Our project in HBO 101 wherein we were to interview a manager/supervisor about their company and the way they manage their subordinates.

1. Maxicare Healthcare
Corporation
• one of the pioneer health maintenance
organizations in the Philippines
• established in 1987 by an esteemed
group of doctors and businessmen
with a vision for a better healthcare
delivery system in the country

2. Focused on providing peace of
mind to all its members trough:
• extensive medical provider
network nationwide
• responsive customer care unit
• stress-free availment process
• personalized assistance
• comprehensive wellness
campaigns

4. • with unsurpassed levels of
customer service
• quality
• and cost effectiveness

6. Mission

7. Vision

8. MILESTONES

9. • Group of Doctors from Makati Medical Center and a few
Businessmen established Maxicare
1987
• PCIB CIGNA entered into a joint venture with Maxicare
to expand operations in the Philippines therefore
changing the company name to Maxicare PCIB CIGNA
1997 Healthcare Corporation
• A merger with Equitable Bank changed the company
name to Maxicare EPCIB Healthcare
2002 • Maxicare also launched the Flexiclaims system

10. Flexiclaim System

11. • Name was changed to Maxicare Healthcare Corporation.
2003
• Maxicare reached its 1 Billion sales
• Maxicare opened its Primary Care Center in The Medical
2004 City.
• Maxicare launched its Intelligent cards
• Maxicare partnered with Medilink Inc to to use POS terminals in
hospitals and clinics for quick validation of membership status
• Maxicare opened its Cebu Sales Office
2005 • Maxicare opened Primary Care Centers at St. Luke’s Medical
Center in Quezon City

13. • Equitable PCIB merged with BDOMaxicare opened
Delos Santos Medical Center Primary Care Center.
2006
• Maxicare launched its Premium and Platinum
CardsMaxicare opened its DLS-STI Megaclinic Primary
Care Center.
2007 • Maxicare was acquired by Pin-An Holdings of the
Antonio Go Group of Companies.
• Maxicare opened its Filomena Primary Care Center
located in Makati City.
2008

15. • Maxicare opened its Primary Care Center in My
Health Clinic at Festival
2009 Supermall, Alabang, Muntinlupa City.
• Maxicare opened Primary Care Center in St. Luke’s
Medical Center in Global City, Taguig.
• Maxicare publicly unveiled its two newest products:
MyMaxicare for Individuals and Families; and Maxicare
Plus for SMEs.
2010 • Maxicare has transferred one of its Primary Care Centers
to a new and bigger location at the Makati Medical Center.
• Maxicare opened its Primary Care Center in My Health
Clinic at Shangrila Mall.

17. • Maxicare moved to a bigger Visayas Regional Office at Unit 405
Robinsons Cybergate Mall, Fuente-Osmena St., Cebu City.
• Maxicare publicly announced the opening of its Primary Care Center
–MyHealth Clinics in the following locations — SM City North
Edsa, Asiatown IT
Park, Cebu and Robinsons Cybergate Mall, Cebu City.
2011 • Maxicare opened another Primary Care Center at Chinese General
Hospital.Maxicare moved its Corporate Office at Maxicare
Tower, 203 Salcedo St., Legaspi Village, Makati City.
• Maxicare offers clients Maxicare Plus Provincial for a more
regionally tailor-fitted medical network access for SMEs in
the provincesMaxicare moved to a new and bigger
Mindanao Regional Office at 3rd
Floor FTC Tower, Mt. Apo Road, Davao City.
• Maxicare launched its first Medical Emergency Care Prepaid
. Card, Maxicare Eready.
• Maxicare Tower officially Inaugurated last Nov. 11, 2011.
• Maxicare ranks No. 1 in terms of gross revenues in Business
World Top 1000

19. • Maxicare reaches more than
700,000 membership population.
• Maxicare hits more than 1,000
accredited hospitals and clinics.
• Maxicare opened regional offices in
Batangas and Pampanga.
2012 • Maxicare celebrates its 25th
Anniversary.

22. BOARD OF DIRECTORS

23. EXECUTIVE COMMITTEE

24. CORPORATE OFFICERS

25. About Corporate
& Employees

27. • Maxicare never ceased to integrate
innovations on its core products and
services.
• Programs offered consist of wide benefit
coverage options for in-patient, out-patient
and emergency care including preventive
and dental care.
• Also, there are value-added services which
your employees will surely enjoy.
• you will be able to reward your employees
with more than just a usual healthcare
program.

29. About Providers and
Partner Doctors
• provide the best
• at the most convenient locations,
• the widest range of specialization,
• the most number of healthcare providers,
• at the most reasonable prices.
• Maxicare network of care to suffice to you
every need, whenever you need
it, wherever you may be.

