CROA Conference Handbook

Conference Handbook.QXD 8/10/10 11:59 Page 1

The Annual
CROA Conference 2010

Let’s get social
Advocacy, Rights and Participation with a digital edge
October 13th - 14th - Manchester Thistle Hotel

Conference Handbook


Contents
Page

Welcome .......................................................................................... 4

Programme Day 1 ............................................................................ 5

Programme Day 2 ............................................................................ 6

Make It Social .................................................................................... 7

CROA Members Online .................................................................... 7

The Digital Zone .............................................................................. 8

Capturing the Buzz with Social Reporting .......................................... 9

Twitter: How to Tweet It and Track It .............................................. 10

Open Space Session ........................................................................ 11

Biographies: Presenters .............................................................. 13-16

Biographies: Facilitators .............................................................. 17-19

Please note that sometimes, due to forces beyond our control, we may have to make late changes to
the programme. If this happens, please don’t be mad, just enjoy the unexpected.

3


Welcome
Welcome to this year’s CROA Conference. We’re really glad you could make it.
Now that you’re here, let’s get social.
For the last two months the CROA team has been working hard to create an event that’s going to be a little bit
different. Hopefully you’ve arrived ready to try out a few new things because we’ll be giving you a lot of choice over
how you interact with the conference happenings. We encourage you to dive in, get your hands dirty, speak out and
have an experience. Then, when the conference is done, we hope you’ll go away feeling more connected, more a
part of CROA and with some exciting ideas and inspiration for your working practice.

Here’s how you can get involved:
• Sit and absorb what’s happening
• Use twitter and mark your tweets with #croa – they will then appear in real time on our tweet feed in the main
room. For more help with using twitter see page 10.
• Visit the Digital Zone and ask for something to do
• Offer yourself for interviewing by a social reporter
• Join CROA Members Online (at the digizone or on your own laptop) where you can:
• Watch exclusive speaker interviews
• Replay the action
• Comment in the forum
• Start your own conference blog
• Post photos of the event

• Offer a workshop during the open space session
• Ask to borrow a laptop for a session to track what’s happening on twitter/CROA Members Online
• Tweet a little or a lot using your phone or laptop
• Ask a social reporter to be shown how to live blog
• Visit the conference newsdesk in the digizone and tell them your views/news!

Of course, we’ve also got a jam packed programme of the usual speakers and workshops. Some of them have an
underlying digital participation theme but in the main we’re trying to offer you topics covering the following:
• Rights
• Advocacy
• Participation
• Communication
• The value of what we do
• The new government

As the conference progresses, we’d love to be hearing your views on all of the above and anything else you want to
talk about. Just get chatting and tweeting!

Notice of Change of Etiquette:
It’s fine to be texting (one way of tweeting) or using a laptop during speeches and presentations.

4


The Annual
Let’s get social

Live polls, CROA online sign up, Social media support
Happening all day: Social reporting, Newsdesk, Live
blogs, Tech corner, Marketplace, Twitter networking,

Day 1: October 13th
9.00 Registration

9.30 Welcome/Chair’s Intro – Debi Morgan, Barnardo’s
Tim Davies – Capturing the Conference Buzz
9.45 immediately followed by
Bill Badham – RightSpace: What’s changed in 13 years of participation?
10.20 Sean O’Neill - Wales: benevolent land of advocacy and children’s rights

10.40 Martin Coyle – Advocacy under the new Government
11.00 Refreshment Break

Workshops
1. Martin Goodwin - Enabling Choice and Decision Making when
working with children & young people with profound disabilities
11.20 2. Helen Johnson - Best practice in working with children and young
people in the Asylum System
3. Dr. Mike Lindsay - Advocacy and Complaints
4. Steve Percival - Rapport: The ‘X’ factor

12.40 Lunch
13.40 Steve Percival – The Power of Making a Complaint

Yvonne Anderson – Puzzledout.com: The New CAMHS Online
14.00
Participation Tool

14.20 Dr. Roger Morgan – Children on Rights & Responsibilities: the findings
15.05 Open Space Session - a dynamic, participant-led, multi-workshop event

16.45 - AGM – share a glass of wine, toast CROA and nominate your
17.45 management committe.
19.00 Dinner

20.30
Pop Quiz, Vinyl Spinning CROs + bar
‘til late

5


The Annual
Let’s get social

Live polls, CROA online sign up, Social media support
Happening all day: Social reporting, Newsdesk, Live
blogs, Tech corner, Marketplace, Twitter networking,

