In today’s ever-evolving and highly competitive marketplace, to be successful you need to rapidly respond to your customer’s ever increasing demands, constantly re-invent your product and service offerings, and also adhere to regulatory changes, address operational challenges and meet sustainability demands. At this event, you will learn first-hand how SAP can support the specific business requirements of Logistic Service Providers, Freight Forwarders, Liner Shipping Companies, Railways, Airlines, Passenger Transportation Companies, etc. You will hear how the solutions from SAP are enabling their customer’s businesses to gain competitive advantage by increasing operational efficiency, whilst reducing operating costs. Over the two day event you will also have plenty of opportunity to find out how you can manage core operations, connect to your customers and gain visibility across the enterprise, all from a single business process platform. Packed with opportunities to gain access to current thinking from the industry, the latest best practices, SAP solution updates and roadmaps, and new innovative approaches to business and technology issues, we have structured the event to give you an interactive and focused format, and a truly thought-provoking agenda. The agenda offers a mix of keynote presentations and break out tracks taking you through a number of “information forums” on the hottest topics in the industry today. With a mix of best practice customer case studies, facilitated interactive discussions, “deep dive” expert presentations, live demonstrations, as well as plenty of opportunity for you to network with your fellow participants, this is a unique opportunity to learn from the experts. http://uk.tacook.com/events/conferences/details/international-sap-conference-for-travel-and-transportation-2014.html

1. International SAP®
Conference for Travel
and Transportation 2014
April 2–3, 2014
Rhein-Neckar-Arena, Sinsheim
Germany

2. WELCOME
We look forward to an informative and exciting International SAP®
Conference for Travel and Transportation where you will expand your
knowledge on how technology solutions can be used to better serve
your customers.
The theme for 2014 is “customer-centric innovation”. We will tackle, head-on, the challenges faced by travel and transportation
service providers, identifying opportunities and offering insights into strategies and tactics that can be adopted to succeed in
creating a customer-centric sustainable service-business model.
Over the course of the event, we will show, through best practice case studies and expert presentations, how SAP solutions specifically fit your industry and can be leveraged for your future success. You will gain access to the very latest information on managing
demand, running service operations, managing assets, marketing profitable services that customers want, driving sales organizations to sell what customers will buy, and most importantly, interacting with your customers to drive loyalty and ensure their
expectations are met. This, of course, will include discussion of products to run your entire service business, with particular focus on
innovative platforms in cloud, mobile, and in-memory technologies.
So, please come ready to take part in the interactive discussions and demo sessions to increase your exposure to all the information
relevant to you and your organization. Continue the conversation in the exhibition area to make useful contacts and take valuable advice back to your working environment.
The central goal is to give you maximum opportunity to meet with and learn from influential decision makers, technical experts,
industry thought leaders, and SAP customers that will result in lasting connections to ensure follow through after the event closes.
We are delighted to offer you this compelling agenda and interactive format, and we look forward to meeting you in April!
Till Dengel
Head of Industry Business Solutions for Travel and Transportation,
SAP

