing Pages         • Lead Scoring
  (Advertising, PR, Direct   • Workflow             • Bulk Email            • Trigger Management
  Marketing etc)             • Team Performance &   • Bulk Text Messaging   • Automated Messaging
• Event and RSVP               Appraisals           • Form Development
  Management                 • Marketing Calendar
• Research Survey’s
• Collateral
• Branded Merchandise
• Business Intelligence



Marketing                    Marketing
                                                    Multi-Channel
Operations                   Resource                                       Lead Nurturing
                                                    Marketing
Management                   Management




   End-to-End Solution for Agile Marketing Teams
MPULL… where Marketer’s live!
THANK YOU!
For more information:
visit www.mpull.com
e-mail daryn.smith@mpull.com
Twitter: MPULLmarketing

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Professional Event Management

  • 1. PROFESSIONAL EVENT MANAGEMENT Daryn Smith Product and Marketing daryn.smith@mpull.com
  • 2. The same people are always attending our events MPULL Features: • Guest History Benefits: • Alerts user that guest is often invited so an alternative can be picked Events Challenge: Favouritism
  • 3. Not only did we host this person on three occasions, we also gave them a gift and included them in our direct marketing campaign. What is the true cost of acquiring and retaining customers? MPULL Features: • Cost per head reports • End-to-end marketing system Benefits: • Easily calculate ROI • All activities, no matter how big or small are measurable, resulting in more effective marketing campaigns Events Challenge: Return on Investment
  • 4. We are not following up on the leads generated at events MPULL Features: • Lead Nurturing Benefits: • Take ownership of the leads from events • Automate communications to guide leads down the path to purchase • Qualify leads before handing them to your sales team Events Challenge: Leads follow through
  • 5. RSVP management is a full time job, and if there is more than one event happening is confusing when done manually! MPULL Features: • Guest List Management • RSVP Management Benefits: • RSVP’s take place online, saving your employees time • A professional image is portrayed through the automation of RSVP’s and guest lists Events Challenge: RSVP management is time consuming
  • 6. Invitations come from personal email addresses and are not personalised MPULL Features: • Invitation Wizard • Event Page Wizard • Reminders and Post-Event Messaging Benefits: • All event communication is standardised and meets brand standards • Professional image is portrayed Events Challenge: Communication is not professional
  • 7. We need to keep our guests updated regularly, leading up to, during and after the event MPULL Features: • Bulk Email and Text Messaging Benefits: • Design professional and personalised messages that meet company standards that can be sent to your guest list at any time. Events Challenge: Keeping guests updated
  • 8. We need to get feedback from our guests so we can improve our events MPULL Features: • Survey Wizard Benefits: • Build surveys as required and conduct research on demand • Use feedback to identify leads • Use feedback to improve future events Events Challenge: Post Event Survey’s
  • 9. We ask the same people the same questions every time we have an event MPULL Features: • Guest Profiling Benefits: • Save your guests time, and portray an innovative image with pre-populated fields such as golf handicap, shirt size and partners details. Events Challenge: Remembering preferences
  • 10. Every time the Marketing team run a campaign or event, they want the same data in a new format! MPULL Features: • Guest List Management Benefits: • Save time: capture core data once and then only “tag” contacts for future events and campaigns • Simplification, as all lists are in the same format Events Challenge: Repetitive Data Capturing
  • 11. Our IT team take so long to create portals for events MPULL Features: • Webpage Builder Benefits: • Build your own portals, remove dependency on IT team • Become an Agile Events Team • Portray a professional image Events Challenge: Dependency on Developers
  • 12. Some people always RSVP and never attend, while others just turn up without an official RSVP MPULL Features: • Guest History Benefits: • Identify patterns in guest behavior • Plan resource allocation more effectively • Predict return on investment more accurately Events Challenge: Attendance vs. RSVP’s
  • 13. Our team needs to work more closely on events… what is someone is booked off ill on the day! MPULL Features: • Social Collaboration • Tasks Manager • Workflow and Process Wizard Benefits: • Teams can easily collaborate • All events follow identical process and comply to brand standards • Status of events is managed in real time Events Challenge: Team Collaboration
  • 14. Create Event • Standard Event Task Activity and Workflow plan created • Open Event: Via Registration Page Build Guest List • Closed Event: Via Sales Team or Defined Segment Create Event Webpage Create and Send Initial Emailer Create and Send Reminder Emailers and Text Messages Check Guests In Create Post Event Webpages and Emailers Simple, step-by-step event management in MPULL
  • 15. The MPULL interfaces are highly intuitive
  • 16. The MPULL Solution to Marketing Challenges
  • 17. Leads generated are not qualified We diligently track return in spreadsheets, but it is almost Only a We have so Marketing impossible to portion of our many un- is not combine all the tactics align integrated agile spreadsheets to Marketing systems enough into meaningful Objectives reports Challenges Marketer’s face today…
  • 18. There is too much internal e-mail! There is no team collaboration We often focus Our branded on the merchandise We find more incorrect low disappears than one of performing We must do more from our our ads in a campaigns with less, and storeroom! magazine headcount is frozen Challenges Marketer’s face today…
  • 19. I need Market Intelligence to make decisions Our Everyone business manages Performance Valuable units buy the campaigns reviews are knowledge is identical differently too lost when stock There is no employees proof of subjective! photography leave and market Marketing reports performance Challenges Marketer’s face today…
  • 20. • Campaign Management • Project Management • Landing Pages • Lead Scoring (Advertising, PR, Direct • Workflow • Bulk Email • Trigger Management Marketing etc) • Team Performance & • Bulk Text Messaging • Automated Messaging • Event and RSVP Appraisals • Form Development Management • Marketing Calendar • Research Survey’s • Collateral • Branded Merchandise • Business Intelligence Marketing Marketing Multi-Channel Operations Resource Lead Nurturing Marketing Management Management End-to-End Solution for Agile Marketing Teams
  • 22. THANK YOU! For more information: visit www.mpull.com e-mail daryn.smith@mpull.com Twitter: MPULLmarketing