Day 2: October 14th
9.00 Registration
9.30 Debi Morgan/Tim Davies: Reports from Day 1
Jane Bostock - The VIK: campaigning for emotional wellbeing for all
10.00
young people
Tim Loughton ‘Proposed government policy, initiatives support for looked
10.30 after young people and care leavers’ including Q&A Session with members
of Manchester CICC

Workshops
1. Jane Menday - Working with Young Trainers
2. Dr. Jane Dalrymple & Dr. Jane Boylan - Advocacy as an exciting,
11.15 radical and constantly developing way of working
3. Martin Coyle - Demonstrating the value of advocacy to commissioners
4. Triangle - 3 Way Street: managing communication with young people
when another adult is present

12.20 Lunch
13.20 ARTiculation Buddies – ‘My Generation’ (live performance)

Kieron Kirkland - Infocow: rights, entitlements and where
13.35
to find them online

13.55 Carolyne Willow - Children’s Rights Tour 2010
The Buzz, Captured…
• Key Messages Video Report by Tim Davies
14.45
• Open Space workshops on emerging key themes
• Closing: Social media, saving ££’s and staying strong

Leave inspired.
16.00 Replay the action at CROA Members Online.
Feel inspired again.

6


The focus at this year’s CROA
Conference: Make it Social
Here in Manchester we’re particularly interested in:
• Sharing the conference - with those who couldn’t make it here.
We’ll be gathering interviews with speakers, photos, slides and vox-pop interviews, and writing up key learning so
that people connecting to the conference this week, and in future weeks, via the Internet can access learning from
both the formal workshops, and from the conversations over coffee around the event.
We?ll also explore some live-blogging tools to offer those not at the event the ability to connect live to some
sessions.

• Building a network - creating an online space for communication and collaboration between CROA members
and friends. We’ll be using a formal network platform (see below), but also supporting the development of informal
networks using tools like Twitter.

CROA Members Online
Open 24/7
An online space for CROA Members to share, chat, get informed and track all CROA events and happenings.
This site will be populated with material from the conference as it progresses. We encourage you to join up at the
Digizone and interact with it throughout the conference.

7


The Digital Zone
Open daily 9 ‘til late
The home of the conference newsdesk and the working hub of our social reporting team. This area is open to all
delegates to drop in, have a browse and meet Tim, Scott and the rest of the team. The laptops are internet enabled
and free to borrow for a session, or even to use just to check your email.

• The Conference Newsdesk. Come here to find out and to share what’s happening both on and under the
surface of the conference.

• Live blogging – real-time blog and comment from conference reporters on what’s happening right now

• Speaker interviews – post-match interviews with speakers and key workshop facilitators. Find out what happened
in the bits you missed!

• A new CROA networking site. We’re trying Ning out to see if it meets your needs. Sign up to CROA Members
Online at www.croamembersforum.ning.com before or during the event and let us know what you think!

• Twitter network – help with using twitter and joining the conference twitter network. Share your thoughts and
views with other delegates live (and on your phone).

• Social Media Surgery – troubleshooting assistance to help you address and overcome some of the challenges of
using social media in your work with young people.

• Live polls – gathering your opinions together at the end of the conference

8


Capturing the Buzz
with Social Reporting:
Ongoing and open to All
What is social reporting? Social Reporting &
Social reporting (sometimes called digital reporting) uses digital
media to capture conversations, information, and different voices
from a community or from an event.
Youth Engagement
We are using Social Reporting
Social reporting might involve:
as a way to share the CROA
• Writing blog posts or live blogging from a meeting, event, or a
discussion; Conference, but it can be a
powerful way to engage children
• Sharing short updates on Twitter; and young people in creating
change. It can be part of:
• Carrying out short video interviews or audio interviews around a local
community;
• Researching an issue –
• Finding the slides and presentations from a workshop and posting
them online; interviewing people and gathering
media to find out facts and opinion
• Taking photos of an event, or sharing photos of flip-charts and notes on a particular issue.
from discussions.

There are many different styles of social reporting, and you will need to • Exploring ideas - discussing the
find which style works best for you. However, it?s important to media recorded during research
remember that social reporting is not about creating a formal report.
and using the editing process as an
Instead, it can be about:
opportunity to reflect on what it
• Bridging the gap between people who are at an event/on the ground means.
in a community, and those who are not, but who can still engage via
the Internet.
• Campaigning for change –
• Sharing insights, ideas, and important conversations from an event or making sure decision makers can
community. hear the authentic voice of children
and young people, and the people
• Helping people in a community, or at an event, to share their own
views, in their own words, on what has been going on. who support them.

