Ensuring a high performance culture in your organization

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Ensuring a High Performance Culture in Your
Organization
BY DR. SUSAN CAIN, THE CORPORATE LEARNING INSTITUTE
Many leaders spend a lot of time talking about organizational culture. They wonder, what
does it take to create the right kind of culture? How can that culture be maintained?
There’s an old joke about an organizational leader who attended a presentation on
managing change and organizational culture. He heard about a successful culture in
another organization, and then told his Human Resources Director to “Get me one of
those things!”
Of course it sounds ludicrous, but like most jokes, it’s based in truth. Most people
struggle with culture because it’s so difficult to define. Even less tangible than a “soft”
concept, culture is more like a cloud; it’s there, but it’s nearly impossible to grasp.
Leaders influence the development of a culture in several ways, and by doing so shape
how others perceive the culture of their organization. Whether you are a board member, a
leader or manager, or an individual contributor, here are three steps that you can take to
influence the culture of your organization:
1. Convey your vision of a winning culture - If you want to be more than just the
caretaker of an existing culture, then you need to define your aspirations. Form a small
coalition of stakeholders to create the specific cultural behaviors and expectations for
your organization. Create a strategy to communicate, train, message and cascade the new
expectations throughout your organization.
2. Demonstrate how new cultural behaviors can advance the organization – Nothing
reinforces new behavior like success. So once you define behaviors and expectations,
work with your team to apply them to achieve the small but significant gains needed to
gain momentum. Send these stories of success throughout your organization to reinforce
the new cultural behaviors.
3. Create stories – Organizational stories exemplify organizational success and capture
dramatically the exploits of employees who personify these values in action. Stories
allow employees to learn about what is expected of them and better understand what the
business stands for.
4. Put teeth into the new culture by integrating it into your Human
Resources processes – People tend to do what is measured and rewarded. So a fourth
step for building a new culture is to use the desired behaviors as criteria for hiring,
promoting, rewarding, and developing people. The real turning point for GE’s
transformation came when Jack Welch publicly announced to his senior managers that he
had fired two business leaders for not demonstrating the new behaviors of the company –
despite having achieved exceptional financial results. This made it very clear that the


culture was not just a soft concept – instead, it had tangible outcomes and consequences.
Get the right people on the bus!
Question to Consider:
Remember the famous words of Peter Drucker: “Culture eats strategy for breakfast.”
How can your organization start to build a culture aligned to meet your future needs?

We are The Corporate Learning Institute. CLI has been providing clients with customdesigned services since 1986.
We work with organizations with the belief that personal, customized services build
confident and motivated individual contributors and teams are the backbone for any
organization.
For more information about our services, we invite visit our website, at
http://www.corplearning.com
Feel free to contact partner Susan Cain at (630)-347-6333
Feel free to contact partner Tim Buividas at (312)-615-2211


Ensuring a high performance culture in your organization

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Ensuring a high performance culture in your organization