Designing Social
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The document discusses how to design social software and communities. Some key points: 1. Identity, relationships, social spaces, and distribution are important elements to consider for social design. Profile, reputation, presence, connections, groups, and sharing are some specific features discussed. 2. Motivations for participating in social experiences include reciprocity, reputation, sense of efficacy, and attachment to groups. Design should support these motivations. 3. When designing social software, it's important to identify the social objects and activities people will engage with. Features should support sharing, conversations, and collaboration around these objects. 4. Moderation and community management are also important, with norms, rewards,
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Designing Social
- 1. Designing Social Christina Wodtke | @cwodtke | christinawodtke.com
- 3. The Social Web is a digital space where data about human interactions is as important as other data types for providing value Community is when those humans care about each other.
- 4. Social Software can be loosely defined as software which supports, extends, or derives added value from, human social behavior - message-boards, musical taste-sharing, photo- sharing, instant messaging, mailing lists, social networking. Social XXX • Usenet • Forums • Email • Mailing lists • Groupware • Social Networks Services • Social Software • Social Media Nothing New
- 5. Why bother?
- 6. 8 days after a video was posted showing how to pick the lock in 30 seconds using a pen Kryptonite recalled 380,000 locks
- 7. Your users have something to tell you. If you don’t give them a way to communicate, they will find one. Trebor Scholz http://collectivate.net
- 9. “I could go on with the benefits of building relationships rather than SEO campaigns, such as: – Longevity and customer retention, not to mention repeat customers – Bug tracking and community policing (ie. Flickr’s ‘Flag this photo as “may offend”?’) – Amplified word of mouth – Built in market research – Buying ads is bloody expensive” Tara Hunt
- 10. Joshua Porter “HOLD ON A SEC...are social features economically viable? 1. Direct contact with people who make you successful 2. Amplify customer opinion 3. Data, data, and more data 4. Reduce support costs 5. Engender Trust to form lasting relationships”
- 11. How do you design social?
- 12. B=f(P+E) - Lewin’s Equation Behavior is a function of a Person and his Environment
- 15. The Social Web is built here, from love and esteem
- 16. Motivation for hours (and hours and hours) of work
- 17. Kollock’s 4 Motivations for Contributing 1. Reciprocity 2. Reputation 3. Increased sense of efficacy 4. Attachment to and need of a group
- 18. Reciprocity
- 19. What's the motivation of behind these people actually interacting and participating? … people want to share with the community what they believe to be important …. and they want to see their name in lights. They want to see their little icon on the front page, their username on the front page, so other people can see it. Reputation
- 20. Increased sense of efficacy
- 21. Attachment to and need of a group
- 22. The New Third Place? “All great societies provide informal meeting places, like the Forum in ancient Rome or a contemporary English pub. But since World War II, America has ceased doing so. The neighborhood tavern hasn't followed the middle class out to the suburbs...” -- Ray Oldenburg
- 23. B=f(P+E) - Lewin’s Equation Behavior is a function of a Person and his Environment
- 25. 205 Structure Follows Social Spaces Conflict No building ever feels right to the people in it unless the physical spaces (defined by columns, walls, and ceilings) are congruent with the social spaces (defined by activities and human groups). Resolution A first principle of construction; on no account allow the engineering to dictate the building's form. Place the load bearing elements- the columns and the walls and floors- according to the social spaces of the building; never modify the social spaces to conform to the engineering structure of the building.
- 27. 36. Degrees of publicness Conflict: People are different, and the way they want to place their houses in a neighborhood is one of the most basic kinds of difference. Resolution: Make a clear distinction between three kinds of homes―those on quiet backwaters, those on busy streets, and those that are more or less in-between. Make sure that those on quiet backwaters are on twisting paths, and that these houses are themselves physically secluded; make sure that the more public houses are on busy streets with many people passing by all day long and that the houses themselves are exposed to the passers-by. The in- between houses may then be located on the paths halfway between the other two. Give every neighborhood about an equal number of these three kinds of homes.