• Providing your own reflections on particular themes of conversation
you have found interesting.
Capture Put it
Whichever media tools you use, and whatever your social reporting Share it
Media Online
style, the process generally involves three key stages:

9


Twitter: Track it
and Tweet It
Open 24/ 7
Assistance available from Tim, Scott, Joe and the social reporting team
Assistance available from Tim, Scott, Joe and the social reporting team
Twitter is a great tool for interacting with the conference.

You can use Twitter to:
• Share short updates from workshops and meetings (Twitter limits messages to 140 characters).
• Share links to media and reports you have just uploaded to the Internet.
• Keep track of conversations that other people are having about the meeting or workshop.

Sign up
If you do not already have one, you will need to create a Twitter account to make the best use of it.
Visit http:// www.twitter.com to sign up. Once you have signed up, let other members of the social reporting team
know your Twitter name, and find out theirs so you can ‘follow’ them.

Set up
The simplest way to tweet is via SMS. We’ll help you to get this set up – just ask Scott or Tim in the Digizone.

It can help to have a Twitter application on your computer or on your phone. One of the best is TweetDeck, which
is available for PC, Mac, and iPhone. TweetDeck shows messages you are following in columns, and you can set up
columns to follow particular tags. For example, set up one column to show everything on Twitter posted recently
with the tag ‘#croa’ included in it.

Twitter applications will also help shorten long web addresses, which otherwise wouldn?t fit into a message on their
own - and many help you upload video clips or photos and attach those to your tweets. You can manually shorten
addresses if you are not using an application by going to http://tinyurl.com or http://is.gd

Whatever application you use, make sure you have a way of following all the recent messages with key tags in them
(e.g. #croa). You can do this through the Twitter website at http://search.twitter.com

Twitter tips
• Click the names of people who send interesting tweets and then ‘follow’ them to get all their updates (you can
always unfollow people later).

• To reply to someone include ‘@theirname’ at the start of your message.

• To share a message wider you can ‘Retweet’ it. Copy the message and include “RT @authorsname” at the start
before sending it.

10


Open Space Session
Oct 13th 3:00 - 4.45 pm
If you’ve not taken part in an open space session before then here’s a little background info…

An Open Space session is a participant led event in which people discuss issues of heartfelt concern, share ideas,
pool their knowledge, reach agreement or come to conclusions on the best way forward.
Participation in an Open Space session is voluntary whenever possible.

What are the minimum and maximum The size of the group is limited only by capacity of venue.
numbers of participants? The lower limit is around 12 people. One of the largest Open Space
meetings to date had 1000 participants.
When was Open Space invented, and by It was developed in 1985 by Harrison Owen, an American
whom? organisational consultant, for the Third International Symposium on
Organisation Transformation.
What theories is it based on? Open Space isn’t really based on any theories. Harrison Owen was
inspired by the workings of tribal communities in Africa, and informed
by Native American traditions and the field of myth and ritual.
What do participants need in order to They need two things: passion and responsibility. Self management is a
make the most of an Open Space meeting? key feature of the Open Space approach.
What are the principles that make Open Whoever comes are the Participation is voluntary.
Space work? 1 right people
Whenever it starts is the Inspiration doesn't
2 right time recognise timetables.
Whatever happens is the only Let go of your expectations.
3 thing that could
What is The Law of Two Feet? The Law of Two Feet (also known as The Law of Mobility) states that if,
at any time, you find yourself in a situation where you are neither learning
nor contributing, it is your responsibility to use The Law of Two Feet to take
yourself to some more productive place.
How can I make sure that certain topics You can't, so either let go of your expectations or don't use Open Space. If
get discussed? you are tempted to use ‘plants’ to propose pre-arranged topics, remember
there’s no guarantee that anyone will want to discuss these topics.
Many of the participants will have no It is rarely a make-or-break issue. Session convenors will almost always rise to
experience of facilitating meetings. the challenge and do a good job, regardless of their level of facilitation
Will this be a problem? experience.
What if no one steps forward to offer In the entire history of Open Space this has never happened, and there's little
a session? likelihood of it ever occurring in the future.
What if people propose sessions that are Trust the process. People will only attend any session if they think it is a
unrelated to the theme? worthwhile use of their time.
What if someone proposes a session Most organisations have family secrets and undiscussible issues. Open Space
that's outrageous or taboo? provides a safe space for these to be brought into the open and discussed in a
mature way. If a ‘Space Invader’ should try to hijack the proceedings the
facilitator will gently intervene.

