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Semelhante a Introduction to the Field of Organizational Behavior Chapter 1 (20)
Introduction to the Field of Organizational Behavior Chapter 1
- 2. Organizational
BEHAVIOR
MCSHANE VON GLINOW
2 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Cisco Systems and Organizational Behavior
Cisco Systems has
leveraged the power of
organizational behavior
to becoming one of the
world’s leading high
technology companies.
Courtesy of Cisco Systems
- 3. Organizational
BEHAVIOR
MCSHANE VON GLINOW
3 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
What are Organizations?
Groups of people who work interdependently
toward some purpose
–Structured patterns of interaction
–Coordinated tasks
–Work toward some purpose
- 4. Organizational
BEHAVIOR
MCSHANE VON GLINOW
4 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Why Study Organizational Behavior
OrganizationalOrganizational
BehaviorBehavior
ResearchResearch
UnderstandUnderstand
organizationalorganizational
eventsevents
PredictPredict
organizationalorganizational
eventsevents
InfluenceInfluence
organizationalorganizational
eventsevents
- 5. Organizational
BEHAVIOR
MCSHANE VON GLINOW
5 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Emerging Trends in OB
• Globalization
• Changing work force
• Emerging employment relationships
• Information technology and OB
• Teams and more teams
• Business Ethics
- 6. Organizational
BEHAVIOR
MCSHANE VON GLINOW
6 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
OrganizationalOrganizational
BehaviorBehavior
AnchorAnchor
MultidisciplinaryMultidisciplinary
anchoranchor
ScientificScientific
methodmethod
anchoranchor
ContingencyContingency
anchoranchor
Open systemsOpen systems
anchoranchor
Multiple levelsMultiple levels
of analysisof analysis
anchoranchor
Organizational Behavior Anchors
- 7. Organizational
BEHAVIOR
MCSHANE VON GLINOW
7 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
FeedbackFeedback FeedbackFeedback
OutputsOutputsInputsInputs
SubsystemSubsystemSubsystemSubsystem
SubsystemSubsystem SubsystemSubsystem
OrganizationOrganization
Systems Anchor of OB
- 8. Organizational
BEHAVIOR
MCSHANE VON GLINOW
8 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Intellectual Capital
• Human capital
– Knowledge that employees possess
• Structural capital
– Knowledge embedded in systems and structures
• Customer capital
– Value derived from satisfied customers, reliable
suppliers, and others
- 9. Organizational
BEHAVIOR
MCSHANE VON GLINOW
9 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Knowledge Management Defined
Any structured activity that improves
an organization’s capacity to acquire,
share, and utilize knowledge for its
survival and success
- 10. Organizational
BEHAVIOR
MCSHANE VON GLINOW
10 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
• Sense making
• Knowledge
awareness
• Empowerment
• Training
• Communication
• Rewards
• Individual
learning
• Environmental
scanning
• Grafting
• Experimentation
KnowledgeKnowledge
acquisitionacquisition
KnowledgeKnowledge
sharingsharing
KnowledgeKnowledge
disseminationdissemination
Elements of Knowledge Management
- 11. Organizational
BEHAVIOR
MCSHANE VON GLINOW
11 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Courtesy of Hewlett-Packard
Knowledge Mapping at Hewlett-Packard
Hewlett-Packard relies on
knowledge mapping so that
employees can quickly
identify what knowledge is
needed and where it is
located. Knowledge maps
guide employees to what
knowledge is important and
where it can be found.
- 12. Organizational
BEHAVIOR
MCSHANE VON GLINOW
12 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill
Organizational Memory Defined
• The storage and preservation of
intellectual capital
• Includes both employee knowledge and
embedded knowledge (structural
capital)