SDN 2010 Conference 2010 Redux

•

1 gostou•446 visualizações

Damian Kernahan

Here are my 5 highlights from the conference

Negócios Tecnologia

© 2009 Proto Partners. Confidential & Proprietary.

© 2009 Proto Partners. Confidential & Proprietary.
connecting the dots

© 2009 Proto Partners. Confidential & Proprietary.
Day 1 focused on clients. The goal was to use the
chance to hear about clients’ experiences with
Service Design and how it makes a difference.
Day 2 was composed for anyone interested in
Service Design. There was a deeper
investigation into methods and case studies
through lectures and workshops.

© 2010 Proto Partners. Conﬁdential & Proprietary.
5HIGHLIGHTS

© 2010 Proto Partners. Conﬁdential & Proprietary.
the snook ‘myPolice’
keynote end of day 2
1

© 2010 Proto Partners. Conﬁdential & Proprietary.

© 2010 Proto Partners. Conﬁdential & Proprietary.
the palmu and fonecta
presentation about
customer value2

© 2010 Proto Partners. Conﬁdential & Proprietary.
design continuum
presentation with key
lessons from the cloud3

© 2010 Proto Partners. Conﬁdential & Proprietary.
1. Rethink the role of staff
2. Use technology in the right way
3. Deliver a consistent experience
4. Keep learning from customers
5. Refocus the organisation to deliver
what’s right

© 2010 Proto Partners. Conﬁdential & Proprietary.
orange presentation
on internal service
design teams5

© 2010 Proto Partners. Conﬁdential & Proprietary.
1. It’s important not to be overwhelming
2. Advocating through results is worth a
1000 design talks
3. Build up gradually the breadth and
depth of design involvement

© 2010 Proto Partners. Conﬁdential & Proprietary.
meeting virtual
friends who are facing
the same issues5

© 2010 Proto Partners. Conﬁdential & Proprietary.
5TAKE-AWAYS

© 2010 Proto Partners. Conﬁdential & Proprietary.
nobody has cracked
the code in easily
selling service design1

© 2010 Proto Partners. Conﬁdential & Proprietary.
importance of
connecting to the
overall change process3

© 2010 Proto Partners. Conﬁdential & Proprietary.
majority of projects
are still humble in
their objectives4

© 2010 Proto Partners. Conﬁdential & Proprietary.
there isn’t the
expertise gap I thought
there might be5

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5. © 2009 Proto Partners. Confidential & Proprietary. Day 1 focused on clients. The goal was to use the chance to hear about clients’ experiences with Service Design and how it makes a difference. Day 2 was composed for anyone interested in Service Design. There was a deeper investigation into methods and case studies through lectures and workshops.

12. © 2010 Proto Partners. Conﬁdential & Proprietary. 1. Rethink the role of staff 2. Use technology in the right way 3. Deliver a consistent experience 4. Keep learning from customers 5. Refocus the organisation to deliver what’s right

14. © 2010 Proto Partners. Conﬁdential & Proprietary. 1. It’s important not to be overwhelming 2. Advocating through results is worth a 1000 design talks 3. Build up gradually the breadth and depth of design involvement

24. Q&A with Service Design Rockstar

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SDN 2010 Conference 2010 Redux

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