30. •

33. • expertise of top-caliber doctors on
their various field of specialization
along with high-quality clinics
dedicated to provide utmost
healthcare
• we have also partnered with a pool of
dental clinics and dentists assembled
all together under our Maxicare Dental
Hub.

37. HOUSE CODE OF DISCIPLINE

38. HOUSE CODE OF DISCIPLINE
Rules and regulations are necessary to define which actuations
are inimical to the interest of the Company and to the general
welfare of its employees. They are Management’s guidelines
aimed towards harmony and efficiency through discipline and
understanding.
The following rules and regulations clearly:
• define some offenses inimical to the interest of the company
and its employees;
• prescribe the disciplinary action to be meted out of the
offender;
• describe some working guidelines
Management will apply the Rules and Regulations
fairly, without fear or favor.

39. CLASS DEFINITION SANCTION
A GRAVE OFFENSES or those acts 1ST OFFENSE 25
deliberately done or neglected by days suspension
employees which cause grave harm to to TERMINATION
the company or to co-employees (N)
B SERIOUS OFFENSES or those acts 1st OFFENSE – 12
deliberately done or neglected by to 24 working day
employees which cause or threaten to suspension
cause serious inconveniences to the 2nd OFFENSE –
company or to co-employees TERMINATION

40. CLASS A (Grave Offenses)
• A.1 Theft, Stealing, Removal of company
property, materials, equipment, supplies without proper
authorization. (N)
• A.2 Sabotage, deliberate restraint, disruption or stoppage of
work or output: cheating, intimidating, coercing or bribing co-
workers to commit these acts.
• A.3 Misappropriation of company funds. (N)
• A.4 Accepting kickbacks, rebates, commissions, favors, in
obtaining supplies or services for the company or in awarding
contracts to suppliers.
• A.5 Offering or accepting gifts or favor in exchange for a
job, work assignment, work location, or favorable condition of
employment for self-aggrandizement.
• A.6 Tampering or falsification of time records or work output
records, whether the employee’s own or somebody else’s. (N)

41. CLASS A (Grave Offenses)
• A.7 Falsification of company records and
documents, including any misrepresentation made when
applying for employment.
• A.8 Padding of expense accounts for reimbursement from
company or charging to the company unnecessary expenses
as well as unauthorized ones that benefit only the employee
in question.
• A.9 Unauthorized entering into contracts with any other
person or business enterprise on behalf of the company.
• A.10 Substituting company
materials, equipment, tools, parts, etc. with those of inferior
quality or lesser value in order to favor certain suppliers.

42. CLASS A (Grave Offenses)
• A.11 Carrying a gun, knife, explosive or other deadly
weapons in company premises or vicinity; brandishing this
weapon with or without any intention to harm people
within company premises or vicinity. Exemption: unless
there is prior management consent or as required by the
nature of the job.
• A.12 Inflicting bodily injury or attempting to inflict bodily
injury upon another person within company premises or
vicinity.
• A.13 Insubordination, disrespect, discourtesy, insult or use
of foul language towards one’s superiors or peers. (N)

43. CLASS A (Grave Offenses)
• A.14 Reporting for work under the influence of alcohol or
prohibited drugs. Drinking liquor or any intoxicating drink
within company premises or during official company hours.
Bringing in or taking of illegal and harmful drugs within
company premises. (N)
• A.15 Taking part in any form of gambling, including soliciting
bets within company premises. (N)
• A.16 Unauthorized disclosure of confidential information
concerning company operations, trade secrets, or any
restricted data to unauthorized persons. (N)
• A.17 Conviction for any criminal offense. (N)

44. CLASS A (Grave Offenses)
• A.18 Engaging in sexual acts or lascivious behavior within
company premises or during company time. (N)
• A.19 Engaging in any subversive acts (including distribution of
subversive materials) within company premises or within
company time.
• A.20 Provoking a quarrel or fistfight or participating in
one, even though there may be no resulting physical injuries
on both sides. Except when committed in self-defense. (N)
• A.21 Destruction, damage, or loss of company property due
to gross neglect.
• A.22 Misrepresenting one’s authority to act in the company’s
behalf. (N)

45. CLASS A (Grave Offenses)
• A.23 Engaging in a business venture, or providing service
which conflicts/competes with the company’s interests.
(moonlighting/sideline). (N)
• A.24 5 days unexcused absences whether consecutive or not
within a month. (N)
• A.25 Dishonesty prejudicial to the company. (N)
• A.26 Other causes analogous to the foregoing. (N)
• A.27 Failure to report that one has contracted a contagious
disease when such ailment endangers fellow workers.
• A.28 Willful failure to undergo or subject himself to an
annual medical check-up.

