Leading Collaborative Virtual Teams

Leading Collaborative
Virtual Teams
November 20, 2013

© 2013 NetSpeed Learning Solutions. All rights reserved.

1

Webinar Objectives
• Design your “game plan” around eight
practices
• Bring attention, direction, and
recognition to your virtual team
• Build accountability among virtual team
members


2

About Cynthia Clay

• 25+ years of experience
• Author of Great Webinars
• An expert in collaborative,
engaging virtual learning


3

Tweet

#virtualteams

4

Purpose

What moved you to register for this
webinar?


5

Definition
“groups of individuals who work across time,
space, and organizational boundaries and who
interact primarily through electronic
communications”

Source: SHRM, Virtual Teams, 7/13/12


6

Who Uses Virtual Teams?
46% of organizations polled
66% of multi-national organizations

Source: SHRM, Virtual Teams, 7/13/12 (n = 379)


7

Who Uses Them?

In companies of 10,000+ employees, 80%
rely on virtual teams.

Source: i4cp, 2008


8

Poll

Why does your organization use virtual
teams?
•
•
•
•
•

include talent in multiple locations
increase collaboration
improve productivity
minimize travel costs
work on global projects


9

Poll: Obstacles
What primary obstacle causes virtual teams to fail?
•
•
•
•
•
•
•

Lack of systems and processes
Inability to build team cohesion
Time differences
Work distribution
Differing cultural norms
Poor communication
No access to technology


10

Darn Hard
“Leadership in my book comes down to
communication. But communicating in person
and communicating electronically are
not the same thing. It is darn hard
to motivate and inspire from
long distance.”

Manager quoted in “Leading Virtual Teams,” Academy of Management
Perspectives (February 2007)


11

Poll: Virtual Team Leaders
What characteristics (qualities or
skills) must team leaders demonstrate?
•
•
•
•
•
•
•

Listen well
Build trust
Establish clear expectations
Facilitate virtual meetings
Build consensus
Demonstrate cultural awareness
Maintain a sense of humor


12

Virtual Leaders Must Provide…


13

Your Virtual Game Plan™


14

G

Grow Trust

15

Grow Trust

G

16

Grow Trust

G

17

Grow Trust

G

• Set expectations
• Discuss norms
• Establish communication
channels
• Respect time zones

18

Virtual Presence


19

Create Virtual Presence

How can you help team members create
virtual presence?

20

A

Attend to Diversity

21

Attend to Diversity

A

• Create a Talented Expert
directory
• Build virtual presence
(photos, bios, skills and
experience)
• Respect cultural norms and
differences

22

M

Manage Accountability

23

Manage Accountability

M

• Set clear goals and targets
• Create processes to
manage responsibilities and
results
• Have team members post
progress reports

24

E

Expect Teamwork

25

Expect Teamwork

E

26

Expect Teamwork

E

• Encourage collaboration
• Brainstorm and problem
solve
• Have sub-teams meet
outside team meetings

27

Plan Meetings


P
28

Plan Meetings
• Prepare and send agendas
in advance
• Segment meetings:
information-sharing, idea
generation, project reporting
• Document discussions and
action items


P
29

Keep Communication Flowing
What technological tools
contribute to open, effective
communication on a virtual
team?
What virtual team
workspaces do you use?


30

Leverage Technology


L
31

Leverage Technology
• Use Skype with video
• Meet weekly via web
conferencing
• Set up micro-blogs and IM
• Implement project
management software
• Create virtual collaboration
spaces


L
32

Appreciate and Celebrate


A
33


A

34

• Celebrate milestones and
results in team meetings
• Recognize individual and
team contributions
• Include appreciation in
every conversation


A
35

Nurture Relationships


N
36

Nurture Relationships
• Get to know each individual
personally
• Learn about hopes and
dreams
• Help them
develop their careers


N
37

The Virtual Team Leader


38

Decisions


39

Our Story
1992

•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients

2000

•Developed NetSpeed Leadership (blended learning)
•Expanded nationally

2006

•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing

2007

•Developed NetSpeed Fast Tracks™ (integrated learning system)

2008

•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT

2009

•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars

2011

•Published Peer Power
•Launched the Peer Power virtual training program

2012

•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power


40

Virtual Learning Evolves


41

NetSpeed Leadership


42

NetSpeed Leadership®
1. Face-to-face (3 hour) or
Virtual Classroom (90minute)
2. Post-class reinforcement
tools
3. NetSpeed Administrator™
(to report the impact of
training)


43

Three Tracks – 24 Modules

Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules

Available for classroom and virtual delivery


44

Integrated Learning System


45

45

Peer Power


46

Virtual Classroom


47

Virtual Facilitator Training


48

Virtual Facilitator Training
•
•
•
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Deep dive, comprehensive course
Focused on virtual design and delivery
Next public VFTC course begins January 15
Customized for private delivery in your web
conference platform


49

Benefits of Partnering with Us
• Create innovative solutions that meet your
business objectives
• Meet the needs of virtual learners and leaders
• Offer ready-to-launch blended programs
• Offer customized learning solutions
• Simplify your move to virtual learning


50

Take Our Survey
• Link to download our eBook (The Other Side
of the Desk).
• Schedule a private Virtual Facilitator course
by December 15 and receive 15% off the
standard price.


51

Q&A


52

Leading Collaborative Virtual Teams

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