This document discusses the importance of corporate social responsibility and sustainability for businesses. It begins by outlining the author's inspiration for pursuing sustainability during his career at PepsiCo. It then discusses how trust in institutions has declined and how demonstrating corporate conscience through sustainability initiatives can help rebuild trust. The document advocates for PepsiCo's "Five S" framework for the business case for sustainability: 1) Synchronizing business and societal needs, 2) Securing resilient supply chains, 3) Sustaining the right to operate, 4) Satisfying consumer demand, and 5) Synthesizing new productivity opportunities. It provides examples of PepsiCo's sustainability efforts and closes by sharing lessons learned over the author's 28-
1. The Objective
Healthy Planet,
Healthy People,
Healthy Business
Dan Bena
Senior Director, Sustainable Development
PepsiCo, Inc.
2. The Context
• Inspired during a train ride
• Completed during a train ride
• Published in late 2011
• Musings of a 28-year career
(and still raring to go)
6. July, 1984—and my conscience
In a Pharmacology PhD program
doing research with rats
…and was asked to
“sacrifice” a living
rat for research—
which gave me
pause to examine
my conscience
7. Complexity of Conscience
“…encouraging a sense of
ethical, social, and public
responsibility.”
Religion
Philosophy
8. Mom’s advice: K.I.S.S. (keep it simple, silly)
“When I do good, I feel good;
when I do bad, I feel bad.
That's my religion.”
—Abraham Lincoln
9. “Good people [or
companies] do not need
laws to tell them to act
responsibly, while bad
people will find a way
around the laws.”
—Plato
10. ..but how does a conscience apply to
governments and companies?
“…one of the most important
Trust is the foundation
ways to rebuild the system
stronger than before is to rebuild trust
stronger than before—
and you do not have to wait
for a new law to do that.”
President Barack Obama,
speech to financial community, Federal Hall,
New York. September 2009
11. Edelman Trust Barometer at a glance
Eleventh annual study
5,075 people in 23 countries on
five continents
Ages 25 to 64
College-educated
In top 25% of household income
per age group
in each country
Report significant media
consumption and engagement
in business news and public
policy
12. Trust features prominently in reputation; much
more so than financial returns
Global drivers of reputation
13. This is an unprecedented
opportunity for ethical
companies to demonstrate
their corporate conscience…
14. …and the “Triple Bottom Line” of sustainability
is the perfect channel through which to
demonstrate it!
Environment
Society
Environment Society
Economy
15. The business case seems intuitive to some…
“Business cannot succeed in a society that fails.”
--Bjorn Stigson, Past President, World Business
Council for Sustainable Development
“There are many positive ways for business to make a
difference in the lives of the poor—not through
philanthropy, though that is also very important, but through
initiatives that, over time, will help to build new markets.”
--Kofi Annan, Former Secretary General
to the United Nations
16. …and is becoming logical to many
Protect the Run the Grow the
Business Business Business
•By reducing risk •By improving
•By strengthening •By reducing
costs access to/cost of
the license to capital
operate •By enhancing
productivity •By promoting
•By increasing brand revenue growth
value/reputation •By raising the
quality of people •By improving
•By improving market access
supply chain •By nurturing
knowledge •By stimulating
relationships and innovation
reliability
18. Within Global Operations, we are working to systematize the “Five S”
framework of the business case for sustainable development
Synchronize the needs of business & society
1
Secure our supply chain & make more resilient
2
Sustain the right to operate from our stakeholders
3
Satisfy consumer demand
4
Synthesize new productivity opportunities
5
…and also about leveraging opportunities to form the foundation for a
flourishing business for years to come
19. “Business cannot succeed in a society that fails.”
