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Web experience management (wem) slideshare
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2. www.clari5now.com
What is Web Experience Management?
It makes use of real-time data analytics to personalize
and enhance user experience on a website
Provides deep insights regarding visitor behavior
Provides opportunities to both marketers as well as
product managers
Can be used to increase visitor engagement as well as
sales
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3. www.clari5now.com
Why is WEM required?
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Quick Facts
78% of web users conduct their research online before buying any product
31% companies globally cite understanding buying behavior of customers through online & mobile media a
key challenge
40% of Best-in-class companies feel automating website marketing processes is an important strategy
56% of Best-in-class companies state ‘Generating Leads’ as their top digital marketing strategy
Website Conversion rate for Best-in-class companies is 6.5% as compared to 1.7% for all other companies
Percentage of companies measuring Web Experience is 64, 52 and 48 for Best-in-Class, Industry Average and
Laggards respectively
And therefore…
Every business needs to track its online marketing efforts in order to ensure goal attainment
Personalized and customized web experience increases visitor engagement and hence improves
sales
4. www.clari5now.com
How do Real-time solutions help?
Traditional analytics deliver statistics 8 to 48 hours after an event;
hence it is difficult to react to events that have already occurred
Real-time analytics offer real-time viewing of events-related data as
and when an event is happening
Real-time WEM solutions use real-time data to provide
personalized experience to visitors thus helping websites become
adaptive from just being responsive
Helps marketers make contextual real-time offers resulting in
higher sales and improving customer satisfaction
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