46. CLASS B (Serious Offenses)
• B.1 Lending ID card to another person or assisting non-
employees to enter company premises and restricted areas
without management permission.
• B.2 Willful disregard of notices and signs such as “No Entry”
in restricted areas.
• B.3 Sleeping on company time while on duty.
• B.4 Falsely testifying for or against a person who is the
subject of a company investigation; concealing matters of
interest to the company where its employees are or may be
involved. Refusal to cooperate in a company investigation. (N)
• B5 Commission of any act that puts the company’s or the
group’s reputation and goodwill in bad light.

47. CLASS B (Serious Offenses)
• B.6 Acting in a disorderly manner, thereby disrupting work.
• B.7 Leaving work assignment and company premises during
working hours without permission from or information given
to one’s immediate superior; also known as “undertime”.
• B.8 Doing overtime work on lesser time than that sought to
be charged.
• B.9 Refusal to submit to, or failure to meet, the security and
safety requirements of the company.
• B.10 Unauthorized, improper, incorrect use of company
vehicle or property. Any damage or injury caused to company
property or to the employee or to any third party stemming
from such use shall be the responsibility of the erring
employee alone and shall not be shouldered by the company.
(N)

48. CLASS B (Serious Offenses)
• B.11 Promoting, engaging in, or practicing usury within
company premises or on company time.
• B.12 Deliberate slow down or dragging out of work that
directly affects productivity.
• B.13 Failure, refusal, neglect to follow and obey verbal or
written orders from superiors; refusal or negligence to
perform assigned work. Gross and Habitual neglect in the
performance of one’s duties and incompetence. (N)
• B.14 Other causes analogous to the foregoing. (N)

49. C MAJOR OFFENSES or those 1st OFFENSE – Written
acts deliberately done or Reprimand
neglected by employees which 2nd OFFENSE – 6 to 12
cause loss of productivity or working day suspension
interpersonal goodwill 3rd OFFENSE –
TERMINATION
D MINOR OFFENSES 1st OFFENSE – Oral
Reprimand
2nd OFFENSE – Written
Reprimand
3rd OFFENSE –3 to 6
working day suspension
4th OFFENSE – 6 to 12
day working suspension
5th OFFENSE –
TERMINATION

50. CLASS C (Major Offenses)
• C.1 Smoking within restricted areas in the company.
• C.2 Showing pornographic materials, pictures, or literature
during company time or in company premises.
• C.3 Malingering or feigning illness to avoid doing assigned
work.
• C.4 Failure to file (within one working day) a report of an
accident involving company personnel or property.
• C.5 Reading unrelated materials during working
hours, thereby causing loss in productivity.
• C.6 Littering in company premises.

51. CLASS C (Major Offenses)
• C. 7 Disregard of office regulations relating to sanity and orderly
conditions of the workplace, security of office equipment, and
economic use of supplies.
• C.8 Unauthorized presence in company restricted areas during
working and non-working days.
• C.9 Wasting time, loafing or loitering while on duty.
• C.10 Rumor-mongering or spreading false information against any
person or the company.
• C.11 Unauthorized posting or removing of bulleting board matters.
• C.12 Distribution, Circulation, Possession of unauthorized or
unofficial printed matters within the company premises or during
official company hours. Unauthorized solicitation of any kind within
company premises or during official company time. (N)
• C.13 Other causes analogous to the foregoing. (N)

52. CLASS D (Minor Offenses)
• D.1Failure to maintain cleanliness and
orderliness in personal appearance.
• D.2Failure to wear the prescribed company
uniform and ID.
• D.3Non-cooperating in any company group
work or activity.
• D.4Failure to fill-out proper forms or to
observe procedures prescribed by the
company.

53. CLASS D (Minor Offenses)
• D.6 Failure to notify supervisor or Department Head
that employee will be late or absent, within one hour
after start of work. (N)
• D.7 Failure or refusal to comply with company
policies or regulations issued from time to time by
duly authorized personnel. (N)
• D.8 Other causes analogous to the foregoing. (N)

54. III. ATTENDANCE
• ABSENCES – Absences may be excused or unexcused
• Excused Absences are:
• Absences due to valid reason and with approved prior
notification
• Vacation, sick and maternity leave
• Unexcused Absences are:
• Absences without approved prior notification
• Absences without valid reason
• In case of emergency absences, employee must call the
Department Head and/or the Human Resource Dept. by
telephone or other means to inform Management of
his/her situation. The employee must fill out the Leave of
Absence form at the HR Dept. on the first day when he/she
reports for work.

55. III. ATTENDANCE
• Disciplinary measures on unexcused absences:
• 1st OFFENSE - Oral reprimand
• 2nd OFFENSE -Written reprimand
• 3rd OFFENSE - 3 to 6 working day suspension
• 4th OFFENSE - 6 to 12 working day suspension
• 5th OFFENSE - TERMINATION
3. Absence without official leave for five (5) consecutive days is
abandonment of work and employee is considered
terminated from the company.

