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Beyond the #selfie
Connecting teens and art through social media
Dana Allen-Greil
National Gallery of Art
@danamuses
Michelle Harrell
North Carolina Museum of Art
@harrell_art
Please tweet us during the
session
■  Use the conference hashtag: #NAEA14
■  And the session hashtag: #socialteens
How can we better engage teens
with art using social media?
How can we leverage
this behavior for
deeper interaction with
the museum?
Solution: Invite participation
and help guide interactions
with art
Each year
thousands of teens
visit the
National Gallery of Art
▪  Not pre-registered
▪  Not on a school tour
▪  Set loose on their own
Image: OZinOH
An opportunity to
acknowledge and
welcome social
behaviors
▪  Taking photos
▪  Checking in
▪  Tweeting
▪  Talking with friends
Approach: Start with
something we already
know how to do well
Printed self-guides to the
permanent collection 
Image: Carlos Oliviera Reis
3 WAYS TO ENGAGE
WHO ARE THESE FOR,
EXACTLY?
Teens (13-18)
Who are visiting the Gallery,
particularly those visiting in un-
guided groups
1
Young adults (18+)
Who are visiting the Gallery and
are interested in engaging via
social media
2
Image: Carlos Oliviera Reis
Teachers, parents,
chaperones
of the primary audience (teens)
3
MATCHING OUR
OFFERING TO THE
NEEDS AND INTERESTS
OF TEENS
are mobile and social. is designed to be easy to use
with a smartphone and
common social media apps.
is also appropriate for those
who want to just have a
conversation with their
group, rather than use
technology.
Teens… Our guide…
share photos on Instagram
(one of the most popular
activities for teens using
mobile devices).
(80% of teens who use social
networks post photos/
videos.)
makes it clear that this
activity is welcomed and
encouraged behavior.
Teens… Our guide…
visiting in un-guided groups
sometimes need
encouragement and some
structure to help them focus
on works of art.
provides multiple hooks for
looking at, thinking about
and responding to art.
Teens… Our guide…
are interested in viewing the
Gallery’s “must-see” works of
art.
highlights a small selection of
key works in the permanent
collection.
Visitors… Our guide…
Lowering barriers
We selected works of art that
are more accessible to the
target audience: they feature
young people, tell a story, are
figurative, and/or are by famous
artists.
Asking instead of
telling
The guide probes readers to
consider their own opinions,
interpretations, and reflections on
the works of art
We avoided art historical language
in favor of an informal tone
encouraging personal reflection
Encouraging
discussion with friends
By prompting teens to share
their thoughts and photos with
friends on social networks, the
guide encourages teens to
consider how works of art are
relevant to their lives.
INTENDED OUTCOMES
Visitors are actively
engaged with works of
art
▪  Careful looking
▪  Making connections between
art and life
▪  Reflecting on the creative
spirit
▪  Having fun
Teens feel more
comfortable looking at
and expressing their
thoughts about art
Teens are inspired to
return to the Gallery or
visit another art
museum
Teens develop long-
term relationships with
the Gallery
▪  Follow on Twitter
▪  Subscribe for newsletter
▪  Attend a program
EVALUATION
Evaluation
Formative
Prototype testing and interviews
with a group of teens on a school
visit during content development
Context
Talked with information desk
volunteers about when/who/why
they distribute the guide
Survey
Only 6 responses since July 2013
(~19,000 print guides distributed
since April 2013). All over 30, none
chaperones.
Observations & Interviews
(in progress)
Discuss the format, content,
distribution, and other ideas for
improving the experience.
What about responses like this?