Bjorn Stigson, former President WBCSD
Synchronize the needs of business & society
Contributed more than $40 Provided 57,000+ hours of
million to people in need education to farmers
Bringing safe water to
3MM people
Improving farmer yield
and fighting
malnutrition
1
20. Our supply chain depends on a healthy environment &
healthy people; agriculture represents major opportunities for
resilience & risk reduction
Secure our supply chain & make more resilient
2
21. Stakeholders are raising the bar in terms
Sustain the right to operate from our stakeholders
of what they expect from companies; we must continually
earn the right to operate & grow
Material Risk Customer Risk Regulatory/NGO Risk
Environmental risks
are increasingly seen
as material to
businesses
2009: Launched
Sustainability Index and
Sustainability Consortium
2009: Released first
Corporate Sustainability
Report
• Environmental risks • FLNA: 1% point loss at • Increasing costs to
increasingly included in WMT equals significant $$ comply with regulation
• PepsiCo’s reputation tarnished
3
companies’ 10K filings
in court of public opinion
22. Consumer opinions are becoming
more vocal, clear, and consistent
Consumers feel better about our
Brands when we protect 9,000
the environment PepsiCo
consumers
across nine
countries
sumer demand
Environment drives PEP favorability
Our
environmental
performance
gives us credibility
to talk about
other areas, like
nutrition
23. Environmental sustainability unleashes
significant productivity opportunities across PEP
Synthesize new productivity opportunities
Recyclable Beverage Packaging
Bio Mass / Gas High MPG Fleet
Seasoning Bags
Membrane
Heat Recovery Power Partnerships Green Coolers
Bioreactors
24. We are doing great things, and are being recognized
25. ility is good
Sustainable Business
v
Harvard, November 2011
Performance of companies with
High and Low cultures of
Sustainability
26. Closing thoughts: I promised you career “musings”
1. Make people part of the process
—from the beginning
2. Sometimes, it’s okay not to be
“buttoned up”
3. Better to be the driver holding the
reigns than the stallion pulling the
coach
4. Learn how to articulate your
passion
5. Go with your “gut feeling”
Notas do Editor
VALUE The value case for sustainable development is easy to make as the benefits to business are clear. And there are plenty of them: lower risk, brand strength, reduced costs, motivated employees, and potentially more profits. For the sake of simplicity, the main success factors have been arranged under three headings
First, it’s critical to not only to strengthen our license to operate, but also our license to grow. PepsiCo believes that we have an obligation to r espect and responsibly use the natural resources in our businesses and in the local communities we serve, and you see examples here. Our partner, Safe Water Network, where I serve on the Board, launched several new initiatives as part of its commitment to bring safe water to 250,000 people in need. With the funding of the PepsiCo Foundation, these programs included water health centers in Ghana and construction of over 1,000 rainwater harvesting cisterns in India. Last year, we started an innovative partnership in Ethiopia with the USAID, the UN World Food Program and nearly 10,000 farmers of chick peas. We aim to double the chick pea yield, enhancing our supply chain, and also working with the UN to develop a locally sourced nutritious food to help fight childhood undernutrition.
Second, environmental sustainability is absolutely crucial to secure our supply chain. You can see many global statistics and troubling trends on this slide, but it really hits home when you consider that six out of 10 of PepsiCo’s top raw materials come from an agricultural plant. We need to grow our crops and manage our farms wisely and responsibly to reduce significant risks to the business.
Third, the expectations of stakeholders are higher than they have ever been. Companies are recognizing environmental risks as material to their business, and disclosing these risks publicly to the SEC. There is also the customer risk—but also tremendous opportunity—by doing environmental sustainability well…and we have good experience with Walmart, Costco, and many other customers. Finally, there are increasing regulatory risks related to environment that businesses will continue to face, from water quality challenges to carbon and GHG regulations.
Fourth, consumers are very clearly telling companies what they want, and what matters to them…and environmental stewardship matters. On the upper left, you see the results from an internal study of 9,000 consumers across nine countries. We asked them what would make them feel better about our major brands…and their replies included responsible resource use, helping farmers, and minimizing waste—all things that our Operations teams deal with on a daily basis! On the bottom right, you see a chart from our Corporate Reputation Initiative, which tells us that the top six things driving PepsiCo’s overall reputation are environmental.
Last, and this is something that every one of you in the audience knows from experience…environmental sustainability provides unmatched opportunities for productivity improvements across our business. You can see just some of the examples here.
There is a need for environmental sustainability—which we, as operations professionals—have known all along. The good news is that others outside of operations are beginning to better understand this as well. On the lower right you see a chart from a very recent Harvard study—late last year. The professors showed a strong and clear correlation between companies that embed sustainability into their corporate culture, and superior financial performance in the market. Simply put, sustainability is good business.