IT Operations sempre piu\' efficaci ed efficienti Evento 5 ottobre Milano

1. Industrializzazione dell’IT
IT motore della crescita aziendale
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2. Agenda
ORSYP – Cristina Sarnacchiaro – Benvenuto e apertura lavori
ORSYP - Francois Floren Xavier – Orsyp e l’innovazione
Forrester - Stephen Mann – I&O's Tranformation Imperative
Coffe Break
ORSYP - Cristina Sarnacchiaro – I&O in italia
ORSYP – Fabio Gammerino – $U 6.0
Testimonianze dirette
Considerazioni finali
Lunch
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4. ORSYP
Un‟azienda, che da oltre 25 anni, è specializzata nell‟automazione e
Chi siamo nell‟efficienza dei sistemi IT
300+ esperti a livello mondiale
Persone Supporto mondiale h24
100 specialisti in R&D
Come lo facciamo Tecnologia Workload Automation & Performance e Capacity
Pubblicazioni and best practices
Competenze
Consulenza
 Esperienza consolidata e focalizzata
 Tecnologia all‟avanguardia
 Software user friendly
Cosa ci rende unici  Altamente competitiva (Reduced TCO)
 Comunity (Forum)
 Fortemente orientati al cliente
 Think Tank
Technology needs to make life easier
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6. I&O's Tranformation Imperative
Forrester Research, Inc.
October, 2011
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7. Agenda
IT challenges: not enough time in a day
Main challenges: growth, complexity and skills
The automation imperative
Conclusion
Recommendations
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8. IT challenges
 IT is a source of business productivity and competitiveness.
 The relationship between technology and IT business services is that of
an autocatalytic process.
 IT technology increases exponentially in capacity and decreases in costs.
New business services grow at an equivalent rate.
 Many IT organizations are close to their saturation point. Burdened by the
maintenance and support of a large number of business services, IT
organizations fail to answer the demand for agility and service quality.
 Recent years have seen IT organizations struggle with issues of service
development, deployment, and delivery.
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9. IT‟s current issues
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10. Complexity accelerants: cloud and virtualization
Source: Forrester Research, July 2009 “IT Operations 2009: An Automation Odyssey”
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11. A shrinking workforce is another challenge
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12. Moving the goal posts: a better use of time
“Productivity depends more on technological changes
and economy of scale than on human efforts.”
Charles
Perrow, Princeton
University
Strategy for better IT operations productivity:
 Introduce economy of scale.
 Manage workloads with automation.
 Abstract complexity through automation.
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13. Innovation and automation in computer
manufacturing
7.000
6.000
5.000
4.000
3.000 Productivity index
2.000
1.000
0
Source: US Bureau of Labor Statistics 1987 Index = 100
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14. A disruptive event effect: automation and productivity gains
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15. Innovation and automation benefits
Processes are defined once and repeated with the same results as many
times as needed:
 Repeatability, predictability of results and reliability
– Automation of routine and repetitive tasks
– No wasted resources chasing errors
 Abstraction of complexity
– Abstraction layer on top of complex operations reduces time wasted in
deploying, configuring and operating business services and management
processes
 Better use of skills
– Employees are free to use their full potential on higher level issues
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16. IT workforce evolution
In thousands of positions
All others Database analysts
Support specialists Systems analysts
Network and Network systems and
systems data communications
administrators analysts
Systems software Application software
engineers engineers
-50 0 50 100 150 200 250 0 100 200 300
2009 to 2016 1999 to 2008 2009 to 2016 1999 to 2008
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Source: US department of Labor

17. I&O departments restructure to face challenges
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18. Conclusion: embrace the industrial revolution
Operability and automation will be the key words in the future data center: IT
uses too many resources to accomplish routine tasks that should be
automated
 Think of IT management in terms of industrial disciplines.
– Innovate by introducing an industrial approach to IT operations
– Align IT with business objectives by first providing the ability to manage the
“production line”
– Define management solutions strategies in line with this prime objective.
 Use automation as a way to revamp an existing production line.
– Automation provides reliability, repeatability and predictability to critical process
execution
– Automation improves productivity by abstracting complexity and reducing
waste. It embodies the "lean" industrial concept.
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19. Recommendations
 Standardize and consolidate operational processes. ITIL is a good starting
point, but common sense must prevail in creating these processes: the primary goal
is to arrive at a limited number of processes and then ruthlessly standardize them.
 Make sure that infrastructure and applications are monitored. If you don't
monitor everything, you don't monitor anything.
 Value workload automation skills. Experts are a critical asset in your automation
projects
 Select solutions carefully. Operation leaders who want to reach the ultimate
stage of flexibility through automation must make sure that the solutions of today
work in harmony tomorrow.
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20. Thank you
Stephen Mann | Senior Analyst | Forrester
Research, Inc.
E-mail:st-mann@forrester.com
© 2009 Forrester Research, Inc. Reproduction Prohibited