Results
[~19,000 printed guides distributed since April 2013]
Total = 260
1.4% response rate
●  Instagram: 229
●  Tweets*: 31
○  19 pic.twitter.com
○  10 text only
○  1 Vine (video)
○  1 yfrog photo*not
including tweets with links to
Instagram
Responses Platforms
Distribution
1.  Information desks
■  Must be handed out by volunteers
2.  Website
■  PDF download
■  Buried under Visit > Tours & Guides > Self-Guides
3.  Email newsletters
■  Targeted to teens, educators
Hunches & Ideas
■  Not clear that this is a guide primarily for teens
■  Prompts need to be more compelling (and simpler in
some cases)
■  Gallery needs to be actively responding and promoting
on Instagram and Twitter
■  Prompts that are integrated into the experience (e.g.,
on the wall labels or on the app) would get more
traction
■  Need to improve distribution and awareness
■  Optimize for discovery and use on a mobile device
YOUR IDEAS?
TheDentist,JanMienseMolenaer
Dutch,1610/11-1668
WHO?
Teens across the state who
participate as a class project, in
our online course, or
independently.
Station (577-2), Gerhard Richter
German, born 1932
WHY?
Part of a larger state-wide
mandate to provide MULTIPLE
ENTRY POINTS for teens to
engage in art regardless of
geographic location.
Mercury Lulling Argus to Sleep, Ubaldo
Gandolfi, Italian, 1728-1781
Learning Outcomes
Emotional Connections. Students develop emotional
connections to art, create art inspired by the artists/works
of art, and are encouraged to connect with art in the future.
Self-directed Learning. Students become self-directed
learners, going beyond basic mastery of skills and/or
curriculum to explore their own learning opportunities and
develop a personal response to a work of art.
Cost
Popularity
Transparency
Blogs
Why turn to Tumblr?
Surprises
1. Curating other student
entries into personal blogs.
2. Interest in sharing their own
work with everyone on the blog
and in digital image slam.
Challenges
1. Encouraging original work
and avoiding derivative copies.
●  Choice-based approach
●  Independent work
2. Current approach focuses on
the finished work- considering a
proposal statement and
preliminary statements for next
year.
3. Tumblr blocked in some
schools requiring an e-mail
option which makes it more
complicated.
YOUR IDEAS?
THANKS!
Dana Allen-Greil
e. d-allen-greil@nga.gov
t. @danamuses
b. engagingmuseums.com
Michelle Harrell
e. mharrell@ncartmuseum.org
t. @harrell_art
Photo Credits:
storify.com/danamuses/atnga

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Beyond the Selfie: Connecting Teens and Art through Social Media (NAEA 2014)

  • 1. Beyond the #selfie Connecting teens and art through social media Dana Allen-Greil National Gallery of Art @danamuses Michelle Harrell North Carolina Museum of Art @harrell_art
  • 2. Please tweet us during the session ■  Use the conference hashtag: #NAEA14 ■  And the session hashtag: #socialteens How can we better engage teens with art using social media?
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  • 9. How can we leverage this behavior for deeper interaction with the museum? Solution: Invite participation and help guide interactions with art
  • 10. Each year thousands of teens visit the National Gallery of Art ▪  Not pre-registered ▪  Not on a school tour ▪  Set loose on their own Image: OZinOH
  • 11. An opportunity to acknowledge and welcome social behaviors ▪  Taking photos ▪  Checking in ▪  Tweeting ▪  Talking with friends
  • 12. Approach: Start with something we already know how to do well Printed self-guides to the permanent collection  Image: Carlos Oliviera Reis
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  • 14. 3 WAYS TO ENGAGE
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  • 18. WHO ARE THESE FOR, EXACTLY?
  • 19. Teens (13-18) Who are visiting the Gallery, particularly those visiting in un- guided groups 1
  • 20. Young adults (18+) Who are visiting the Gallery and are interested in engaging via social media 2
  • 22. Teachers, parents, chaperones of the primary audience (teens) 3
  • 23. MATCHING OUR OFFERING TO THE NEEDS AND INTERESTS OF TEENS
  • 24. are mobile and social. is designed to be easy to use with a smartphone and common social media apps. is also appropriate for those who want to just have a conversation with their group, rather than use technology. Teens… Our guide…
  • 25. share photos on Instagram (one of the most popular activities for teens using mobile devices). (80% of teens who use social networks post photos/ videos.) makes it clear that this activity is welcomed and encouraged behavior. Teens… Our guide…
  • 26. visiting in un-guided groups sometimes need encouragement and some structure to help them focus on works of art. provides multiple hooks for looking at, thinking about and responding to art. Teens… Our guide…
  • 27. are interested in viewing the Gallery’s “must-see” works of art. highlights a small selection of key works in the permanent collection. Visitors… Our guide…
  • 28. Lowering barriers We selected works of art that are more accessible to the target audience: they feature young people, tell a story, are figurative, and/or are by famous artists.
