View CoreDial's recent webinar with Edgewater Networks and learn troubleshooting tips and best practices.

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Troubleshooting Tips and Best Practices
Kevin Asano, Regional Sales Manager
Lars Nohling, Sr. Systems Engineer
Join in on the conversation today …. @Coredial @EWN_INC
#CoreDialPSW

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•Best Practices
•Basic Troubleshooting tips
•Reviewing Edgemarc Web GUI
•Troubleshooting with MOS Scores
•Edgemarc command line tools
•Proxy Arp Configurations
•Q&A
Agenda

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Select the correct EdgeMarc
5 10 90 100 1,000 2,000
Concurrent Media Sessions
Throughput(Mbps)
1.55101001,000
EdgeMarc 250
10 Mbps, 10 Sessions
EdgeMarc 4550
50 Mbps, 70 Sessions
EdgeMarc 4700 Series
100-200 Mbps, 100 Sessions
With Dual WAN
EdgeMarc 7301 Series
1,000 Mbps, 2,000 Sessions

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Edgewater Knowledgebase
• How to secure an EdgeMarc 314294
• Changing EdgeMarc Security Settings 314005
• How to get notified about new software releases 163354
• EdgeMarc Troubleshooting Guide 184828
• How to read MOS score messages 91638
• Coexistence of a 3rd-party VPN/Firewall with EdgeMarc 89995
• FAQ: Proxy Arp 259920
• Configuring Survivability features 107784
• Understanding SIP Register Rate Pacing 164582
• Edgewater Manuals 92806
• WAN Link Redundancy 289321
• What is the latest release of VOS 92688
• SIP Trunking Guides 314240
http://edgewaternetworks.com/kb

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Always Enable Firewall

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Always Enable Firewall

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Always secure remote access

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Duplex Mismatch

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Check for Full/Half Duplex Mismatches

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•Track details of customer complaints
•Date/Time and Extension involved?
•Incoming or Outgoing Call?
•Inside or Outside party affected?
•Phone numbers involved?
•Can the problem be reproduced?
Basic Trouble shooting tips

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•What changed recently?
•How often does this occur?
•Are multiple calls affected?
•What did they hear ?
–Dead Air, Static, Echo, Hum, Buzz,
–Gaps in speech / Dropped words?
Basic Trouble shooting tips

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EdgeMarc GUI troubleshooting

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EdgeMarc GUI troubleshooting

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EdgeMarc GUI troubleshooting

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How to read MOS score messages KB 91638

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How to read MOS score messages KB 91638

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MOS Scores

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Command Line
• Live Demo
• Ping, Traceroute, cat /var/log/messages
• Dmesg, ifconfig, netstat
• Tcpdump examples
• Creating ramdisk w/tcpdump

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Proxy-Arp for 3rd Party Firewalls
Coexistence of a 3rd-party VPN/Firewall with EdgeMarc 89995
FAQ: Proxy Arp 259920

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Working with Edgewater Networks
• Product and Technical contacts
– Kevin Asano, product & pricing
– Lars Nohling, pre-sales technical questions
• Where to buy
– Jenne
– Scansource
– NETXUSA
• Future Sessions?

21. Thank You
www.coredial.com
Partnercommunity@coredial.com
(215) 297-440
www.edgewaternetworks.com
sales@edgewaternetworks.com
(408) 351- 7200