Com Score Q4 2009 Sor Webinar

State of the U.S. Online Retail Economy in Q4 2009
February 11, 2010

Gian Fulgoni, Chairman, comScore, Inc.
Note: A copy of this presentation will be sent to all attendees within 24 hours of
today’s webinar

Data sourced from comScore’s global panel of 2 million Internet
users

360°View of Consumer Behavior Analysis Parameters

E-commerce data includes all worldwide buying on
Web Visiting
U.S. sites
and Viewing
Unless explicitly stated otherwise, the term
comScore e-commerce refers to online retail
spending, which excludes travel, autos and auctions
Demographics Online / Offline
Life Stages Transactions
Behavioral activity through December 2009

Survey issued in January 2010, n=1010

Consumer Measurements:
– Site Visitation
– Buying
– Attitudes and Intentions
– Demographics
Search – Mobile
Video Behavior
– Video
– Advertising & AdEffx Measurement

Media Retailer Views
Exposure – Large vs. Small Retailers

© comScore, Inc. Proprietary and Confidential. 2

comScore Customer Knowledge Platform:
A 360°View of 2 Million Global Internet Users

WEB VISITING & VIEWING DEMOGRAPHICS
• All Website/Page Click Stream • Self-reported and validated
• Content Viewed • Appended Segments (e.g. Claritas, Acxiom)
• Search Engine Queries • Individual & Household Level
• Keyword Used

ONLINE TRANSACTIONS SURVEYS
• All Secure Session Activity • Email or Contextual “Pops”
• Purchases and Subscriptions • Behavior-activated Surveys
• Price Paid, Shipping & Handling, • Observation of All Surveys Taken
Promotions Across All Suppliers
• Applications/Configurations

MARKETING STIMULI OFFLINE PURCHASING
• Linked using Name and Address
• Online Ads TV VIEWING • Client CRM Databases
• Referral Links • Link to Digital Set Top TV Data
Using Name & Address • Retailer Loyalty Card Data

Designed to be representative of the online population
Projectable to the total U.S. population
TRUSTe certified for information privacy & security


Validation of comScore Sales Data:
Comparison of comScore data to U.S. Department of Commerce

*Note: To be consistent with DOC, comScore estimate
excludes travel and events tickets but includes auction
fees and autos.

e-Commerce continues to gain share of retail spending

E-commerce Share of Corresponding Retail Spending*
Source: comScore for e-Commerce & U.S. Department of Commerce (DOC) for Retail

9.0%

8.0% 7.6% 7.7% 7.7%
7.4% 7.3%
7.0% 6.7%
6.4% 6.3%
5.9% 6.8% 6.9%
6.5% 6.6%
E-Commerce Share

6.0% 5.9%
5.3% 5.3%
5.1% 5.0%
5.0% 4.6% 4.5%
Commerce

4.3% 4.3%
4.0%
4.0%
3.7% e-Commerce share peaks in
3.0%
colder seasons (Q4 & Q1)
2.0%

1.0%

0.0%

*Note: e-Commerce share is shown as a percent of DOC’s Total
Retail Sales excluding Food Service & Drinking, Food & Bev. Stores,
5
Motor Vehicles & Parts, Gasoline Stations and Health & Personal
© comScore, Inc. Proprietary and Confidential.
Care Stores.

2009 total retail e-commerce sales were down 2% versus year ago,
with travel sales down 5% and non-travel flat

e-Commerce Dollar Sales Growth ($ Billions) -2%
Source: comScore e-Commerce Measurement
+7%

+17%

+19%
$214 $210
$200
+22%
$171
+26% $84 +9% $80 -5%
$143 $77 +12%
+29%
$117 $69 +13%

$61 +20%
$93
$51 +28%
$72
$40 +33%
0%
Travel $123 +20% $130 +6% $130
$30 $102 +24%
$82 +24%
Non- $67 +26%
Travel $42 $53 +26%

2002 2003 2004 2005 2006 2007 2008 2009


Q4 09 marked the first sign of positive growth in the year, with both
retail and e-commerce showing gains vs. YA

Quarterly e-Commerce Sales Growth vs. YA

23% 23%
25%
17% 19%
20%
15% 13%
11%
10% 6%
5% 3%
-3% 0% -1%
-2%
0%
-5% Q1 07 Q2 07 Q3 07 Q4 07 Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 09

Quarterly Retail & Food Services Sales Growth vs. YA
Source: U.S. Department of Commerce (DOC)

10%
4% 4% 5%
3% 4%
5% 2%
1% 2%
0%
Q1 07 Q2 07 Q3 07 Q4 07 Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 09
-5%

-10% -8% -7%
-10% -9%
-15%

Note: The U.S. Department of Commerce calculation includes total
retail and food service sales, which also includes motor vehicles and
parts dealers.

