1. SEMINAR ON “SERVICE DELIVERY THROUGH COMMON SERVICE CENTRE”
Organized by:-
District e-Governance Society (DeGS), Senapati
In Association with
Department of Information Technology, Govt. of Manipur
And
Manipur State Information Technology Society (MSITS), Manipur
at DRDA Conference Hall, Senapati
on 16th July 2011
Prepared by:-
State e-Governance Mission Team (SeMT), Manipur

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Objective: The Common Services Centers (CSC) Scheme, a flagship Scheme, is
implemented across the country under the National e-Governance Plan (NeGP) by
the Department of Information Technology, Ministry of Communications &
Information Technology, Government of India.
The objective of the scheme is to provide government as well as private services
through ICT enabled Kiosks at people’s doorstep.
With a view to achieve this goal and as a part of the Common Service Centre (CSC)
diwas a seminar on services through Common Service Centre (CSC) is organized in
one of the districts of Manipur i.e. Senapati to create awareness and sensitize the
district officials and village level entrepreneurs.
Summary: The seminar was attended by the Deputy Commissioner/Chairman
District e-Governance Society (DeGS), other members of District e-Governance
Society (DeGS), Senapati, Officials of SSA, district postmaster, Village Level
Entrepreneurs (VLE), team of State Officials from DIT, Govt. of Manipur, MSITS
(SDA), SeMT and SCA i.e. M/S Zoom Develpers.
The seminar was organized by the District e-Governance Society, Senapati in
association with the Dept. of Information Technology, Govt. of Manipur and Manipur
State Information Technology Society (MSITS) i.e. SDA.
Shri P.K Jha, IAS, Deputy Commissioner/Chairman DeGS gave the welcome
address and he thanked the supporting team from the State Headquarter comprising
of the following officials:
i) Shri Nameirakpam Kejit Singh, IO-I, DIT, Govt. of Manipur
ii) Shri Habibur, IO-II, DIT, Govt. of Manipur
iii) Miss Rinabai Salam, Change Management Consultant, SeMT, Manipur
iv) Miss N. Meena Devi, IO-I, MSITS, Manipur
v) Miss Longjam Satyabati, IO-I, MSITS, Manipur
vi) Miss Geetarani Thiyam, IO-II, MSITS, Manipur
vii) Shri. Ksh. Chitranjan Singh, IO-II, MSITS, Manipur
This was followed by a round of introduction from the participants and the officials
attended.

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And the sessions to be presented were co-ordinate by Miss Rinabai Salam, Change
Management Consultant, SeMT Manipur.
This seminar comprised of the following sessions:
(i) Overview of Common Service Centre Scheme
(Film on CSC)
(ii) Presentation on CSC Scheme and Initiative and CSC for Financial Inclusion
Services
(iii) Awareness on CSC online Monitoring tool installation and registration
(iv) Presentation on DOEACC “CCC” Course
(v) Presentation on various National Scheme services (NRHM, SSA and
MGNREGA) through Common Service Centres
(vi) Presentation on Role of DeGS in implementing CSC scheme
(vii) Sharing of Success Stories of VLE
(viii) Reward to top performing VLE
Seminar Report:
Inaugural session: The welcome address was given by Shri P.K Jha, IAS, Deputy
Commissioner/Chairman DeGS who introduced the objective behind organizing
such kind of seminar on Common Service Centre (CSC). He highlighted the
importance of CSC scheme which can easily avail the G2C services at the common
man doorsteps. He also urged the district officials and the VLEs to work hand in
hand to make the CSC scheme under National e-Governance Plan (NeGP) a
success.
1st Session: The topic of the session was on “Overview of Common Service Centre
Scheme” and the speakers were Shri. Nameirakpam Kejit Singh, IO-I DIT, Govt. of
Manipur and Miss Rinabai Salam, Change Mangement Consultant, SeMT. Before
the presentation a film on Common Service Centre was shared with the participants
to highlight how the scheme can change the lives of the common citizen.
Shri N. Kejit Singh and Miss Rinabai thanked the representatives of the DeGS for
organizing the seminar and VLEs for attending the seminar.

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Shri N. Kejit explained the objectives of Common Service Centre (CSC) scheme
under National e-Governance Plan (NeGP). He explained the roll out of 399 CSCs in
the State and the roles of the key stakeholders in the CSC scheme through his
presentation. He informed the basic infrastructures that are equipped in the CSCs
and explained the G2C and B2C services which can be availed at the CSCs.
He further explained the factors that can improve pace of operationalization of
CSCs.
Miss Rinabai Salam explained how the VLEs can act as a linkage between the
community and the Government.
2nd Session: The topic of the session was on CSC Scheme and Initiative and CSC
for Financial Inclusion Services. The speaker was Shri Rimjhim of M/S Zoom
Developers. He began by saying that 399 CSCs at many remote areas of the State have
been rolled out with the help of the local partner UNITRANS. He gave the information on the
selection process of VLEs as per the queries raised by the Deputy Commissioner, Senapati.
He also informed that an agreement will be signed between M/S Zoom Developers
and State Bank of India for the Loan services to be made available to the Village
Level Entrepreneur as a part of financial inclusion. He explained various kinds of
B2C services which are currently available at the CSCs like DTP, selling re-charge
coupon, burning CD, photo copying etc.
Further, he said at the district level a maintenance unit has already been placed for
the VLEs so that they could easily assess the repairing service without going at the
SCA main office in Imphal.
3rd Session: The topic of the session was on CSC online Monitoring tool installation
and registration. The speaker was Shri Rimjhim of M/S Zoom Developers. He
explained that the Web Based Online Monitoring System for CSC provides a
Decision Support Mechanism by monitoring the CSCs which are rolled out by SCAs
in their area to provide B2C and G2C services. He explained the tool can be used by
the VLEs after logging in for which user ID and password are provided.
4th Session: The topic of the session was on Role of District e-Governance Society
(DeGS) in implementing the National e-Governance Plan (NeGP) at district level
(w.r.t. CSC scheme). The speaker was Miss Longjam Satyabati Devi who thoroughly
explained the roles of the DeGS like to provide close ties with the State
implementing agency i.e. MSITS, to support in proving the G2C services and to

