Several mobile friendly initiatives which improve mobile user’s experience with library resources will be discussed. These initiatives include creation of a mobile library website, development of mobile friendly authentication user interface, implementation of a computer availability mobile page, offering of texting reference service and QR code.

1. Mobile Patrons: Better Services
on the Go
Vincci Kwong and Gary Browning
Indiana University South Bend
10th
Brick & Click Libraries
November 5, 2010

2. Mobile Internet Usage

3. Mobile Data Applications Usage

4. Statistics for Library Website

5. Mobile Website or Mobile App?
• Target audience
• User experience
• Technical skills
• Costs

6. First Version of Library Mobile Site

7. Popular Items on Mobile Website
• Library catalog
• Floor map
• Events
• Hours
• Social media info

8. IU Mobile Initiative
https://m.iu.edu/miu-prd/about/index.shtml

9. Graphic Icon for Mobile

10. Schurz Library Mobile Interface
http://m.library.iusb.edu

11. Statistics for Library Mobile Website

12. Mobile Site Generator
• Hidden Peanuts
• Molly
• iPhone Application - DCPL

13. Mobile Friendly Authentication
Internet
Built-in
Authentication
Remote access to
subscription databases
is done through OCLC’s
EZproxy Authentication
and Access software.

14. Mobile Friendly Authentication
Internet
Built-in
Authentication
EZproxy does not have
built-in support for
mobile devices.
X

15. How to make EZproxy Mobile Friendly
Incorporate a mobile
device detection library?
http://detectmobilebrowsers.mobi/

16. EZproxy Ticket Authentication
http://ezproxy.yourlib.org:2048/login?
user=rdoe&ticket=a6911a5d0219f428b33e190a80818625%24c20
041222220203&url=http://www.somedb.com/
“Ticket authentication allows remote systems to
short-lived URLs that EZproxy will automatically
recognize as being authorized to login and permit
access to a resource with no need for EZproxy to
check back with the program that creates the
URL.” – OCLC website

17. Sample PHP code
<?php
require("ezproxyticket.php");
$ezproxy = new
EZproxyTicket("http://ezprox
y.yourlib.org:2048", "shhhh",
"someuser");
?>
<a href="<?php
echo($ezproxy-
>url("http://www.somedb.co
m")) ?>">Some
Database</a><br />
EZproxy user.txt
::Ticket
TimeValid 90
MD5 shhhh
Expired; Deny expired.htm
/Ticket

18. EZproxy Ticket Authentication
Internet
Valid ticket?
Generate Ticket
Web Server with PHP
Server with ezProxy

19. External Authentication
Internet Valid ticket?
authenticated?
Generate ticket
authentication
validation
service
Server with ezProxyWeb Server with PHP

20. Central Authentication System (CAS)
Central Authentication Service (CAS) is a login
service that allows you to access multiple
password-protected web systems after logging
in once on a central authentication server; this
is often referred to as single sign-on.
http://www.jasig.org/cas

21. CAS vs IU CAS
Standard CAS response – XML
<cas:serviceResponse xmlns:cas='http://www.yale.edu/tp/cas'>
<cas:authenticationSuccess> <cas:user>username</cas:user>
<cas:proxyGrantingTicket>PGTIOU-84678-8a9d...
</cas:proxyGrantingTicket> </cas:authenticationSuccess>
</cas:serviceResponse>
IU CAS response –
If validation is successful, CAS sends back a two-line response with
'yes' on the first and 'username' on the second.

22. Connecting Ezproxy with IU CAS
1. Detect mobile or desktop
• http://detectmobilebrowsers.mobi/
2. Set CASSVC (service)
• If detect mobile, set service to mobile
3. Check with CAS to see if already
authenticated
4. If authenticated, display database; otherwise
present a login screen

23. Sample Code – login.php
<?php
include('mobile_device_detect.php');
if(mobile_device_detect(true,true,true,true,true,true,false,false)){
header("Location: https://cas.iu.edu/cas/login?
cassvc=MOBIU&casurl=https://www.domain.edu/~site/cas/casauth.php");
}else{
header("Location: https://cas.iu.edu/cas/login?
cassvc=IU&casurl=https://www.domain.edu/~site/cas/casauth.php");
}
?>

24. Sample Code – casauth.php
<?php
session_start(); //start session
if( isset($_GET['casticket']) ){ //check to see if a ticket has been passed
$ticket = $_GET['casticket'];
} else {
$ticket = "";
}

25. Sample Code – casauth.php cont.
/*
* check CAS ticket authenticity and get the user's uid back
* the variable $contents will have the string
* "ticket '<ticket value>' not recognized" if a bad ticket
* has been provided.
*/
$casXML = fopen("https://cas.iu.edu/cas/validate?
cassvc=IU&casticket=$ticket&service=https://www.domain.edu/~site/cas/c
asauth.php","r");
$contents = fread($casXML, 1024);
fclose($casXML);

