1. © 2015 IBM Corporation
Smarter Social Programs
July 2015
Martin Duggan
Strategy and Market Development
IBM Cúram
IBM Cúram Solution for
Employment

2. © 2015 IBM Corporation 2
Smarter Care and Social Programs Care AnalyticsSmarter Social Programs
IBM has a strong, long-standing commitment to social programs,
which expanded with the acquisition of Cúram Software
• Commercial off-the-shelf, software for line of business users in
health and social programs, covering all types of organizations
• More than 700 IBM subject matter experts in social programs:
—40 subject matter experts in social programs policy
—300 service professionals experienced in building social program
management systems
—320 dedicated software developers with expertise in social programs
business processes
• Social programs policy research center—the IBM Cúram
Research Institute

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Global Employment trends & directions
Employment organizations globally face changing natures of work with transitional labor models.
New trends and directions are emerging to ensure social harmony and labor stability.
Skilled not
Stuck
Technology and
globalization
open more
opportunities for
those who build
their skills. But
the supply of
lower-end jobs
may be reduced.
New
Approaches
Intensive job
readiness
programs for
long term
unemployed plus
incentives to
employers to
hire long-term
unemployed.
Innovation,
prevention and
keeping people in
work
Changing Nature
of Work
Prosperity driver
and new welfare
models
Long term
unemployment
and structural
adjustments
De-regulation of
employment
Transition labor
market
Going to Work
Factors like
immigration,
migration, the
virtual workplace,
globalization,
social change,
and job churn are
changing the
meaning of
“going to work.”
Tale of Two
Cities
Outsourcing,
offshoring, global
sourcing,
deregulation;
workers hate
them, executives
& economists
defend them as
job creators.
Is Full
Employment
Possible?
Full employment
is still a goal, but
is it possible in a
transition labor
market world?
What’s the best
way to help
people navigate
this world?
Carrot and
Stick
Social benefits
in return for
social
responsibility.
Does it work
where there is
diverse level of
need?

4. © 2015 IBM Corporation 4
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Vision looks at the Employment Market with wide lens
• Predicting those
people that may
not exit school
job ready or drop
off education
• Supporting those
people that are
not going to
make it
• Paying
unemployment
benefits and
welfare
• Outcome
Management
• Making sure
the right
incentives and
conditions are
in place
• Finding jobs
• Putting the
plans in place to
get you ready
for the jobs
available
• Making sure
that you are job
ready and can
increase your
skills lifelong
• Supporting
employers and
economic
vitality
• Addressing life
long learning to
support
economic
development

5. © 2015 IBM Corporation 5
Smarter Care and Social Programs Care AnalyticsSmarter Social Programs
Social Programs Industry Specific
• Domain specific platform, built for core needs of social programs
organizations
• Pre-defined, best-in-class business processes supporting the complete social
care lifecycle
• Role-based user experience targeted at the needs of stakeholders
Dynamic Programs
• Business user tools for program creation and modification
• Configurable, end-to-end business processes support
• Configurability built on top of a core social application, delivering the
flexibility and adaptability required by social organizations
Platform for the Future
• Flexibility to support traditional and outcome-focused delivery
• Toolsets to support differential response
• Agility to prototype and adopt new programs and delivery models (e.g.,
conditional cash transfers, social impact bonds)
IBM Cúram Social Program Management Platform is the foundation

6. © 2015 IBM Corporation 6
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Solution for Employment
Cúram Social Program Management Platform
Prediction BenefitsOther solution
components to be
agreed
(e.g.
contributions)
Job PlatformEmployer
Cúram Employment Solution
Together, IBM Cúram and WCC deliver a comprehensive, integrated
solution that provides the key functional building blocks required by
employment organizations.

7. © 2015 IBM Corporation 7
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• An Asian human services ministry differentiates employment supports based
on need to more people
• A Canadian human services ministry focuses on education and training
• A leading European employment organization is focusing on their job
platform
Cúram customers are implementing employment solutions

8. © 2015 IBM Corporation 8
Smarter Care and Social Programs Care AnalyticsSmarter Social Programs
Thank you.
www.ibm.com/software/products/en/employment

9. © 2015 IBM Corporation 9
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Trademarks and notes
© IBM Corporation 2015
• IBM, the IBM logo, ibm.com, and Cúram are trademarks or registered trademarks of
International Business Machines Corporation in the United States, other countries, or
both. If these and other IBM trademarked terms are marked on their first occurrence in
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countries. A current list of IBM trademarks is available on the Web at “Copyright and
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• Other company, product, and service names may be trademarks or service marks of
others.
• References in this publication to IBM products or services do not imply that IBM intends
to make them available in all countries in which IBM operates.