  • 29. Asking instead of telling The guide probes readers to consider their own opinions, interpretations, and reflections on the works of art We avoided art historical language in favor of an informal tone encouraging personal reflection
  • 30. Encouraging discussion with friends By prompting teens to share their thoughts and photos with friends on social networks, the guide encourages teens to consider how works of art are relevant to their lives.
  • 32. Visitors are actively engaged with works of art ▪  Careful looking ▪  Making connections between art and life ▪  Reflecting on the creative spirit ▪  Having fun
  • 33. Teens feel more comfortable looking at and expressing their thoughts about art
  • 34. Teens are inspired to return to the Gallery or visit another art museum
  • 35. Teens develop long- term relationships with the Gallery ▪  Follow on Twitter ▪  Subscribe for newsletter ▪  Attend a program
  • 37. Evaluation Formative Prototype testing and interviews with a group of teens on a school visit during content development Context Talked with information desk volunteers about when/who/why they distribute the guide Survey Only 6 responses since July 2013 (~19,000 print guides distributed since April 2013). All over 30, none chaperones. Observations & Interviews (in progress) Discuss the format, content, distribution, and other ideas for improving the experience.
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  • 40. What about responses like this?
  • 41. Results [~19,000 printed guides distributed since April 2013] Total = 260 1.4% response rate ●  Instagram: 229 ●  Tweets*: 31 ○  19 pic.twitter.com ○  10 text only ○  1 Vine (video) ○  1 yfrog photo*not including tweets with links to Instagram Responses Platforms
  • 42. Distribution 1.  Information desks ■  Must be handed out by volunteers 2.  Website ■  PDF download ■  Buried under Visit > Tours & Guides > Self-Guides 3.  Email newsletters ■  Targeted to teens, educators
  • 43. Hunches & Ideas ■  Not clear that this is a guide primarily for teens ■  Prompts need to be more compelling (and simpler in some cases) ■  Gallery needs to be actively responding and promoting on Instagram and Twitter ■  Prompts that are integrated into the experience (e.g., on the wall labels or on the app) would get more traction ■  Need to improve distribution and awareness ■  Optimize for discovery and use on a mobile device
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  • 47. WHO? Teens across the state who participate as a class project, in our online course, or independently. Station (577-2), Gerhard Richter German, born 1932
  • 48. WHY? Part of a larger state-wide mandate to provide MULTIPLE ENTRY POINTS for teens to engage in art regardless of geographic location. Mercury Lulling Argus to Sleep, Ubaldo Gandolfi, Italian, 1728-1781
  • 49. Learning Outcomes Emotional Connections. Students develop emotional connections to art, create art inspired by the artists/works of art, and are encouraged to connect with art in the future. Self-directed Learning. Students become self-directed learners, going beyond basic mastery of skills and/or curriculum to explore their own learning opportunities and develop a personal response to a work of art.
  • 51. Surprises 1. Curating other student entries into personal blogs. 2. Interest in sharing their own work with everyone on the blog and in digital image slam.
  • 52. Challenges 1. Encouraging original work and avoiding derivative copies. ●  Choice-based approach ●  Independent work 2. Current approach focuses on the finished work- considering a proposal statement and preliminary statements for next year. 3. Tumblr blocked in some schools requiring an e-mail option which makes it more complicated.
  • 54. THANKS! Dana Allen-Greil e. d-allen-greil@nga.gov t. @danamuses b. engagingmuseums.com Michelle Harrell e. mharrell@ncartmuseum.org t. @harrell_art Photo Credits: storify.com/danamuses/atnga