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Amazon Kindle Fire’s Sentiments
from Social Media?



              R. Paul Singh
          rps@socialnuggets.net
AGENDA

• Likely competitors of Amazon Kindle Fire

• Missing features of Amazon Kindle Fire

• Intent to Purchase for Amazon Kindle Fire

• Silk Browser

• Sources

• SocialNuggets Technology & Offering

• Summary




                                              2
Who are the most likely competitors for Amazon
Kindle Fire Tablet?




     Source: Twitter & Blogs using technology from www.socialnuggets.net

                                                                           3
Who are the most likely competitors for Amazon Kindle Fire?

• Of the sample discussing Kindle Fire Competition, 48% people think
  Amazon Kindle Fire will compete with Apple Tablets while 51% think
  it will compete with other Tablets

• Samples of posts thinking it competes with other Tablets

   • Kindle Fire may force Android tablet makers to cut prices

   • Nice..Amazon goes for the kill....4 new Kindles(2 with touch)...Kindle Fire is
     their answer to Tablets

• Samples of posts thinking it competes with iPad

   • Oh my, the new @AmazonKindle is an iPad killer. Can't wait to use it.

   • Amazon ignites tablet war with Fire, takes on Apple

• Price was the most overwhelming reason mentioned for its
  competitive strength
                                                                                4
Which of the missing features of Android Kindle Fire
got most discussions in social media?




     Source: Twitter & Blogs using technology from www.socialnuggets.net

                                                                           5
Which of the missing features of Android Kindle Fire got most
discussions in social media?
• Of the sample discussing missing features of Kindle Fire, 44% people
  think lack of 3G/4G connectivity is a big missing feature while 30%
  talked about missing camera, 15% cite lack of Microphone and 12%
  discuss the smaller screen size.

• Samples of posts citing lack of 3G
   •   No 3G for the Fire. I was actually about to preorder, but that stopped me..

   •   No 3G is a poor choice. No camera/microphone is also perplexing - if only for skype clients

• Samples of posts citing lack of Camera & Microphone & Screen Size
   •   If theres no web cam It's a piece of shit!

   •   With no Web cam or mic they will only compete with iPad 1 and they're not gonna win

   •   No microphone, no camera. Its just another eReader with pretty face Silk browser on it

   •   Half the screen size of an ipad for half the price. Too small for comics. No 3g. Not a phone. Why
       not just wait for the iphone5?

                                                                                                  6
What is Intent to Purchase for Kindle Fire look like in
Social Media?



     33.80%


                                                        Intent to Purchase

                                                        Intent Not to Purchase
                                        66.20%




     Source: Twitter & Blogs using technology from www.socialnuggets.net

                                                                             7
What is the Intent to Purchase on Amazon Kindle Fire?

• 66% of the people expressing Intent to Purchase said they will buy an
  Amazon Kindle Fire and 34% people said they will not buy it

• Samples of posts expressing Intent to Purchase
   •   @AmazonKindle I want to buy. When can I order?

   •   i'm getting two one for me and one for my parents for christmas. was thinking about getting
       them an iPad but it was pretty pricey, also thought about getting them a Kindle but i didn't think
       they wanted JUST an E-Reader. this is perfectly in the middle between the two.

• Samples of posts expressing Intent not to Purchase
   •   Would never buy one. The screen is WAY too small, and when I can buy a notebook with a 13
       inch screen that does everything for 300 bucks, why on earth would I spend 200 on something
       that barely surfs the net?

   •   surprise, surprise -- will NOT be purchasing the Amazon tablet -- SHOCKING 4 this Tech Diva!
       (Just wasn't impressed)



                                                                                                  8
How did social media classify Amazon Silk Browser in
Kindle Fire?




     Source: Twitter & Blogs using technology from www.socialnuggets.net

                                                                           9
How did social media classify Amazon Silk Browser in Kindle
 Fire?

• 34% of the people are worried about Privacy concern from Amazon
  Silk while 59% mentioned Cloud approach of this browser

• Samples of posts expressing Privacy Concern
   •   RT @ludovicchabant: So, err, isn't that Amazon Silk Browser the biggest privacy headache ever?