Looking at quarterly sales and sequential changes, we see that e-
commerce sales growth has been stagnant for past two years

e-Commerce Dollar Sales ($ Billions)

-9% -7% +4% +43% -15% -3% +5% +38% -20% -2% -1% +26% -18% -3% -2% +32%
% Chg
vs. Prior
Quarter

$45.0
$39.1 $38.1 $39.0
$40.0
$30.6 $30.2
$35.0 $33.0 $27.2
Billions ($)

$31.2 $30.3 $31.0
$29.6
$30.0 $28.0 $28.4
$23.9 $23.1
$25.0 $22.2
$20.0

$15.0

$10.0

$5.0

$-
Q1-06 Q2-06 Q3-06 Q4-06 Q1-07 Q2-07 Q3-07 Q4-07 Q1-08 Q2-08 Q3-08 Q4-08 Q1-09 Q2-09 Q3-09 Q4-09


We’re seeing significant variance in sales performance across retail
categories
Q4 2009 e-Commerce Sales Growth vs. YA by Retail Category

Category Growth vs. YA
Up
JEWELRY & WATCHES
Up
CONSUMER ELECTRONICS (x PC PERIPHERALS)
Up
COMPUTER SOFTWARE (X PC GAMES)
Up
EVENT TICKETS
Up
BOOKS & MAGAZINES
Marginally Up
COMPUTERS / PERIPHERALS / PDAs
Marginally Up
MUSIC, MOVIES & VIDEOS
Marginally Up
SPORT & FITNESS
Marginally Down
HOME & GARDEN
Marginally Down
FURNITURE, APPLIANCES & EQUIPMENT
Marginally Down
VIDEO GAMES, CONSOLES & ACCESSORIES
Marginally Down
APPAREL & ACCESSORIES
Marginally Down
FLOWERS, GREETINGS & MISC GIFTS
Down
TOYS & HOBBIES


2009 Holiday E-Commerce Wrap-Up


This year’s season started earlier and lasted longer than any prior
year

2009 Holiday Season E-Commerce Spending vs. Corresponding Days in 2008*

Millions ($)
2008 2009 % Change
November 1 – December 31 $27,982 $29,084 +4%
Thanksgiving Day (Nov. 26) $288 $318 +10%
Black Friday (Nov. 27) $534 $595 +11%
Cyber Monday (Nov. 30) $846 $887 +5%
Green Monday (Dec. 14) $859 $854 -1%
Green Tuesday (Dec. 15) $754 $913 21%
Final Weekend Before Christmas (Dec. 19-20) $677 $767 13%
*Corresponding days based on corresponding shopping days
Heaviest online shopping day on record

“One year after the worst holiday shopping season on record, retailers are no doubt breathing a sigh of relief as
consumers loosened their purse strings somewhat this year.” – Motley Fool, January 8, 2010


4% growth in spending was driven by a 10% increase in the number
of buyers, but they spent 5% less per buyer

Key e-Commerce Buyer and Transaction Measures
Nov. 1 – Dec. 31 vs. YA

Metric 2008 2009 % change
Dollar Sales ($ Billions) $28 $29 +4%
Dollars per buyer $263 $250 -5%
Buyers (Millions) 81.6 91.8 +10%
Average Order Value $80.93 $75.59 -7%
Transactions (Millions) 175 183 +11%
Transactions per Buyer 3.26 3.31 1%
Buyer Penetration (Total
49% 51% +4%
Internet)


e-Commerce gained share of consumers’ wallets in most product
categories during the holiday shopping season, but Apparel/Clothing
fared better offline

e-Commerce and Retail Sales Growth in Nov. & Dec. 2009 vs. YA
Source: comScore for e-Commerce & U.S. Department of Commerce (DOC) for Retail

e-Commerce (source: comScore) % change vs. YA Retail (source: DOC) % change vs. YA

e-Commerce (non-travel) +4% Retail +2%
(exc. Food Service & Drinking, Food
& Bev. Stores, Motor Vehicles &
Parts, Gasoline Stations and Health
& Personal Care Stores)

