Crescent IT Solutions is established with the motto of providing interactive learning of essential IT related business courses viz., SAP,SAS, Data warehousing, QA, .Net, Java etc to anyone, at any time and at any place and provides an easy, convenient and effective solution.

1. Crescent IT Solutions
Visit : http://www.crescentits.com
Call Us: (01) 713-589-5479/2879, 704-248-2649

2. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Solution Overview(Introduction)
 Getting to know mySAP CRM
 mySAP CRM - The complete solution
 CRM architecture & Component integration
 Key capabilities of mySAP CRM
 Channels of interaction
 Careers @ mySAP CRM 2007
Visit : http://www.crescentits.com

3. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
 Overview of CRM Server Technology
 Account Management (Business Partner master)
 Product master
 Organization management
 Territory management
 Transactions processing
 Items Categories
 Activity management
 Partner processing
 Status Profile
 Actions
 Pricing fundamentals (ECC 6.0)
 Condition technique and pricing procedure determination (ECC 6.0)
Visit : http://www.crescentits.com

4. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
CRM 7.0 Web UI Configuration
 Interface Overview
 IC Business Role
 Navigation bar Profile
 Logical Links
 Layout Profile
 Technical Profile
 Component Workbench
Visit : http://www.crescentits.com

5. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Marketing
 Introduction
 Marketing planning & Campaign management
 Marketing Calendar
 Marketing Analytics
 Segmentation of business partners
 Segment builder tool
 Personalized mail forms
 External list management
 Product Proposal
 Lead Management
Visit : http://www.crescentits.com

6. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Sales
 The Sales cycle
 Opportunity Management
 Copying control
 Process in Quotation and Order Management
 Quotation Management
 Order Management
 Special Functions in Quotation and Order Management
 Visit Planning
 Contract Management
 Status Management
 Transactions processing
 Partner processing
Visit : http://www.crescentits.com

7. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Service
 Overview of CRM Service
 Installed Base Management and Individual Objects
 Service Agreements and Service Contracts
 Service Plans
 Service Order Management
 Product Service Letters
 Complaints and Returns Management
 Warranty
 Case Management
Visit : http://www.crescentits.com

8. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
E-commerce (Internet Sales)
 Introduction
 B2B and B2c scenarios
 Product catalog
 Product proposals
 Top n products
 Cross selling
 Up selling
 Down selling
Visit : http://www.crescentits.com

9. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Customer Interaction Center (Web Client)
 Interaction center overview
 Framework and components
 IC Web functions
 Communication Architecture
 Creating IC Business Role
 Configuring profiles of IC Business Role
 Account Identification Profile
 Agent Inbox settings
 Alert Modeling
 Scripting
 Category Modeler
Visit : http://www.crescentits.com

10. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Mobile Sales
 Introduction
 Architecture and setup
 Administration console
 Client console
 Mobile application studio
 Mobile repository server
Visit : http://www.crescentits.com

11. SAP CRM Online Training and Placement Support
@ Crescent IT Solutions
SAP - CRM Course Content
Middleware
 CRM Middleware Overview
 Concepts of Middleware
 Administration Console
 Adapter Objects
 Initial Load, Delta Load
 BDocs and types of BDocs
 BDoc Modeler
 Data exchange between R/3 backend
 Monitoring and Error handling
Visit : http://www.crescentits.com

12. Contact Us
Crescent IT Solutions
Address :10919 west road,apt 518 Houston, Tx, USA, 77064
Phone No: (01)704-248-2649/713-589-2879/713-589-5479
Toll Free : 1-800-929-0849
eMail : training@crescentits.com
Website : http://www.crescentits.com