   •   Amazon's Silk Browser May Not Be Smooth When It Comes to Privacy http://t.co/TqaWipjt

   •   ViewFrom140: RT @gcluley: The browser in the Amazon Kindle Fire is already ringing privacy
       alarm bells http://t.co/kMLk6fys

• Samples of posts on Cloud and innovation
   •   Amazon Silk browser turns the cloud into your browser's cache. #soundsprettyfast

   •   Best part of #AmazonFire is the @AmazonSilk browser. Cloud backend to optimize and minimize
       round trips+predictive analytics == gamechanger

   •   RT @robertgaal: Amazon's Silk browser is absolutely fascinating: http://t.co/DaVGARxc (though
       the "20 years of no browser innovation" claim is getting old)

                                                                                               10
Sources Used in Analysis
• Total Posts collected on Sept 28, 2011 used in Analysis – 11,533

• Sources and their Contribution

   • Twitter – 10,838

   • Comments on Engadget.com – 443

   • Comments on Techcrunch – 149

   • Comments on NY Times – 98

   • Comments on Guardian – 22

   • Comments on Time – 3




                                                                     11
Technology Overview

                                                                             Alerts


                                                Vertical
                                                Ontology
                                                                             Greenplum
                                                NLP based
                                              Text Analytics
                       Smart                        +           Tagged
                                                Sentiment                    Data Warehouse
                                                  Engine        Enriched
                     Connectors                                   Data
                                                                 Stream      CSV Files

                                                 Entities
                                               Sentiments
                                                  Topics
                                                                             Custom Nuggets
                                                Clustering




Focused Harvesting                SocialNuggets Engine         Data Output



                                                                                      12
What are SocialNuggets offering?
• Free Portal (For Now)
    Pre-selected Nuggets/Graphs on Smartphones & Tablets updated at 2-4 weeks interval
    Twitter trending topics related to each of the Graphs


• Premium Data Portal – Offered as a SAAS on a monthly basis
    Allow you to derive your own insights such as
        Your brands and products details
        Competitive Intelligence
        Feedback on Product Features like Battery, Pricing, Intent to Buy
        Customer support issues & how your company stacks up
    Data available in various formats
        Data available in Greenplum Data warehouse & can be used by BI products like
          Tableau
        Data can be imported into CSV files for input into your SAS or SPSS
        Data can be analyzed via our Flex based portal
    Customization Needs
        Talk to us


                                                                                   13
Summary
• Amazon Kindle Fire will compete not just with Apple iPad2 but with all
  other Tablets with its new price point

• Lack of 3G, Camera and Microphone are big issues that come in the
  way of success of Amazon Kindle Fire

• Of the people expressing Intent to Purchase, 66% are overwhelmingly
  positive while 34% are negative

• 34% people expressed Privacy concerns from Amazon Silk Browser
  while over 60% people appreciated its Cloud, Performance &
  Innovativeness




                                                                    14
How to contact us?


Thank you!
Contact Info: R. Paul Singh
rps@socialnuggets.net

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Amazon kindle fire social report - Sep 29

