Since my first Twitter Tips Infographic went viral, I decided to update the infograhic and the slideshare for my presentation at the 2013 #smtulsa conference. This version has updated tips and a couple of case studies. 1. What happens when a customer Tweets something bad, and 2. how not to piss people off with your Tweets. If you use, please credit Cheryl Lawson and @Partyaficionado Get the infographic image via Partyaficionado.com/Twitter

3. Bit Rebels 17,910 Views

4. Edudemic 12,810 views

5. @Alyssa_Milano RT

18. How businesses should use
Twitter
A customer service case study
As witnessed live
Sunday 09-12-2010
By Cheryl Lawson
@PartyAficionado
(updated 9-5-2011)

19. When a customer has an issue…

20. Respond

21. Don’t Fear it, Get on it

22. The customer may still be unhappy

23. Relate

24. Fix

25. Address

26. Win!

27. Deliver

28. Keep Winning

29. But wait…… There’s more

30. There is a new Football Season
upon us

31. #RamonWOW

32. Case Study #2

33. ?

34. Yikes!

35. Smart 