11


D.I.C.E is a community interest company (CIC).

D.I.C.E provides training and development opportunities focusing on working with
Disabled Children and Young People. We specialise in working with children and
young people who have Severe, Profound and Complex Needs including Autism.

D.I.C.E services include:
• Training
• Consultancy
• Advocacy
• pARTicipation
• Products

We fund our advocacy and participation work with disabled children and young
people by generating income through providing training, consultancy and research.

0121 2123039

www.disabilitydice.co.uk info@disabilitydice.co.uk

12


Presenters
Bill Badham
Co-Director, Practical Participation
Twitter ID: @billbadham Website: www.practicalparticipation.co.uk

I have been campaigning for 30 years for children and young people’s rights to speak out, be heard and treated with
respect and get a better deal in their communities, in prison and in local and national decisions.

At Practical Participation we work with projects and organisations to promote social justice through participation,
community building, campaigning, organisational change and the effective use of social technologies.

RightSpace: What’s changed in 13 years of participation?
RightSpace is a partnership with Investing in Children and De Montfort University to create a space of dialogue on
children and young people’s human rights and participation at a time of massive political and policy change. Some of
the key themes that we’ll explore include children and young people human rights, leadership and accountability,
young researchers, holding on and moving forward and participation and change. We’ll take in a few short video
clips along the way.

Sean O’Neill
Policy Director Children in Wales
Website: www.childreninwales.org.uk

Sean is a Policy Director for Children in Wales, having previously held a number of other posts within the same
organisation. His areas of responsibility include Advocacy, children’s rights, looked-after children and child poverty.
He is responsible for facilitating the All Wales Advocacy Providers Group and was instrumental in setting up the All
Wales Advocacy Practitioners Network. Sean has worked in a number of posts in different sectors, including as a
housing resettlement officer, an advocacy worker, a research associate and managed a Family Group Conference
project. Sean is a trustee of the UK Campaign to End Child Poverty and Funky Dragon – the Wales Children and
Young People’s Assembly.

Wales: benevolent land of advocacy and children’s rights
In 2007, the Welsh Assembly Government outlined its new vision for the development, commissioning and delivery
of advocacy services across Wales, firmly placing that vision within a framework of children’s rights.
This presentation will outline both that vision and pass comment on the progress that’s been made. Is this vision
still the right one in 2010 and how realistic is its delivery, given all the external challenges which are serving
to frustrate the pace of change.

Martin Coyle
Deputy Chief Executive, Action for Advocacy
Twitter ID: @Action4Advocacy Website: www.actionforadvocacy.org.uk

Martin has been in the advocacy sector since 2001 and joined Action for Advocacy in 2006. With a longstanding
interest in the quality and accountability of independent advocacy, Martin was responsible for developing the
Quality Performance Mark (QPM), the UK’s only advocacy specific quality mark. He has become increasingly
involved in researching outcomes focused monitoring and other means of helping the sector to demonstrate
its worth to other stakeholders.

13


Steve Percival
Senior Advocate, NYAS
Twitter ID: @stevepercival Website: www.nyas.net www.stevepercival.co.uk

Steve has been a representational advocate for over ten years, with County Durham’s Representational Advocacy
Service (RAS) for adults, and for the last five years with NYAS, offering specialist advocacy to children and young
people. He writes and delivers specialist training in advocacy, most recently to young people in west London as part
of a bespoke programme devised for Afasic, supporting children and young people with speech, language and
communication impairments. During 2008/09 Steve sat on the Department of Health's national working party for
the development of an advocacy award, and he remains a consultant for the RAS and a member of CROA.

The Power of Making a Complaint
Through anecdotes and case studies, Steve will share a tale of how speaking out and making a complaint
can make a difference.

Yvonne Anderson
Managing Director, Cernis Ltd
Twitter ID: @puzzledout Website: www.cernis.co.uk

Yvonne started Cernis in June 2008, following a career in education, health and social services. Cernis specialises
in the development and improvement of children's services, through information management, change tools,
workforce development, education and young people's participation.