Consumer Electronics (excl. +15% Electronics Stores -2%
peripherals)

Sport & Fitness, Books & +5% Sporting Goods, Hobby, +2%
Magazines and Music, Book & Music Stores
Movies & Video
Furniture, Appliances & +5% Furniture & Home Furniture -5%
Equipment Stores
Apparel & Accessories -4% Clothing & Clothing +4%
Accessories

Note: Growth rates are not adjusted for the holiday season, meaning the calculation Note: Comparisons should not be considered exact as comScore and U.S.
does not compare corresponding shopping days from 2008 to 2009. Department of Commerce category definitions are not identical.


The number of retail promotions in December 2009 was significantly
higher than past years but discount levels were modest relative to YA

Daily Offers Per Store
500

450

400

350

300

250 2006

200 2007
2008
150
2009
100

50

0

Month and Day

“The retailers risk cannibalizing their 2010 sales by offering such juicy deals at Christmastime. "The question is, ‘Are
we sucking the demand out of the first part of next year?’" asks Hargreaves, the Pacific Crest Securities analyst.”
– Time Magazine, Dec 15, 2009


Larger retailers gained online dollar share from smaller retailers

Sales ($ Millions) 2008 2009 % Change
Total $27,928 $29,034 4%
Top 25 Retailers $16,634 $18,538 +11%
<25 Retailers $11,294 $10,496 -7%

Sales Share 2008 2009 Pt Change
Total 100.0% 100.0% N/A
Top 25 Retailers 59.6% 63.8% 4.2 pts
<25 Retailers 40.4% 36.2% -4.2 pts
Source: comScore, Inc. Time Period: Nov. 1 – Dec. 31 vs. year ago

The difference in performance between large and small retailers indicates
a need for caution when reviewing third party claims of industry e-commerce
sales trends that are based on a sample of larger retailers only


Approximately 40% of largest 25 retailers showed growth rates above
10%

Fastest Growing of the Top 25 Retailers
Ranked by Dollar Sales Growth

Amazon.com Very Strong

HSN.com Very Strong

Sears.com Very Strong

HP.com Very Strong

Costco.com Very Strong

BestBuy.com Strong

Apple.com Strong

QVC.com Strong

Walmart.com Strong
Note: Growth rates based on total dollar sales from Nov. 1 – Dec. 31, 2009 vs. year
ago


Combined share for Amazon and Walmart grew significantly;
Amazon’s share is still substantially higher than that of Walmart’s

e-Commerce Dollar Share for Walmart and Amazon

Nov 1 - Dec 31, 2008 Nov 1 - Dec 31, 2009
Amazon & Walmart All Others Amazon & Walmart All Others
3.2%
7.5% 2.7%
10% 9.5% 13%

89.8%
90% 87.3%
87%

“In late 2009, as consumers showed their sensitivity to low prices, price wars returned to the retail landscape
with Walmart and Amazon engaging in book and DVD price wars which eventually turned into an all out war to
have the cheapest consumer electronics.” – WalletPop.com


National Federation of Independent Businesses:
December 2009 Survey of Members

When asked if sales increased/decreased during Oct – Dec ‘09 vs. prior three months:
– A net 25% said sales had declined
– Lack of sales was the single most important problem faced by small businesses, being cited by 35%
of respondents
– Widespread price cutting contributed to the reports of lower nominal sales

When asked if profits increased/decreased during Oct – Dec ‘09 vs. prior three months:
– A net 43% said profits had declined.
– Only 12% of owners reported higher earnings in most recent three months
– 54% reported lower earnings with 65% citing weaker sales as the cause
– Low sales volume was the number one reason cited for lack of earnings by 35% of respondents

Today, the small business “job generating machine” remains in reverse. Jobs are being lost and
new hiring is very weak. When asked if they were planning to create new jobs:
– A seasonally-adjusted net 2% of owners reported they didn’t plan to create new jobs over the next
three months. (Note: this is an improvement of one percentage point over the November survey.)
– While the trend for increased employment is going in the right direction, there is no indication that job
growth from small businesses will be strong enough to dramatically reduce the country’s
unemployment rate