56. III. ATTENDANCE
• TARDINESS
• Every employee has obligation to be punctual not only in
coming to work but also in starting his work. This means
that he has to be at his desk before the start of office hours.
If he comes late, the flow of work in the office is disrupted.
This is not only annoying to his co-employees but also
means an added burden to those who will do his work.

57. III. ATTENDANCE
• EXCESSIVE TARDINESS is defined as coming to work four (4)
times late within one calendar month.
• SANCTIONS:
• 1st OFFENSE - Oral reprimand
• 2nd OFFENSE - Written reprimand
• 3rd OFFENSE - 3 to 6 working day
suspension
• 4th OFFENSE - 6 to 12 working day suspension
• 5th OFFENSE - TERMINATION

58. III. ATTENDANCE
• EFFECT ON OVERTIME – No person who is late in a day will
be allowed to work overtime within the same day.
• UNDERTIME
• After an employee has punched in his time card, he is not
supposed to leave the office during office/working hours
unless his work calls for it. However, if he must leave the
office such as:
• when his superior sends him on official business;
• when he is called home due to unforeseen circumstances or
emergencies;
• in case of sudden illness;

59. III. ATTENDANCE
• the employee has to ask permission to leave the office by
accomplishing a Leave of Absence Form from the HR Dept. In
case of illness, proper clearance shall be required from the
Medical Director or Asst. Medical Director.
• Undertime may be permitted upon prior request to and
approved by the Human Resource Manager, thru proper
notification by the immediate supervisor or department
manager.
• Undertime will be deducted from the employee’s salary and
will be likewise noted down in the employee’s 201 file if
unexcused for the purpose of disciplinary action or evaluation
of his over-all efficiency.

60. III. ATTENDANCE
• Unexcused undertime will have the same
sanctions as Tardiness.

61. IV. DEFINITION OF TERMS
• Lascivious Behavior – engaging in overtly sexual behavior
(kissing, hugging, touching of sensitive body parts) or in
sexual harassment within company premises and company
time. An important thing to consider here is the context of
the supposed violation.
• Subversive Activities – those activities which tend to
attempt to destabilize legally constituted authority.
• Gross Neglect – consistent, deliberate non-compliance with
work instructions or job steps.
• Premises – this refers to the Head Office (19th and 18th Flr);
Maxicare Centers
• Emergency – an unforeseen combination of circumstances
or the resulting state that calls for immediate action; a
threat to loss of life, property, or limb.

62. V. CUMULATION OF OFFENSES
• All offenses except Attendance are considered
cumulative until the employee’s separation from the
company.
• For Attendance (absences and tardiness), the
cumulation period is one year. This means that
subsequent excessive tardiness/absences must occur
within one year after first occurrence in order to be
considered as part of a pattern of behavior which we
want to correct. After this period, all previous
offenses of the same nature will not be considered.

63. The
Interviewee

65. STRENGTHS
• Friendly and enthusiastic with unique combination of
creative skills and detail orientation.
• · Highly motivated, competitive and can easily adapt to
new business and learning experiences and
• can work in a highly pressured environment.
• · Possesses good oral communication skills and “client
is top priority” work attitude, confident, a
• good team leader as well as team player.
• · Reliable in getting the job done through persistence
and strong work ethic.

66. WORK EXPERIENCE
Maxicare Healthcare Corporation
Training Officer
March 2009-Present
19th Flr.Medical Plaza Makati
Amorsolo cor Dela Costa St., Lagaspi Vill. Makati
City

67. Allegro Microsystems Phils., Inc.
HR Training Specialist
Recruitment Specialist
September 2003- November 2008
9F Common Goal Tower, Madrigal Business Park,
Ayala Alabang, Muntinlupa City

68. American Standard, Inc.
Human Resources Assistant
February 2003- June 2003
Concha Cruz drive, Almanza, Las Piñas City

69. Sterling Paper Products, Inc.
(Expressions Stationery Shop, Inc.)
Human Resources Specialist
February 2002-February 2003
2302 Sterling Place Bldg., Pasong Tamo
Ext., Makati City

70. DHL Worldwide Express (Phils) Corp.
Training Assistant
October 2001-February 2002
11th /F Urban Bank Plaza

71. EDUCATION
Sep 2005-Mar 2006 Graduate School
Masters in Business Administration, major in Human Resources Management
De La Salle University
Taft Avenue, Manila
· Currently finished 6 units
1994-1999 Tertiary
Bachelor of Arts, Major in Human Resources Management
De La Salle University-College of Saint Benilde
Taft Avenue, Manila
· Dean’s Lister
· Accounting and Economics Quiz bee (1st place)
· Business Math Quiz bee (finalist)
· Best Thesis Award (finalist)