Puzzledout.com: The New CAMHS Online Participation Tool
Young people are involved every step of the way in the development of puzzledout.com, an interactive website
where children and young people will play their part in changing and developing mental health and emotional well
being services. Cernis has involved around 200 young people across the country and has recently employed three
as Young Associates to work more closely on the project.

Dr. Roger Morgan
Office of the Children’s Rights Director
Website: www.rights4me.org

Roger is the Children’s Rights Director for England, with national statutory functions to ascertain and report the
views of children living away from home or receiving social care services, to advise on children’s rights and welfare,
and to identify and raise children’s rights and welfare issues he considers significant. The post is hosted by Ofsted,
having previously been hosted by the National Care Standards Commission and then the Commission for Social
Care Inspection. Roger and his team produce a continuing series of Children’s Views reports on the views and
concerns of children. These can be accessed on the children’s website www.rights4me.org, following the “Be
Heard” link. Roger is married with two children and four grandchildren.

Children on Rights & Responsibilities: the findings
Roger will present the findings of a recent consultation with children and young people living away from home on
both existing and new rights and responsibilities and an analysis of children’s identification of irreducible and
self-evident human rights.

14


Jane Bostock - National Participation Manager, YoungMinds
Lisa Baird - VIK, YoungMinds
Website: http://www.youngminds.org.uk/

Jane has worked in national voluntary sector services for a number of years, Beginning in Human Rights at the
Refugee Council on the Kosovan Human Evacuation programme, National Development at The Medical Foundation
For The Care Of Victims Of Torture. She has worked in disability inclusion and as Senior participation coordinator at
the National Children’s Bureau. She has a strong background in young people’s engagement in designing, delivering
and reviewing services and has worked for The Centre For Excellence And Outcomes (C4EO) to involve young
people’s feedback as well as delivering projects for Participation works. Jane will co present with a VIK member.

The VIK: campaigning for emotional wellbeing for all young people
“If I had been offered decent and non-judgmental help again from the start, I truly believe my symptoms would
not have progressed so much.” VIK

YoungMinds VIK is a national participation project that campaigns for better mental health for all using the voices of
Young people experiencing Mental health difficulties. We aim to empower and equip our network of young people
with confidence and resilience to make real change within the mental health services.

Our national participation team deliver training, advocate of behalf of young people and support young people’s
mental health providers to develop their use of participation in their services.

Tim Loughton
MP East Worthing & Shoreham, Parliamentary under Secretary of State for Children in Families
Website: www.timloughton.com

Tim was born in Eastbourne, Sussex in 1962. He was educated at The Priory School, Lewes; University of Warwick
and Clare College, Cambridge, where he studied classics and Mesopotamian Archaeology. He lives in Sussex with
his wife Elizabeth, son and two daughters.
He joined the Shadow Health team in 2001, taking on the role of Shadow Minister for Children in 2003 where he
remained until May 2010. As the Parliamentary under Secretary of State for Children in Families his portfolio of
responsibilities includes: Safeguarding and Social Work, Children in Care, Youth, Vetting & Barring, CAFCASS
& Family Law, and the Children’s workforce

Proposed government policy, initiatives and support for looked after young people
and care leavers
Tim’s presentation will be followed by a Question and Answer session with members of Manchester's Care 2
Change Council (CICC).

Manchester Care 2 Change Council (CICC)
Members of the conference’s local Children in Care Council will be running a question and answer session with MP
Tim Loughton. They have spent time researching Tim and reading some of his recent speeches. Their questions will
cover spending cuts, MP’s listening to young people, bureaucracy and rules affecting looked after children, and
privatisation of care homes.

15


ARTiculation buddies
Action for Children
Website: www.actionforchildren.org.uk

ARTiculation is one of Action for Children’s leading arts programmes. It centres around two annual residential Youth
Arts Weekends which are attended by Action for Children young people aged 16-25yrs. ARTiculation gives young
people the opportunity to have their voices heard on issues that are important to them through a range of creative
and accessible arts based workshops, including: dance, drama, visual arts, lyric and rap and drumming. Following the
Youth Arts Weekend, young people have the opportunity to sign-up as 'ARTiculation Buddies'; this means they meet
a number of times throughout the year to help devise a piece of drama that they then perform to decision makers at
conferences and events. The Buddies then return to the following Youth Arts Weekend as peer mentors.

‘My Generation’
The performance is a 15 minute ensemble piece and draws on the ideas and experiences of these young people
and over 100 others who attended the Youth Arts Weekends and explored this theme.