In-store pick up increases in importance in the final few hectic days
before Christmas

Share of Transactions for In-Store Pick Up Purchases vs. All Other Purchases
Share Based on Total e-Commerce Spending at Four Large Retailers that Offered In-Store Pick Up

In-Store Pick Up Other

52%
64% 60%
67% 70%
73% 72% 75%

48%
36% 40%
33% 30%
27% 28% 25%

Week Ending Week Ending Week Ending Week Ending Week Ending Week Ending Week Ending Week Ending
Nov 8, 2009 Nov 15, 2009 Nov 22, 2009 Nov 29, 2009 Dec 6, 2009 Dec 13, 2009 Dec 20, 2009 Dec 27, 2009


Free shipping growing in importance, accounting for an incremental 6 points
of all transactions in 2009. 75% of consumers would shift to another retailer
at checkout if shipping not free

Share of E-Commerce Transactions that Include Free Shipping

60%

50%
50%
46%
45% 44% 45%
43%
42% 41% 41%
41%
39%
40% 42%
41% 2008
39% 39% Series1
36% 37% 36%
36% 35% 2009
Series2
30%
31%

20%


Big brands topped the list of heaviest retail advertisers this
holiday season, with a few smaller brands like SnorgTees and
Lexar Crucial making the top five
Top Retail Advertisers by Sub-Category from Nov 1 – Dec 31 2009
Source: comScore Ad Metrix

Apparel Total Display Ad Consumer Electronics Total Display Ad
Impressions (000) Impressions (000)

1. Levi Strauss & Co. 1,238,873 1. RadioShack Corporation 1,761,644
2. Nordstrom, Inc. 1,182,057 2. Best Buy 889,128
3. L.L. Bean, Inc. 409,877 3. Samsung Group 618,914
4. Nike 369,659 4. Sony Electronics 515,528
5. SnorgTees.com 347,829 5. Buy.com 314,381

Computer Hardware Total Display Ad Department Stores Total Display Ad
Impressions (000) Impressions (000)

1. Dell 2,540,019 1. Wal-Mart 3,401,226

2. Hewlett Packard 1,849,652 2. Target Corporation 2,236,785

3. Apple 726,613 3. Nordstrom, Inc. 1,182,057

4. Systemax Inc. 242,130 4. Macy’s Inc. 1,163,822

5. Lexar Crucial 121,951 5. Sears 1,134,016


Social media is an increasingly important driver of commerce

How Social Media Influenced Purchase % of Holiday
Shoppers
Social media has influenced my holiday purchases 28%
Reading a consumer-generated review about a product online (including personal
13%
blogs) influenced me to purchase it
Reading an expert review about a product online influenced me to purchase it 11%
I have followed a company Fan Page on Facebook to take advantage of special
7%
offers/deals
A friend’s status update about a product on Facebook influenced me to purchase it 6%
Watching a related video online influenced me to purchase a product 5%
I have followed a company on Twitter to take advantage of special offers/deals 5%
A tweet about a product on Twitter influenced me to purchase it 3%
Other 2%
Source: comScore Survey Time Period: Dec. 4-7, 2009, n=425

“Review sites like Retrevo are incorporating Twitter into their platform and retailers like BestBuy, Dell and others are taking
advantage of social media to promote their deals and products. Dell reported that it rung up $6.5 million in sales thanks to
Twitter promotions. Obviously, social networks can be a boon to retailers.” - TechCrunch, Dec. 8, 2009


Key Trends That Will Help to Shape 2010


61% of consumers rate economic conditions as poor, which although
far from ideal is an improvement from a year ago

Perception of Economic Conditions
Q. How would you rate economic conditions today?
Source: comScore Surveys

Poor
77%
68% 66% 61% 61%

Jan-09 Apr-09 Jul-09 Oct-09 Jan-10


48% of consumers are pessimistic about future economic conditions;
Only 9% believe we’ve turned corner without further problems

Consumer Agreement with Economic Statements
Q. Which statement best describes how you feel about the current economic conditions?
Source: comScore Survey January 2010

“We haven’t hit bottom yet; the worst is still to
come.” 25%
Pessimistic 48%
“We’ve turned the corner, but I would not be
surprised if the economy dropped again before it 23%
fully recovers.”

