ALPMA Technology Workshop with Craig Rispin, Business Futurist & Innovation Expert

1. Leveraging technology
for profitability and innovation®
t Is your firm struggling to keep up with the plethora of
technology available for the legal market?
t Do you need to develop a technology strategy for your
firm – but are not sure where to start?
t Are you concerned about how to manage the risks associated
technology and reap the promised rewards?
This workshop, proudly sponsored by Telstra, is designed to help
law firm managers and leaders without a strong IT/technology
background but who want to improve the way their firm
leverages technology for competitive advantage.
At this workshop you will:
t Understand the benefits (and risks) associated with a range
of technologies (from collaboration tools, mobility, discovery,
cloud, to workflow automation, document management, and
CRM systems) for law firms.
t Learn how your firm can leverage technology to automate,
optimise and outsource everyday legal and business
processes, improving your operational efficiency and
profitability.
Wednesday 27 August 2014
12.30 - 5.00 pm
Led by Craig Rispin
futurist & innovation expert
CEO of Future Trends Group
REGISTER NOW
Technology Workshop Partner

2. Craig Rispin CSP
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4. “Craig we’ve seen more
change in the last 3 years
than in the last 30.”

5. What We Will Cover Today:
The Elephant in the Room - Security Scare
Why Not Reboot Your Legal Office?
Collaboration Tools
Mobility
Discovery
Cloud Computing
Document Management
Workflow Automation
CRM Systems

6. Technology Changes
Exponentially
People Think Linearl y

7. Mobile First
Cloud First
World

11. Today I run my
business from my
phone, I could
never have
imagined that a
few years ago.
~ Marc Benioff - CEO of Salesforce.com

16. How Big is Mobile Today?
7B People in the World
6.8B Mobile Subscribers
1.5B 3G/LTE Subscribers

17. 1.8 Billion Mobiles
Sold in 2013
Source: Gartner (February 2014)

18. 97%
Phones per 100 Citizens

19. But First...

20. This Session is Gamified

21. Gamification in the Oxford Dictionary:
The application of typical elements of
game playing (e.g. point scoring,
competition with others, rules of play)
to other areas of activity...

22. Organise Yourself
Into Teams

23. Give Your Team a Name

24. You Will Earn Points Thru:
Enthusiasm, Helpfulness
Collaboration Tasks

25. The Winning Team Receives:

26. Round One!

27. Let’s Address the Elephant
in the Room

28. Incredible
Opportunities Abound
in Cloud Computing

29. But Fear Is Crippling
Business Leaders

30. From Making Good
Business Decisions

31. From Being Competitive
and Retaining Staff

32. They Fear Modern
Technology Tools
Aren’t Secure

33. Meanwhile,
They Are Being
Hacked Everyday

34. Because They Are Using
Outdated Technology

35. And Demonstrate
Poor Security Measures

36. Can The Cloud Really Be
More Secure Than Your
In-House Systems?

37. Do You Know Who
RSA Security Is?

48. Cyber Security - It’s a Crime!

49. Cyber Security: It’s a Crime!
We Don’t Use Long Strong Passwords
We Use the Same Password at Multiple Places
We Don’t Use Multi-Factor Authentication
We Don’t Use Https Everywhere We Can on the ‘Net
We Use Free WiFi at Public Places Without a VPN
We Don’t Encrypt Our Sensitive Documents
We Don’t Keep Our Security Software Updated
We Don’t Audit Our IT Risk Monitor Constantly
We Don’t Use Devices We Can Wipe Remotely Instantly
We Still Have Paper in Our Practice That Isn’t Secured
We’re Sitting Ducks, But We Refuse to Innovate!

50. Batten Down the Hatches!

51. Use Long Strong
Passwords

56. Multi-Factor
Authentication
(aka 2-Step)

63. Use HTTPS: Everywhere
(that you can…)

66. Use a VPN
(Virtual Private Network)

69. Don’t Use ‘Free Wi-Fi”
I'd avoid any unsecured wi-fi at airports, convention
centers, or other busy public areas.
This summer I had one of my email accounts jacked and
my entire contact list flooded with spam shortly after
connecting to an unsecured network at a convention
center.
I had assumed that is was just one of the vendors being
sloppy, but someone had put out an active phishing
hotspot.
Lucky it was only my email, and my phone alerted me to
the issue within a few minutes of it happening so I could
regain control.
Lifehacker User - THE RULES LAWYER

71. Encrypt Sensitive
Documents

77. These are Your First
Steps to Security

78. Not Your Last...

80. Your Tasks:
1. Download LastPass.com - Install on Your PC (Free)
2. Save at Least 5 of Your Websites in Your Vault
Using Long, Strong Passwords Using the Generator
3. Install Google Authenticator on Your Mobile
4. Setup Multifactor Option in LastPass Settings
5. Install Https Everywhere in Your PC/Mac Browsers