Kieron Kirkland
Researcher, Futurelab
Website: www.futurelab.org.uk

Kieron Kirkland’s current work as a learning researcher for Futurelab includes leading the Greater Expectations
project, which is exploring how digital technology can support young people to engage with their rights and
entitlements, and researching the uses of digital games for learning. He has also published work on overcoming
barriers to educational innovation and the use of emerging technologies for learning.

Before joining Futurelab he developed and delivered theatre based education programmes as Practitioner-in-
Residence for Shakespeare's Globe, ran cognitive behavioural programmes for adult and young adult offenders with
the Probation Service.

Infocow: rights, entitlements and where to find them online
Kieron will outline the findings of the Greater Expectations project, which explored ways digital tools can be used to
support young people to become more aware of their rights and entitlements. The project resulted in the
development of the Infocow site, a web resource designed to practically engage young people with the networks
and tools that can help them to realise their rights.

Carolyne Willow
National Co-ordinator, Children's Rights Alliance for England
Website: www.crae.org.uk

Carolyne has been a children’s rights advocate for over 25 years and became CRAE’s national co-ordinator in 2000.
She started her career as a child protection social worker where she helped children establish the Nottinghamshire
branch of NAYPIC (National Association of Young People in Care). She then became a children’s rights officer for
looked after children and young people, and was Chair of CROA for several years.

Carolyne has written and edited a wide range of children's rights publications. She has two children, aged 11 and 7.

Children's Rights Tour 2010
Carolyne will summarise key developments in law and policy over the past 12 months which are relevant to the
work of children's rights officers and advocates. This will include the Children's Commissioner Review and the
forthcoming Freedom Bill. She will highlight the opportunities she sees ahead for strengthening children and young
people's rights, as well as the threats.

16


Facilitators
Tim Davies
Co-Director, Practical Participation
Twitter ID: @timdavies Website: www.practicalparticipation.co.uk

Conference Social Reporting and Open Space Facilitator

Tim Davies has been exploring the intersection of youth engagement, social justice and social technologies for the
last 10 years. Between 2003 and 2006 Tim was a part time trainer and consultant with the NYA, and in 2005
established Practical Participation as an independent limited company supporting youth participation through the
effective use of technology.

Tim graduated from Oxford University in 2006 with a BA in Politics, Philosophy and Economics, and, after a short
time in which he was juggling work with The NYA, Practical Participation and as the marketing manager of a Fairtrade
shop, Tim developed Practical Participation into a full time enterprise. Since then, Tim has been the lead researcher
on the Youth Work & Social Networking Project, leading to the development of internationally recognised work on
youth engagement and social media; and has been actively exploring a wide range of innovative participation and
technology projects.

Martin Goodwin
Director, DICE – Disability Inclusion Community Education (CIC)
Website: www.disabilitydice.co.uk

Martin Goodwin is an experienced practitioner who has 16 years experience in working with children and young
people in a range of capacities including management and direct delivery. He is a Certified Trainer (CIPD) who is
qualified with a BA Hons in Learning Disability Studies and is currently completing an MA in Youth and Community
Development

D.I.C.E is a community interest company that provides training and development opportunities focusing on working
with Disabled Children and Young People. We specialise in working with children and young people who have
Severe, Profound and Complex Needs including Autism.

Choice & Decision Making
This workshop will support you to develop your awareness in barriers to choice making, the legislative context for
choice making and practical tips and suggestions for enabling choice with all children especially with severe, profound
and complex disabilities. Be prepared to take part in discussion and practical activities.

Steve Percival – see Presenter Listings
Rapport: The ‘X’ factor
In just over an hour, we’ll take a roller-coaster ride through the foundations and dynamics of rapport, a ‘relationship
defined by harmony, accord and affinity’. Using discussion and exploring the techniques used to establish rapport in
the advocacy relationship, we’ll look at the ways it already informs our practice and shapes our ability to effectively
represent others, whilst also exploring its fundamental role in communication: the interaction of energy
between people.

17


Dr. Jane Dalrymple - Senior Lecturer University of the West of England
Dr. Jane Boylan - Senior Lecturer Keele University
Jane Dalrymple is co-author of Understanding Advocacy for Children and Young People. She has been the director
of a national advocacy service and is involved in teaching and assessing the national advocacy qualification. She has
also co-edited Developing Advocacy for Children and Young People.