“We might be headed in the right direction but the
signs of improvement are hard to see.” 30%
Neutral 43%

“The economy is stagnant, not going up or down.” 13%

“We’ve turned the corner and are beginning to see Positive 9%
signs of improvement.” 9%

% of All Respondents


In these challenging economic times, consumers have turned to
coupon sites; the category has seen significant growth in both UVs
and Total Visits
36 Million People Visited a Coupon Site in December 2009

Growth in Unique Visitors & Total Visits to % Composition of Coupon Users on Selected
Coupon Sites vs. YA Retail Sites in December 2009
Source: comScore Media Metrix Source: comScore Segment Metrix

50% 47% JCPenney Sites 12% 29% 59%

45% The Home Depot, Inc. 12% 24% 64%

40%
39% 38% 37% Overstock.com 11% 28% 61%
35%
35%
Hewlett Packard 8% 24% 68%
30% 27%
Target Corporation 8% 25% 67%
25%
20% Wal-Mart 8% 23% 69%
20%
Netflix.com 8% 21% 71%
15% 12%
9% Best Buy Sites 7% 22% 71%
10% 8%
Amazon Sites 6% 20% 74%
5%

0% Apple.com Worldwide Sites 5% 18% 77%
Q4 2008 Q1 2009 Q2 2009 Q3 2009 Q4 2009

Total Visits Unique Visitors % Heavy Coupon Site Visitors
% Moderate + Light Coupon Site Visitors
Non-Coupon Site Visitors

Very high traffic levels for many retailer sites but supermarket retailers attract
few visitors. Suggests supermarkets need to “fish where the fish are” with
their online marketing efforts

Total Unique Visitors (Millions) for Top 20 Retailers in December 2009
Source: comScore Media Metrix

85.7

54.2
47.3
41.8
29.7 28.4
23.2 21.4 20.5 19.5 17.5 17.0 17.0 16.2 15.9 15.1 14.7 14.3 14.2 14.1

Walgreens (8.1 Million UVs), Safeway (1.7) and Kroger (1.3) have lower UV levels.


Twitter experienced explosive growth in early 2009, which has since leveled
off at about 20 million monthly unique visitors. API usage likely means that
actual monthly users are even higher

Total Unique Visitors (000) to Twitter.com
Source: comScore Media Metrix Media
25,000
Unique Visitors (000)

20,000

15,000

10,000

5,000

0

“Companies are using Twitter as a marketing or public relations channel, much like an extension to their
corporate blogs. They will post about corporate accomplishments and distribute links that take people back to
corporate web pages, press releases, and other promotional sites.” – ReadWriteWeb.com


Several luxury invite-only and deal-of-the-day sites hit the scene and
flourished in 2009 attracting a cross section of income groups. But are they
buying?

Unique Visitors and Growth vs. YA for % Composition by HH Income for
December 2009 December 2009
Source: comScore Media Metrix Source: comScore Media Metrix

900 +894% Total Gilt
HauteLook Ideeli RueLaLa
Internet Groupe
800
Unique Visitors (000)

700 Less than
+331% +185% 28% 27% 20% 29% 12%
$40K
600
$40K-$74.9K 35% 31% 30% 32% 23%
500
+72%
400
$75K-$99.9K 17% 20% 25% 19% 22%
300
$100K or
200 21% 22% 25% 20% 43%
more
100
0

Groupon.com – a relatively new “deal-of-the-day” site with a slightly different model and
broader appeal – has grown 56% from October 2009 to December 2009.


U.S. Online Video: People consuming more video content than year
ago and time spent per video is up due to more long-form content
U.S. Video Viewing and Engagement Metrics for Dec. ’09
Source: comScore Video Metrix

Unique Viewers (000) No. of Videos (000)
180,000 +19%
35,000,000 +132%
170,000 30,000,000
25,000,000
160,000
20,000,000
150,000 15,000,000
10,000,000
140,000
5,000,000
130,000 0
Dec-2008 Dec-2009 Dec-2008 Dec-2009