  • 1. Amazon Kindle Fire’s Sentiments from Social Media? R. Paul Singh rps@socialnuggets.net
  • 2. AGENDA • Likely competitors of Amazon Kindle Fire • Missing features of Amazon Kindle Fire • Intent to Purchase for Amazon Kindle Fire • Silk Browser • Sources • SocialNuggets Technology & Offering • Summary 2
  • 3. Who are the most likely competitors for Amazon Kindle Fire Tablet? Source: Twitter & Blogs using technology from www.socialnuggets.net 3
  • 4. Who are the most likely competitors for Amazon Kindle Fire? • Of the sample discussing Kindle Fire Competition, 48% people think Amazon Kindle Fire will compete with Apple Tablets while 51% think it will compete with other Tablets • Samples of posts thinking it competes with other Tablets • Kindle Fire may force Android tablet makers to cut prices • Nice..Amazon goes for the kill....4 new Kindles(2 with touch)...Kindle Fire is their answer to Tablets • Samples of posts thinking it competes with iPad • Oh my, the new @AmazonKindle is an iPad killer. Can't wait to use it. • Amazon ignites tablet war with Fire, takes on Apple • Price was the most overwhelming reason mentioned for its competitive strength 4
  • 5. Which of the missing features of Android Kindle Fire got most discussions in social media? Source: Twitter & Blogs using technology from www.socialnuggets.net 5
  • 6. Which of the missing features of Android Kindle Fire got most discussions in social media? • Of the sample discussing missing features of Kindle Fire, 44% people think lack of 3G/4G connectivity is a big missing feature while 30% talked about missing camera, 15% cite lack of Microphone and 12% discuss the smaller screen size. • Samples of posts citing lack of 3G • No 3G for the Fire. I was actually about to preorder, but that stopped me.. • No 3G is a poor choice. No camera/microphone is also perplexing - if only for skype clients • Samples of posts citing lack of Camera & Microphone & Screen Size • If theres no web cam It's a piece of shit! • With no Web cam or mic they will only compete with iPad 1 and they're not gonna win • No microphone, no camera. Its just another eReader with pretty face Silk browser on it • Half the screen size of an ipad for half the price. Too small for comics. No 3g. Not a phone. Why not just wait for the iphone5? 6
  • 7. What is Intent to Purchase for Kindle Fire look like in Social Media? 33.80% Intent to Purchase Intent Not to Purchase 66.20% Source: Twitter & Blogs using technology from www.socialnuggets.net 7
  • 8. What is the Intent to Purchase on Amazon Kindle Fire? • 66% of the people expressing Intent to Purchase said they will buy an Amazon Kindle Fire and 34% people said they will not buy it • Samples of posts expressing Intent to Purchase • @AmazonKindle I want to buy. When can I order? • i'm getting two one for me and one for my parents for christmas. was thinking about getting them an iPad but it was pretty pricey, also thought about getting them a Kindle but i didn't think they wanted JUST an E-Reader. this is perfectly in the middle between the two. • Samples of posts expressing Intent not to Purchase • Would never buy one. The screen is WAY too small, and when I can buy a notebook with a 13 inch screen that does everything for 300 bucks, why on earth would I spend 200 on something that barely surfs the net? • surprise, surprise -- will NOT be purchasing the Amazon tablet -- SHOCKING 4 this Tech Diva! (Just wasn't impressed) 8
  • 9. How did social media classify Amazon Silk Browser in Kindle Fire? Source: Twitter & Blogs using technology from www.socialnuggets.net 9
  • 10. How did social media classify Amazon Silk Browser in Kindle Fire? • 34% of the people are worried about Privacy concern from Amazon Silk while 59% mentioned Cloud approach of this browser • Samples of posts expressing Privacy Concern • RT @ludovicchabant: So, err, isn't that Amazon Silk Browser the biggest privacy headache ever? • Amazon's Silk Browser May Not Be Smooth When It Comes to Privacy http://t.co/TqaWipjt • ViewFrom140: RT @gcluley: The browser in the Amazon Kindle Fire is already ringing privacy alarm bells http://t.co/kMLk6fys • Samples of posts on Cloud and innovation • Amazon Silk browser turns the cloud into your browser's cache. #soundsprettyfast • Best part of #AmazonFire is the @AmazonSilk browser. Cloud backend to optimize and minimize round trips+predictive analytics == gamechanger • RT @robertgaal: Amazon's Silk browser is absolutely fascinating: http://t.co/DaVGARxc (though the "20 years of no browser innovation" claim is getting old) 10
  • 11. Sources Used in Analysis • Total Posts collected on Sept 28, 2011 used in Analysis – 11,533 • Sources and their Contribution • Twitter – 10,838 • Comments on Engadget.com – 443 • Comments on Techcrunch – 149 • Comments on NY Times – 98 • Comments on Guardian – 22 • Comments on Time – 3 11
  • 12. Technology Overview Alerts Vertical Ontology Greenplum NLP based Text Analytics Smart + Tagged Sentiment Data Warehouse Engine Enriched Connectors Data Stream CSV Files Entities Sentiments Topics Custom Nuggets Clustering Focused Harvesting SocialNuggets Engine Data Output 12
  • 13. What are SocialNuggets offering? • Free Portal (For Now)  Pre-selected Nuggets/Graphs on Smartphones & Tablets updated at 2-4 weeks interval  Twitter trending topics related to each of the Graphs • Premium Data Portal – Offered as a SAAS on a monthly basis  Allow you to derive your own insights such as  Your brands and products details  Competitive Intelligence  Feedback on Product Features like Battery, Pricing, Intent to Buy  Customer support issues & how your company stacks up  Data available in various formats  Data available in Greenplum Data warehouse & can be used by BI products like Tableau  Data can be imported into CSV files for input into your SAS or SPSS  Data can be analyzed via our Flex based portal  Customization Needs  Talk to us 13
  • 14. Summary • Amazon Kindle Fire will compete not just with Apple iPad2 but with all other Tablets with its new price point • Lack of 3G, Camera and Microphone are big issues that come in the way of success of Amazon Kindle Fire • Of the people expressing Intent to Purchase, 66% are overwhelmingly positive while 34% are negative • 34% people expressed Privacy concerns from Amazon Silk Browser while over 60% people appreciated its Cloud, Performance & Innovativeness 14
  • 15. How to contact us? Thank you! Contact Info: R. Paul Singh rps@socialnuggets.net