This Tool Kit includes: Understanding how teams develop The key to better communication: Vulnerability! How disagreement helps teams go from “Good to Great” Start-Stop-Continue: The SMART Goal Way

1. CLI Team Building Toolkit
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T o o l
K i t
f o r
t e a m s t h a t w a n t
t h e m s e l v e s
t o
o u t p e r f o r m
This Tool Kit includes:
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Understanding how teams develop
The key to better communication: Vulnerability!
How disagreement helps teams go from “Good to Great”
Start-Stop-Continue: The SMART Goal Way
© The Corporate Learning Institute, All Rights Reserved, | www.corplearning.com | 800-203-6734
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2. Understanding How Teams Develop
Team Member’s Behavior/Feelings:
Forming
• Feeling of uncertainty
• Polite, careful, reserved, quite
• Excited, high expectations, eager,
some anxiety
Team Member’s Behavior/Feelings:
Storming
• Feeling they could do more as an
individual than as a team
• Arguments, defensiveness,
factions, frustration
• Feeling held back from
accomplishing results
Leaders can help by:
• Clearly defining team purpose and
overall goals
• Providing lots of information
• Helping people learn about each
other
• Providing specific directions
• Assigning tasks
• Introducing and establishing initial
roles
• Encouraging exposure to reveal
feelings of uncertainty
• Providing feedback on task
accomplishment
Leaders can help by:
• Recognizing successful conflict
resolution
• Emphasizing use of team ground rules
• Pushing back on members to speak
directly to each other
• Focusing conflict through G.R.P.I.
model verse on individuals
• Making specific decisions
• Refocusing the group on objectives
• Encouraging exposure/feedback
with individual/system discrepancies
• Holding group accountable for
having and resolving conflict
• Providing feedback on maintaining
ground rules
© The Corporate Learning Institute, All Rights Reserved, | www.corplearning.com | 800-203-6734
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3. Team Member’s Behavior/Feelings:
Norming
• Feeling like they are becoming
experts
• Team cohesion, friendliness,
harmony
• Feelings that the group will
succeed
Leaders can help by:
• Encouraging group participation in
decision making
• Encouraging positive interactions
• Emphasizing importance of ground
rules
• Sharing leaders responsibilities
• Holding group accountable for
maintaining ground rules through
their performance
• Start holding group mutually
accountable for results
• Providing feedback on process, risk
taking, and participation
Team Member’s Behavior/Feelings:
Performing
Leaders can help by:
• Pride, enthusiasm, focus, sense of
accomplishment
• High self-esteem
• Highlighting team accomplishments
• Challenging team to continuous
improvement
• Minimizing competitiveness with
other teams
• Allowing group to set direction
• Allowing group to make decisions
• Allowing group to hold themselves
mutually accountable for results
• Providing feedback on results
Team Member’s Behavior/Feelings:
Adjourning
Leaders can help by:
• Pride, relief, anxiety, anticipation
• Facilitating formal summary of team’s
accomplishments, learn for future
• Celebrating, congratulating,
recognizing
• Addressing anxiety about the future
© The Corporate Learning Institute, All Rights Reserved, | www.corplearning.com | 800-203-6734
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4. © The Corporate Learning Institute, All Rights Reserved, | www.corplearning.com | 800-203-6734
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5. © The Corporate Learning Institute, All Rights Reserved, | www.corplearning.com | 800-203-6734
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6. © The Corporate Learning Institute, All Rights Reserved, | www.corplearning.com | 800-203-6734
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