Videos per Viewer Minutes per Video
5.0
200.0 +95% +26%
4.0
150.0 3.0
100.0 2.0

50.0 1.0

0.0 0.0
Dec-2008 Dec-2009 Dec-2008 Dec-2009


Online video viewers spend 13% more on e-commerce than the
average Internet user

E-Commerce Buying Index
Video Viewers vs. Total Internet Population
25% Source: comScore Video Metrix (Dec 2009) Custom Research

113
20%

Total Internet
15% Video Viewers

10%

113 113
5%
116 114

0%
ALL PRODUCTS APPAREL, BOOKS, MUSIC & ELECTRONICS & HOME & LIVING
ACCESSORIES & VIDEO COMPUTING
JEWELRY


Mobile usage to access retail-specific information has increased vs. YA in
both total users and frequency of use but mobile buying still limited

Access to Retail-related Sites via Mobile Phones in December 2009
% Growth vs. YA
Source: comScore MobiLens

# of Subscribers (Millions) and % Growth vs. YA

Accessed Online Accessed Auction Accessed Shopping
Retail Sites Guides

Almost every day 1.7 +54% 2.1 +55% 1.6 +23%

Ever in month 9.9 +56% 9.6 +33% 8.7 +48%

Growth in these categories exceeds both overall growth in the market and
top-level News and Info category.


comScore Announces Acquisition of ARSgroup

ARSgroup is a leading communications research agency specializing in the measurement
of advertising persuasion for TV and multi-media campaigns and helping many of the
world’s largest brands in the consumer goods, pharmaceuticals, retail and entertainment
industries optimize their advertising messages.

ARSgroup’s ARS Persuasion methodology is one of the world’s most widely documented
and independently validated predictive measures of the persuasive effectiveness of
advertising creative.


ARS Findings for Retailers: Strength of advertising creative is four times as
important in determining sales outcomes as the amount of media spent
Frank Findley, VP Research, comScore ARS

Quantify benefits. When making shopping and product decisions, people can have a
hard time valuing the benefits presented.
– Say “20% lower prices” instead of “lower prices.”

Take advantage of multiple executions. When communicating complex or higher order
messaging, multiple executions are often needed to ensure understanding and impact
consumer behavior.
– Use lower CPM advertising like banner ads. Take advantage of the frequency in a media plan by
using multiple executions which together communicate the point.
Don’t forget the emotional content. Ad campaigns that work best create both emotional
and rational connections with the consumer.
– When using rich media and video, use compelling emotional and rational content together, in the
same execution.
– If this isn’t an option for you, a combination of the two works as well…rely on rich media with sound
and motion to connect emotionally and leverage lower CPM channels to reinforce rational messages.
Make the brand prominent. If the creative doesn’t link back to the brand, then the impact
on sales will be missed.
– Be sure to prominently mention the brand verbally and visually. The best outcome is to make the
brand the hero of the action.

Key Takeaways


Key Takeaways
2009 total retail e-commerce sales were down 2% versus year ago, with travel sales down 5% and
non-travel flat
– Q4 09 marked the first sign of positive growth in the year, with both retail and e-commerce showing marginal
gains vs. YA
– comScore expects to see growth in e-commerce in 2010 but absolute growth will be crimped by continued
high unemployment, consumer deleveraging and their desire to save
Holiday season saw 4% growth, slightly surpassing comScore’s forecast of 3%. This is a marked
improvement over last year when sales dropped by 3%
– Sales grew because of an increase in the number of online buyers, but they spent slightly less per buyer than
in 2008
– The season started earlier than in previous years because of aggressive and early retailer promotions and
lasted longer because of consumer confidence in the reliability of shipping
– Free shipping continued to increase in importance, and social media (especially product reviews) emerged
as an influence on consumer buying
When it comes to the state of the economy, 61% of consumers rate economic conditions as poor,
which although far from ideal is an improvement from a year ago
– 48% are pessimistic about the economy’s future and only 1 in 10 think the economy will improve without
further problems
Couponing, social media, video and mobile are trends that flourished in 2009 and will persist as
we move through 2010


QUESTIONS?

Please contact us at learnmore@comscore.com if you have any
additional questions or comments.

To download a copy of our 2009 Digital Year in Review
Whitepaper, please visit: www.comscore.com/digital09.


Thank You!
Note: A copy of this presentation will be sent to all attendees within 24
hours of today’s webinar.

Com Score Q4 2009 Sor Webinar

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