1. 10 of the most important BUSINESS reasons to convince senior (IT) Management to use IT Process Management.

2. 10 of the most important BUSINESS reasons to convince senior (IT) Management to use IT Process Management. Process/People Implementing, improving and managing IT processes

4. By improving staff motivation: If people know what to do, when to do it and why they do it, their motivation increases. Motivated people work more efficiently and effectively, more efficiency means reduction of COPEX.

5. By improving forecast planning: Capacity planning process takes into consideration business forecast thus, avoids building higher capacity IT system than needed at initial phase thus, reduces CAPEX.

6. By documenting: Reduction of educational costs, reduce the time people are not able to work due to incidents, Process/People Implementing, improving and managing IT processes

13. gaps can be detected, improvement actions can formally be defined, measured and assured to improve the overall quality of the IT services.Process/People Implementing, improving and managing IT processes

15. Able to manage disaster recovery within required and agreed business timescales. Process/People Implementing, improving and managing IT processes

18. This presentation was created byCasper van der Kolkatwww.ProcessPeople.nl The data was collected during a discussion on the LinkedIn group ITIL V2&V3 (6000+) Process/People Implementing, improving and managing IT processes