Dealing with Online Critics and Trolls

Characteristics ,[object Object],[object Object],[object Object],[object Object]

Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

From Critics to Allies Aruni Gunasegaram BabbleSoft Jennifer Laycock The Lactivist

Definition  Takes pleasure in sowing discord  Provokes others into taking up their cause

Profile of a Troll  Generally male  Young (some exceptions)  Free time  Few outside interests (12)

Psychological Theories  Deindividuation (2)  Social Learning Theory (3)  Misattribution Theory of Humor (4) ,[object Object],[object Object]

Weapon FLAMEBAIT incendiary comments that elicit flaming emotional responses from other readers (6)

Tactics  Ad Hominem attacks  Online threats (9)  Offline threats (10)  Cyberstalking (11) (13)

Strategies for Dealing with Trolls

Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sources, continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Photo Credits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SlideShare URL: http://www.slideshare.net/TheJenATX/how-to-survive-a-snark-attack-conniereece-thejenatx Connie Reece @conniereece Conniereece.com Jen Wojcik @TheJenATX Pinqued.com THANK YOU

Dealing with Online Critics and Trolls

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