- 29. TOWNS The language begins with patterns that define towns and communities. These patterns can never be designed or built in one fell swoop - but patient piecemeal growth, designed in such a way that every individual act is always helping to create or generate these larger global patterns, will, slowly and surely, over the years, make a community that has these global patterns in it. BUILDINGS We now start that part of the language which gives shape to individual buildings. These are the patterns which can be "designed)' or "built”- the patterns which define the individual buildings and the space between buildings; where we are dealing for the first time with Patterns that are under the control of individuals or small groups of individuals, who are able to build the patterns all at once:
- 31. Strategize Exercise 1: brainstorm a new feature or site area that brings a appropriate community to your website. Things to think about: • Business goals: how does this community further the needs of the company? • User goals: what makes this community attractive in a time when they have a hundred other places vying for their attention. What is the personal worth of the tools? • What if no one shows up, can it still have value? • Community nature: will this be a true community, or will this be a collective wisdom tool? Think about the spectrum. • Approach to Creation: can you partner. rather than build?
- 33. 1.) If you were going to build a piece of social software to support large and long-lived groups, what would you design for? The first thing you would design for is handles the user can invest in. Clay Shirky, A Group Is Its Own Worst Enemy http://shirky.com/writings/group_ enemy.html
- 34. ProfileProfile • Avatar • Bio • Collections
- 35. Identity is Context Based Facebook- Personal LinkedIN - Professional
- 36. AvatarIdentity • Avatar • Profile • Activity • Collections
- 37. Collections
- 38. Presence
- 40. 2.) Second, you have to design a way for there to be members in good standing. Have to design some way in which good works get recognized. The minimal way is, posts appear with identity. You can do more sophisticated things like having formal karma or "member since."
- 41. Reputation is… Information used to make a value judgment about an object or person…
- 42. Reputations
- 43. Strategize Exercise 2: what elements do you need for identity? Profile? Presence? Reputation?
- 45. you have to find a way to spare the group from scale. Scale alone kills conversations, because conversations require dense two-way conversations. [Dunbar] found that the MAXIMUM number of people that a person could keep up with socially at any given time, gossip maintenance, was 150. This doesn't mean that people don't have 150 people in their social network, but that they only keep tabs on 150 people max at any given point.
- 46. Attention
- 47. Groups
- 48. Connectionss
- 51. Strategize Exercise 3: what kinds of relationships will you support? Asymmetrical Attention-Based? Groups? Connections?
- 53. Conversations
- 55. Sharing
- 57. Collaboration
- 59. Photoshop tennis
- 61. Strategize Exercise 4: what are the social objects and what do people do? i.e. What are your SOCIAL nouns and verbs? Do people SHARE, CONVERSATE, or COLLABORATE
- 63. Social Space
- 65. Community Management • Who’s going to do what? – Participate in your community • Who will handle complaints? – CRM or GetSatisfaction? • What is the resource commitment? • What is the core functionality • What are the phased releases? • Will you learn from your mistakes?
- 68. Simple (hard) Steps • Have a compelling idea • Seed • Someone must live on the site – Community manager or you • Make the rules clear (and short) – Write a good TOS • Punish swiftly and nicely • Reward contributions • Spread the work out • Adapt to Community Norms • Apologize publicly, swiftly and frequently • Simple good software that grows with group
- 69. Does Software Matter? Robin Miller, Cofounder of Slahdot Joel Spolsky, Joel on Software
- 70. Not as much as you think
- 71. Your Turn: What did you design? What was the identity? What was the connection type? What do people do together?
- 73. APPENDIX
- 74. The AOF Method • 1. Defining your Activity • 2. Identifying your Social Objects • 3. Choosing your Features Courtesy of Joshua Porter. Check out bokardo.com!
- 76. Classic Question • Who are your users? Better Question • What are your users doing? • What do people have to do to make you successful? • What are you making people better at? • What are your users passionate about?
- 77. 2. Identifying your Social Objects
- 78. The term “social networking” makes little sense if we leave out the objects that mediate the ties between people. Think about the object as the reason why people affiliate with each specific other and not just anyone. Jyri Engeström
- 80. What are Social Objects? • Social objects can be ideas, people, or physical objects. • Social objects influence social interaction...they change the way people interact with each other. • By interacting through/with social objects, people meet others they might not otherwise know. • Social objects can be the reason why people have an interaction or form a relationship. Joshua Porter (bokardo.com)
- 81. 3. Choosing your Features