81. Tasks:
25 Points Each

85. Round Two!

86. Technology of Today

87. Modern Businesses
Have a Massive Advantage

88. Cloud-Based
Mobile-Optimised
Effortlessly-Automated
Incredibly-Inexpensive
Productivity Platforms

89. What Would You Do
If You Were
Starting Over Today?

90. What Would Someone
Do If They Wanted to
Compete With You?

91. Would You Buy Servers?
Have an Office?
Need Fixed Phone Lines?

95. Eric’s Crazy
6 Minute Talk

96. Pick 3 Points
Discuss

98. Technology Strategy
Starts Here

99. Make a List of
Requirements

100. Must Haves
Like to Haves
Maybe Someday

101. Your New Email,
Calendar, Documents
Platform

104. Office 365 is
Hybrid Local Cloud

108. Microsoft Office for iPad

110. Office 365 Packages

122. So?

123. Google Apps Marketplace

125. Clio

132. Cloud Document
Managment

142. Mobile/Cloud
eDiscovery

147. Mobile/Cloud
Depositions

150. CRM

154. Cloud Legal Apps

161. Setting Your
Technology Strategy

162. What are the top 3 biggest technology issues or annoyances within
your firm? (choose your top three choices)
2013 responses trending data
17%!
15%!
14%!
16%!
13%!
13%!
16%!
14%!
12%!
14%!
16%!
9%!
8%!
8%!
36%!
34%!
37%!
35%!
12%!
24%!
25%!
23%!
22%!
9%!
29%!
31%!
11%!
30%!
57%!
11%!
7%!
25%!
11%!
24%!
10%!
29%!
9%!
25%!
31%!
50%!
11%!
20%!
28%!
35%!
41%!
8%!
13%!
20%!
28%!
33%!
Email management!
Change: Managing expectations (users and
management)!
Change: Users' acceptance to change!
Security/Risk management!
Change: Keeping up with new versions of software!
Costs: The general high cost of technology!
Workload/Managing project loads!
Consumerization (e.g., Consumerization (e.g.,
Consumerization bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee arrangements!
Spyware/Malware/Viruses!
34%!
33%!
28%!
17%!
14%!
13%!
13%!
13%!
12%!
9%!
8%!
20%!
36%!
Email management!
Change: Managing expectations (users and
management)!
Change: Users' acceptance to change!
Security/Risk management!
Change: Keeping up with new versions of
software!
Costs: The general high cost of technology!
Workload/Managing project loads!
Consumerization (e.bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee
arrangements!
Spyware/Malware/Viruses!

163. Consumerization (e.g., Consumerization (e.g.,
Consumerization (e.bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee
Spyware/Malware/Viruses!
E-Discovery!
Vendor competency!
Staffing-Related: IT staffing issues!
Mobile device (smartphone) maintenance!
Other!
Print drivers and/or print-related issues!
Roaming profiles in Microsoft Windows!
click here for
results by firm size
13%!
12%!
9%!
8%!
16%!
14%!
8%!
11%!
11%!
16%!
ILTA’s 2013 Technology Survey
Analysis and Results
8%!
8%!
9%!
7%!
7%!
5%!
5%!
4%!
4%!
4%!
9%!
8%!
4%!
4%!
3%!
5%!
4%!
9%!
17%!
4%!
12%!
35%!
12%!
22%!
3%!
6%!
1%!
17%!
4%!
14%!
7%!
25%!
11%!
24%!
3%!
8%!
14%!
3%!
8%!
13%!
Consumerization bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee arrangements!
Spyware/Malware/Viruses!
E-Discovery!
Vendor competency!
Staffing-Related: IT staffing issues!
Mobile device (smartphone) maintenance!
Other!
Spam!
Costs: Cost of hosting client data (e.g., litigation cases)!
Print drivers and/or print-related issues!
Roaming profiles in Microsoft Windows!
0%! 25%! 50%! 75%! 2013!
2012!
2011!
13%!
13%!
13%!
12%!
9%!
8%!
8%!
8%!
7%!
5%!
5%!
4%!
4%!
3%!
3%! 2010!
0%! 25%! 50%! 75%! 100%!
Costs: Cost of hosting client data (e.g., litigation
cases)!
Spam!
arrangements!
2013!
Costs: Costs of hosting client data
(e.g., litigation cases)
Costs: Costs of hosting client data
(e.g., litigation cases)

164. Business Strategy
Open Innovation

167. What’s our
Winning Aspiration?
Where will we play?
How will we win?
What capabilities
must we have?
What management
system are required?

168. Open Innovation

169. A.G. Lafley on Open Innovation

170. Up
10 Types of Innovation
Business
Model
Networks
Alliances
Human
Capital
Core
Processes
Channel
Management
Service
Offering
Product
Systems
Product
Performance
Brand
Promise
Customer
Experience

171. Networks Alliances

172. You Must Think Like
an Innovator

173. You Must Be Open
to New Ideas and
New Opportunities

174. You Must Share
Innovative Ideas
Collaborate on Projects

175. Up
10 Types of Innovation
Business
Model
Networks
Alliances
Human
Capital
Core
Processes
Channel
Management
Service
Offering
Product
Systems
Product
Performance
Brand
Promise
Customer
Experience

176. Why?
Because in a Time of
Massive Change,
Doing Nothing is Risk

177. Financial - Customer - Process Strategy Map
Financial
Perspective
What are our most important financial
outcomes?
Customer
Perspective
How should we appear to customers?
Process
Perspective
At what do we need to excel to
fulfill customer expectations?
Learning Growth
Perspective
How will we sustain our ability to
improve?