26. Sample Code – casauth.php cont.
list($yesno, $netid) = split("n", $contents, 2);
$authok = trim($yesno);
$iuid = trim($netid);
if ($authok == "no") {
header("Location: https://www.domain.edu/~site/cas/login.php");
}
else {
$_SESSION['auth'] = $iuid;
header("Location: https://www.domain.edu/~site/cas/success.php");
}
?>

27. A Better Idea – Can IU Mobile do it?
IU Mobile is already connected to IU CAS
Need ability to
• Check if authenticated
• Display alternative information if not
• Restrict to campus level

28. Yes, IU Mobile Can do it!
<authenticated>
<list-item>
<link type="xml" xml="http://it.iusb.edu/demo2.php" title="Subscription
Databases" />
</list-item>
</authenticated>
<not-authenticated>
<list-item>
<link type="xml" xml="http://library.iusb.edu/miuxml/oopsSubscribed.xml"
title="Subscription Databases" />
</list-item>
</not-authenticated>

29. Authenticated vs. Not-Authenticated

30. Sample Restriction to South Bend
<list-item>
<authenticated>
<if permission="southbend">
<link type="external" url="<?php echo($ezproxy-
>url("http://vnweb.hwwilsonweb.com/mobile/jumpstart.jhtml")) ?>"
title="HW Wilson" />
</if>
</authenticated>
</list-item>

31. Library Resources with Mobile Platforms
• Ebscohost
• H.W. Wilson
• PubMed
• WorldCat
• Lexis/Nexis Get Cases and Shepardize
• Fastcase
• RefWorks
• Hoovers
• Encyclopedia Britannica
• arXiv Browse
• Factiva
• IEEE Xplore
• Westlaw

32. Computer Availability Mobile Webpage
http://m.iusb.edu

33. System Requirements
Computer Availability
• Web Server such as Apache or IIS
• PHP
• Database such as MySQL
• Ability to run login and logout scripts

34. How It Works
Internet
Workstations
Web Server with PHP MySQL Server
Active Directory Server
www.iusb.edu/~labseats

35. For Mobile, Output Data as XML
<seats> <?php
foreach ($regions as $region) {
$region_id = $region['region_id'];
$region_display_name = $region['display_name'];
$region_location = $region['location'];
$region_mac_status_counts = get_status_counts_for_region($region_id, 'Mac');
$region_pc_status_counts = get_status_counts_for_region($region_id, 'PC');
$total_idle_mac_computers = $region_mac_status_counts['idle'];
$total_busy_mac_computers = $region_mac_status_counts['busy'];
$total_idle_pc_computers = $region_pc_status_counts['idle'];
$total_busy_pc_computers = $region_pc_status_counts['busy'];
$total_idle_computers = $total_idle_mac_computers + $total_idle_pc_computers;
$total_online_computers = $total_idle_computers + $total_busy_computers;
print "<seat lab="$region_building $region_location"
building="$region_display_name" availability="$total_idle_computers/
$total_online_computers" campus="
SB" /> n”; }
?> </seats>

36. Mobile Output
Internet
Web Server with PHP MySQL Server
IU Mobile Server

37. Texting Reference Service

38. Planning for Mobile Website
1. Needs assessments
2. Integrate with existing library services
3. Project planning
4. Build the site
5. Testing, marketing, launching
6. Keeping up

39. Mobile Services Offered by
Other Libraries
SMS notification services
• Kansas State University Libraries
Mobile collections
• Duke University
Mobile instruction
• Open University Library
• LibGuides
Library tour
• Temple Universities Libraries
• University of Illinois at Urbana-Champaign

40. QR Code
• Two-dimensional barcode readable by QR
scanners, mobile phones with camera, and
smartphones.
• Stores text, URL or other data.

41. QR Code Generator
• Kaywa
• ZXing Project
• Mobile-Barcode
• Bit.ly
• goo.gl
• …. and more!
Chrome extension

42. QR Code Reader
• i-nigma
• ScanLife
• BeeTagg
• Lynkee
http://www.mobile-barcodes.com/qr-code-software/

43. Resources
• Mobile Access 2010 -
http://www.pewinternet.org/~/media//Files/Reports/2010/PIP_Mobile_Ac
cess_2010.pdf
• Detect Mobile Browsers - http://detectmobilebrowsers.mobi/
• OCLC Ezproxy -
http://www.oclc.org/support/documentation/ezproxy/usr/default.htm
• CAS - http://www.jasig.org/cas
• XML Tutorial - http://www.w3schools.com/xml/default.asp
• AOL Mobile - http://mobile.aol.com/product/sms-text/aim-txt/
• M-Libraries Success Wiki - http://www.libsuccess.org/index.php?
title=M-Libraries
• QR Code: Library Success Wiki -
http://www.libsuccess.org/index.php?title=QR_Codes

44. Questions?
Feel free to contact us at
• Vincci Kwong
• Email: vkwong@iusb.edu
• Phone: 574-520-4444
• Gary Browning
• Email: gary@iusb.edu
• Phone: 574-520-5516