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Making Informed Decisions on
IT Training & Certification

        Nicola Park
        Business Development Manager, CompTIA

        June 2012
The UK IT Skills Gap in 2012




Mismatch between available technologies
    and the skills to support them
The UK IT Skill Gap in 2012


                IT Support
                Requirements

                   IT Staff Skills
                   & Training
Scope of the Skill Gap

 110,400 new entrants into the IT and telecoms
  industry required each year
 51% expect the number of IT technicians in their
  organisation to grow
 66% of IT professionals find it challenging to recruit
  the IT talent they need
 43% of all UK businesses saw skills gap widen
 47% blame fast pace of technology change
Where to Focus IT Training

            Security
 £27bn annual cost to UK businesses
 90% of organisations struggle to
recruit security talent
Where to Focus IT Training


     Networking &
     Infrastructure
 100% of businesses see this as a
  business priority

 44% are still seeing a growing skills
  gap in this area

 Cloud is underpinned by reliable
  powerful networks
Where to Focus IT Training

    Data Centres
 90% of IT decision makers
will grow data centre footprint in
next 12 months

 Cloud will create 300,000 new
jobs by 2015. Who will be
qualified to fill them?
Where to Focus IT Training



        Mobility
 69% of small businesses see
mobility as key to growth

 Integration of new mobile
devices requires specialist IT
skills
Closing the Skills Gap


New hires + education for employees =
          strongest returns
Planning & Delivering
Learning Programmes

Ensure learning programmes have
        maximum impact
Competency mapping
  – Where are the skills gaps?
  – Take into account your
    business’ objectives
  – Only 28% have a formal
    mapping process in place
Planning & Delivering
Learning Programmes
Build the learning programme through
training & certification
 Nearly 50% of employers think
  certification breeds more
  productive technical workforce

 More than 55% of employees
  recognise certification offers
  them improved career
  opportunities
Achieving Employee Buy-In


   Decide on traditional
   classroom, e-learning     Make it engaging
   or blended approach



                 Demonstrate true
               investment in people
Achieving Management Buy-In


                                           Connect the dots
Make the business      Not just about     between IT training
      case            immediate cost          & corporate
                                           strategic direction


          Demonstrate long-    Build a partnership
            term tangible           between
               benefit         management & IT
Case Study: ING




           85 million customers
           + 107,000 employees
           + €1.3 trillion in assets

  → The bank needed to move to the cloud
Case Study: ING




 Goal: Build awareness and competency before the
  technology implementation

 Challenge: Educate large number of employees in
  short timeframe about cloud
Case Study: ING

Approach: Engagement using innovative &
interactive delivery methods
   Kick-off video message from CTO

   Awareness programmes for business managers

   Cloud Certification for IT professionals

   Specialist technical training for cloud IT team

   ‘Essential Cloud Book’ for all staff

   Simulated game – ‘Cloud Challenge’ released to all staff
Case Study: ING

Outcomes:

   1500 people trained

   A rapid understanding and acceptance of the cloud by the IT
    workforce and business users

   ING success in the private cloud

   ING preparing to explore the public cloud
Summary

                       Technology change
   Mismatch between
                       will continue; skills
    technology and
                       programmes need
         skills
                            to keep up

        Learning       Certification is not
   programmes need        the same as
    careful planning   training; both are
      and analysis           needed
Thank You
    Nicola Park
npark@comptia.org
   07850054498

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Making Informed Decisions on IT Training and Certification

  • 1. Making Informed Decisions on IT Training & Certification Nicola Park Business Development Manager, CompTIA June 2012
  • 2. The UK IT Skills Gap in 2012 Mismatch between available technologies and the skills to support them
  • 3. The UK IT Skill Gap in 2012 IT Support Requirements IT Staff Skills & Training
  • 4. Scope of the Skill Gap  110,400 new entrants into the IT and telecoms industry required each year  51% expect the number of IT technicians in their organisation to grow  66% of IT professionals find it challenging to recruit the IT talent they need  43% of all UK businesses saw skills gap widen  47% blame fast pace of technology change
  • 5. Where to Focus IT Training Security  £27bn annual cost to UK businesses  90% of organisations struggle to recruit security talent
  • 6. Where to Focus IT Training Networking & Infrastructure  100% of businesses see this as a business priority  44% are still seeing a growing skills gap in this area  Cloud is underpinned by reliable powerful networks
  • 7. Where to Focus IT Training Data Centres  90% of IT decision makers will grow data centre footprint in next 12 months  Cloud will create 300,000 new jobs by 2015. Who will be qualified to fill them?
  • 8. Where to Focus IT Training Mobility  69% of small businesses see mobility as key to growth  Integration of new mobile devices requires specialist IT skills
  • 9. Closing the Skills Gap New hires + education for employees = strongest returns
  • 10. Planning & Delivering Learning Programmes Ensure learning programmes have maximum impact Competency mapping – Where are the skills gaps? – Take into account your business’ objectives – Only 28% have a formal mapping process in place
  • 11. Planning & Delivering Learning Programmes Build the learning programme through training & certification  Nearly 50% of employers think certification breeds more productive technical workforce  More than 55% of employees recognise certification offers them improved career opportunities
  • 12. Achieving Employee Buy-In Decide on traditional classroom, e-learning Make it engaging or blended approach Demonstrate true investment in people
  • 13. Achieving Management Buy-In Connect the dots Make the business Not just about between IT training case immediate cost & corporate strategic direction Demonstrate long- Build a partnership term tangible between benefit management & IT
  • 14. Case Study: ING 85 million customers + 107,000 employees + €1.3 trillion in assets → The bank needed to move to the cloud
  • 15. Case Study: ING  Goal: Build awareness and competency before the technology implementation  Challenge: Educate large number of employees in short timeframe about cloud
  • 16. Case Study: ING Approach: Engagement using innovative & interactive delivery methods  Kick-off video message from CTO  Awareness programmes for business managers  Cloud Certification for IT professionals  Specialist technical training for cloud IT team  ‘Essential Cloud Book’ for all staff  Simulated game – ‘Cloud Challenge’ released to all staff
  • 17. Case Study: ING Outcomes:  1500 people trained  A rapid understanding and acceptance of the cloud by the IT workforce and business users  ING success in the private cloud  ING preparing to explore the public cloud
  • 18. Summary Technology change Mismatch between will continue; skills technology and programmes need skills to keep up Learning Certification is not programmes need the same as careful planning training; both are and analysis needed
  • 19. Thank You Nicola Park npark@comptia.org 07850054498

Notas do Editor

  1. Need graphic of two puzzle pieces, or something like that, that don’t match.
  2. Need a photo showing cyber crime