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manage, supervise and implement backend computerization of the Government
Departments at district level in implementing NeGP in the district.
5th Session: The topic of the session was on DOEACC “CCC” Course. The speaker
was Shri N. Debachandra Singh, Scientist “E” DOEACC Society Imphal who
highlighted on the mandatory CERTIFICATE COURSE ON COMPUTER
CONCEPTS (CCC) for the Village level entrepreneurs (VLEs). He explained the
duration of the course which is of 80 hrs and the process of online examination. He
further explained the DIT, Govt. of India has approved for training of 399 nos. of
CSC Operators for the state of Manipur on e-learning mode. But due to practical
problems like connectivity, the programme is being proposed to be conducted in
class room (Off line) mode in DOEACC Centre Imphal. He also explained the
benefits to the incumbent such as preparing personal/business letters, making
power point presentation etc.
6th Session: The topic of the session was on various National Scheme services
(NRHM, SSA and MGNREGA) through Common Service Centres. The speaker was
Miss Rinabai Salam, Change Management Consultant, SeMT. She explained the
offline services that can be done by the VLEs in convergence with other National
schemes projects like National Rural Health Mission (NRHM), Sarva Siksha Abhiyan
(SSA) and Mahatma Gandhi National Rural Employment Guarantee Scheme
(MNREGS). She thoroughly explained what services can be made available at the
CSC like Job Cards for NREGS, data collection, collation, data entry and
transmission of data for Sarva Siksha Abhiyan scheme and lastly not the least
Information Education Communication (IEC) of Health Camps, Tele-medicine and
AYUSH camp for National rural Health Mission. Besides all these convergence
services she also explained the respective roles of the DeGS and VLE in bringing
the services at CSC through convergence.
7th Session: Shri Ng Jeevan Singh, VLE, CSC Kanglatongbi, Imphal West shared
his success story to all the VLEs of Senapati participated in the seminar. Since the
inception of CSC he could to manage to earn a monthly income ranging from
10,000/- to 15,000/- per month despite having electricity and connectivity
problem. He said the services that are available ranges from DTP works, Xerox, CD
writing, E-ticketing Air/Railways and life insurance policies etc. His story inspired the
VLEs of Senapati.

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Valedictory: The seminar end with the presentation of a reward of a citation and
certificate of top performer VLE to Shri Lumkhonei Haokip, CSC-S. Bolen one of the
VLEs of Senapati district as per his performance by the ADC Senapati.
Shri Haokip profoundly accepted the reward and expressed his happiness in getting
such kind of recognition from the Government of his effort in providing services to the
people at his CSC located in the remote village of a hill district.
Also the ADC, Senapati expressed his sincere thanks to all the Officials of district and
State and VLEs who had fully co-operated in making the seminar a successful one.
Future course of Action:
1) The need to organize a one day orientation workshop on National e-Governance
plan (NeGP) for all the DeGS members for the smooth implementation of the projects at
district level.
2) Formation of team of resource faculty in the State Level comprising of DIT,
MSITS and SeMT in providing district level training on NeGP.
3) Similarly, a resource pool to be set up in the district level to take up the capacity
building programmes for other Govt. Officials and VLEs.
4) The Deputy Commissioner/ Chairman DeGS, Senapati recommended to provide
the details of the Medical Officers placed in the Health Centres to the CSC operators so
that services under NRHM can be made available at the CSCs.
5) SCA ensure adequate backend support to the VLE
Set up a call centre so as to help quick redressed of queries by the VLEs
Engage a dedicated team, which will coordinate the activities with the
VLEs
6) SCA ensure that each and every kiosk is involved in the sales process.
7) SCA shall monitor the VLE time to time and provide adequate support for smooth
functioning of the CSC’ and evaluated on the performance of the VLEs under it.

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Photo Gallery:
DC SENAPATI WELCOMING THE PARTICIPANTS STATE OFFICIALS ATTENDING THE SEMINAR
BRIEFING ON OVERVIEW OF CSC BRIEFING ON VLE ROLE
VIEW OF PARICIPANTS BRIEFING ON DOEACC (CCC) COURSE

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VLEs
BRIEFING ON ROLE OF DeGS
M/S ZOOM DEVELOPERS REPRESENTATIVES PRESENTING REWARD TO VLE
GROUP PHOTOGRAPH