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23. IT in Italia oggi – Facts
Tuttavia ad oggi
 L‟IT e‟ cross su tutti i segmenti
aziendali
 L‟IT e‟ un servizio indispensabile  Molti IT manager
per la crescita aziendale testimoniano che gran
parte del budget IT viene
 L‟IT garantisce riduzione dei
destinato alla gestione
costi, controllo della spesa e
dell‟esistente piuttosto
miglioramento del servizio agli
che all‟innovazione
utenti interni ed esterni
 L‟IT e‟ sinonimo di innovazione ed  In Italia la sua
importanza e‟ ancora
innovare significa incrementare
sottovalutata
costantemente il grado di
competitività aziendale
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24. IT in Italia oggi – Facts
 La quota di personale dedicata Ad oggi
nel settore IT è altamente
insufficiente; quindi in un‟ottica di
ricerca della competitività è
essenziale ottimizzare l‟attività  Abbiamo un gap
professionale tecnologico stimato di
15 anni rispetto alla
media europea .
 Ambiente tecnologico sempre
più complesso:
Cloud, Virtualization …ed
eterogenei
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25. Automazione
Controllo e
monitoraggio
Riduzione
costi, Controllo
spesa
Ottimizzazione
delle risorse
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26. DOLLAR UNIVERSE
Main Features v.6
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27. Architecture
Consoles Java Console: UniViewer
 Light client
 Web mode
Management
Server
Management Server :
 Central point of authentication
 Centralized administration
 MS high availability
(clustering, shadowing, subordination)
Application
Servers
Application Server
 Distribution of automation processes
(distributed architecture)
 Unified kit (with all Managers)
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28. Centralized security management
Consoles Access to GUI
 With user/password
 Access control on MS + LDAP
Management
Server Logins  {rights on nodes}
Object Action
JOB=* CREATE
Central definition of the security (on UVMS)
LDAP
 Rights are defined for Logins  Groups  Roles
(credentials on node views)
 Security data is automatically synchronized on
all the Dollar Universe nodes (cache locally)
 Security is checked by Dollar Universe node
Application (same mechanism for GUI, CLI, BATCH)
Servers
New SSL communication
{rights on {rights on
node 1} node n}  HTTP Gateway available
 All communication secured by SSL
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29. Centralized Administration and Patching
 Graphical node selection
 Confirm and go!
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30. A new roll-out management
 Object Life cycle
 Object life cycle is managed centrally with object Packages
 Packages are used to store and deploy configuration (objects and node settings)
 Packages are exported to store and normalize roll-out in production
 Specific deployment tool (deployment hub) for easy objects distribution
Management
Server
BUILD
Dev./Test QA Production
RUN
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31. Crontab & Windows Scheduler Autodiscovery
 Autodiscovery of Crontab Jobs
 Automatic import
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32. Job Based Runbooks Definition
 Graphical definition
 Easy access from monitoring interfaces
 Simple pop-up or weblink
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33. Integration with Performance Monitoring
 System resources
 CPU: „‟<„‟,‟‟=„‟,‟‟>‟‟ % of CPU
 RAM: „‟<„‟,‟‟=„‟,‟‟>‟‟ Mb of memory
 Disk space in folder: % or Mb
 Generic resources
 Dependency on the execution result of a custom script (i.e. check value in a DB…)
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34. Ringraziamenti e Prossimi appuntamenti
7
Ottobre
24
Novembre
Seguiteci tramite la nostra bacheca eventi, sarete costantemente
aggiornati su tutte le novità in programma…
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35. THANK YOU
INNOVATION...
....To make your life every day...
BETTER!
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