Cordelta were pleased to be invited by TIBCO to present with Dion Hinchcliffe (author of Social Business by Design) in a Tibbr event: Enterprise Social Networking that coincided with Intranets2012 conference held in Sydney on 16 May2012. Our CIO and Director, Matthew Ryan, presented on our use of Tibbr for enterprise conversation behind the firewall.

1. SOCIAL
COLLABORATION
HELPING
BUILD
COMMUNITY
Presenter:
Ma8hew
Ryan
Time:
4pm
Date:
15
May
2012

2. Background
• Professional
Services
Firm
• Established
2004
• 110
staff
and
60
contractors
• Best
Place
to
Work
2011
(11th),
1st
for
Fairness
Category
• Disconnected
consulWng
workforce
• Spread
across
clients
and
locaWons
• Teams
range
in
size
from
1
to
20
• Engagements
range
in
duraWon
from
2
weeks
to
2+
years
2
www.cordelta.com

3. Our
Systems
• Confluence
• project
collaboraWon,
documentaWon,
structured
knowledge
• JIRA
•
issues,
risks,
change
requests,
EPICs,
Storeys,
tasks,
bugs
• Email
• Messages,
conversaWons,
unstructured
knowledge
• Mailman
(decommissioning)
• Mailing
lists
• Survey
Tool
(decommissioning)
• Decision
making,
feedback,
polls
• TIBBR
• ConversaWons,
decision
making,
feedback,
polls
3
www.cordelta.com

4. Our
key
problems
• Many
different
groups/communiWes
• Too
much
email!
• Inefficient
decision
making
• Mailing
List
Maintenance
• Knowledge
lost
in
email
• PracWce
Group
CollaboraWon
www.cordelta.com

5. Email
Jumble
5
www.cordelta.com

6. Sorted!
6
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7. An
Example
7
www.cordelta.com

8. Decision
making
–
EffecWveness
Curve
Meetings, Synchronous Good for building
relationships only.
Effectiveness Gap
80% of communication is non-verbal
Effectiveness
& Efficiency TIBBR, Asynch
Good for conversations,
decisions etc!
Email, Asynch
Good for shouting!
0 3 6 9 12 15 18 21 24 27 30 33
Number of People
8
www.cordelta.com

9. Example
9
www.cordelta.com

10. Too
many
mailing
lists
• Too
many
lists
• No
idea
who
is
on
them
• Staff
did
not
know
how
to
subscribe
to
the
them
• Did
not
know
how
to
unsubscribe
to
them
• Reply
All
sWll
applied
• Too
much
email
noise
with
no
control
over
how
to
receive
message
from
mailing
lists
• Overhead
for
ICT
team
in
keeping
the
lists
up
to
date
10
www.cordelta.com

11. Minimum
Lists
Now
• everyone@cordelta.com
-­‐
used
just
for
important
broadcasts
• External
to
internal
lists
such
as
• quotes@cordelta.com
• admin@cordelta.com
11
www.cordelta.com

12. 12
www.cordelta.com

13. Explicit
13
Tacit
www.cordelta.com

14. PracWce
Development
14
www.cordelta.com

15. Example
15
www.cordelta.com

16. Example
16
www.cordelta.com

17. 17
www.cordelta.com