Jane Boylan is co-author of Understanding Advocacy for Children and Young People. Her research interests include
advocacy, looked after children and children’s rights. She has published widely on the subject o advocacy in relation
to children and young people.

Advocacy as an exciting, radical and constantly developing way of working
This workshop will consider advocacy as an exciting, radical and constantly developing way of working. Participants
will be invited to engage in thinking about the way in which advocacy has developed over the last twenty years and
the specific impact of e-advocacy more recently. It will also explore whether legislating for advocacy is a positive or
challenging development and encourage participants to think about looking to the future as activists in the new world
of a coalition government.

Adam Walker
Young Trainer, Triangle
Website: www.triangle.org.uk

Adam trains and consults for Triangle and also looks after the Triangle websites. Adam was a founder member of
Triangle's senior consultative group (of deaf and disabled young people) and now shares the leadership of the group.
Adam trains on communication, consultation, advocacy and safeguarding across the UK. Adam has taken part in two
training films (Two Way Street and the Child’s World) and also acted in an advisory capacity for several others
including All Join In and Three Way Street. Adam worked on the How it Is image vocabulary for children and has
advised on several consultations about children with complex health needs. He also has experience with advocating
on children and young people’s behalf.

3 Way Street: managing communication with young people when another adult is present
This workshop will give you an idea of how to carry out three way street communication. Communicating with
children is often a three way event between you, the child and an accompanying adult. Managing these interactions
is an essential skill for everyone working with children.
Failure to communicate effectively with children can have serious and sometimes devastating consequences. Yet
children are often at the margins of communication, for example in doctor-parent-child consultations the child’s
contribution averages less than 10%.

Martin Coyle – see Presenter Listings
Demonstrating the Value of Advocacy
There has never been a greater need to demonstrate why advocacy is worth funding well. This workshop will
explore the language of quality, the need for relevant monitoring systems and the ways in which advocacy can show
its value to commissioners. It will also challenge participants to consider how they demonstrate the effectiveness of
their own organisations.

18


Helen Johnson
Operations Manager, Children's Panel, Refugee Council
www.refugeecouncil.org.uk

Helen has previously worked as a social worker and as a teacher, and has more than 10 years experience of
working with separated children in the asylum process.

Working with children and young people in the asylum system: the policy, the process and the
practice, and how to support young people going through the process. This workshop will include
discussion around the practice implications of latest government changes to asylum and immigration policy.

Dr. Mike Lindsay
Adviser to the Children’s Rights Director for England
Website: www.rights4me.org

The country’s first Children Rights Officer and a founder member of CROA, Mike has been advising Dr Roger
Morgan and his team since 2002. He’s also been an adviser to government and has written and spoken extensively
on children’s rights both at home and abroad. Throughout the whole of 2009, Mike was seconded the role National
Coordinator of the Children’s Rights Alliance for England.

Mike has also been the manager of a children’s home; a senior lecturer in Social Work; senior adviser at First Key
(formerly the National Leaving Care Advisory Service), where he led on the government-backed setting up of ‘A
National Voice’; and, was the country’s first children’s rights officer. Mike is also qualified teacher and social worker;
who also holds a post-graduate qualification in child welfare law and a doctorate in applied social linguistics.

Advocacy and Complaints
Mike will guide participants through some of the current findings and practice around complaints before facilitating a
discussion around the dynamics of complaints and prevalent issues for attendees.

Jane Menday - Training Coordinator, CROA
Gemma Eadsforth - Young Trainer, CROA
Website: www.croa.org.uk

Jane has been working in the sector since 1990 and for CROA since 2008. She has been an advocacy, IV and
participation manager, run a residential unit, and has a particular passion for improving the lives of young people
through training professionals. She is also a mum of one teenage snowboarder champion, currently 5th in the UK all
women class.

Gemma has been delivering training for CROA for four years.

Working with Young Trainers
Jane and Gemma will share some of the opportunities and challenges of recruiting, training and supporting young
people to deliver high quality training courses.

19


Leave inspired.

Replay the action at CROA Members Online.

Feel inspired again.

How to stay in touch:

CROA Members Online: www.croamembersforum.ning.com

CROA: www.croa.org.uk

Twitter: www.twitter.com/croaconference

T: 01773 820 100

E: Info@croa.org.uk

CROA improves access to and promotes the human rights of Children & Young People in
need. We do this through campaigning, training & policy support for Children's Rights Officers
and Advocates.

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