3. AGENDA
WEDNESDAY, APRIL 2, 2014
8:00 am
Registration, Visit the Show Floor, and Time for Networking
9:00 am
Chairman’s Opening Remarks
Till Dengel, Head of Industry Business Solutions for Travel and Transportation, SAP
9:15 am
Training the Football Stars of the Future Through Advanced Technology, Big Data,
and Youth Development
• An innovative approach to youth development at Hoffenheim Youth Academy
• Using modern technological advances to understand player strengths and weaknesses
• How the SAP HANA® platform is powering the youth development scheme
Bernhard Peters, Director for Sports and Youth Development, 1899 TSG Hoffenheim
9:45 am
Managing Change in a Changing World
• How the world has become more volatile
• The need for business to be able to deal with change
• Getting an organization fit for transformation; the example of DHL Freight
Kim MacGillavry, Vice President Transformation, DHL Freight
10:15 am
Refreshments, Visit the Show Floor, and Time for Networking
A Strategies for the Front Office
C Passenger Travel and Leisure
A1 Operational Execution for
Multimodal Freight Forwarding
B1 Yard Management
Functionality from SAP
C1 Enabling a Great Passenger
Experience: Social Awareness and
the Full Customer Journey
Introduction:
Ever-Increasing Customer
Demands
Daniel Berginz, SAP
10:45 am
B Transportation Excellence for
Carriers
Introduction to Yard
Management: Functional
Overview, Actual Status and
Development Outlook
Frank Wernze, SAP
Streamlining Freight Processes
with SAP Solutions at Norbert
Dentressangle
Paul Momege and Nassim Teffah,
Norbert Dentressangle Overseas
Demo:
Following an Ocean Freight LCL
Shipment from Customer Order
Entry to Departure
Daniel Berginz, SAP
Discussion
What other challenges do our
forwarding customers have and
how does SAP address them?
What is the outlook for the next
releases?
12:15 pm
Aurizon’s Yard Management with
SAP Software
Shaun Johnson, Aurizon
Demo:
Yard Management Functionality
from SAP – Taking a Closer Look
Frank Wernze, SAP
Discussion
Should yard management be a
stand-alone or an integrated
solution? How does the SAP
solution compare with legacy or
best-of-breed solutions? How
important is a graphical view on
yard management?
Introduction: Enhancing the
Experience of Your Passengers
Anke Junker, SAP
Demo:
Join the Crew to Create a New
Passenger Experience: From
Briefing of Crew to Personalized
Sales and Service Offerings for
Passengers
Roland Müller, SAP
Enhancing Passenger Experience
in Practice – The Story of a Major
Transportation Company
Presenter TBC
Discussion
How is your company challenged
by new trends related to customer
experience?
Lunch, Visit the Show Floor, and Time for Networking
For comprehensive details relating to this
event, please visit
www.tacook.de/travelandtransport2014
for agenda details visit
www.tacook.de/tt2014agenda

4. AGENDA
WEDNESDAY, APRIL 2, 2014
A Strategies for the Front Office
1:30 pm
B Transportation Excellence for
Carriers
A2 Implementing LSP Processes
Based on Industry Templates
B2 Strategic Freight Management C2 Airline Day of Operations:
for Logistics Service Providers
Optimizing the Handling of
(LSPs)
Disruptions
Introduction:
Essential Components of the
Logistics and Carrier Solution
from SAP
Bernd Lauterbach, SAP
Introduction:
What Strategic Freight Management (SFM) Is and Exactly What
Areas It Addresses
Daniel Berginz, SAP
Building blocks of logistics processes for forwarders and carriers Strategic Freight Management –
Bernd Lauterbach, SAP,
A Product Overview
Olaf Hajeck, IBM
Daniel Berginz, Franz Hero and
Elinor Castell, SAP
Detailed Insight
• Industry templates for logistics
Demo:
service providers
From Purchasing to Auto-Costing
• Implementation and rollout proof Carrier Bookings
cess using industry templates
Daniel Berginz, SAP
Bernd Lauterbach, SAP,
Olaf Hajeck, IBM
Discussion
How would SAP innovations in
Discussion
SFM transform your environment,
Implementing industry templates and how does SAP plan to enhance
– how do you make logistics
the solution in the future?
implementations efficient?
C Passenger Travel and Leisure
Airline Day of Operations – The
Challenge and the Way Forward
Eva-Maria Roe, SAP
Demo:
Optimized Crew Recovery: Looking
over the Shoulder of a Crew
Controller
Claude Philippe Medard, SAP
Panel Discussion
Challenges of Disruptions in the
Airline Industry
Panelists:
Phil Te Hau, SAP,
Nidhi Sawhney, SAP
Representatives of airlines, TBC
3:00 pm
Refreshments, Visit the Show Floor, and Time for Networking
3:15 pm
SAP and Partner Demos
Demos will be running on specific topics, showcasing various processes and enhancements. These will run for
20 minutes each, including question time, further details at www.tacook.de/travelandtransport2014
4:45 pm
Refreshments, Visit the Show Floor, and Time for Networking
A Strategies for the Front Office
5:00 pm
B Transportation Excellence for
Carriers
C Passenger Travel and Leisure
A3 Order-to-Cash Operations in
Trucking, Logistics Operations,
and Global Forwarding
B3 Touch the Heart of the
Railroads – SAP TM 9.1
Introduction:
Order to Cash with SAP
Transportation Management
(SAP TM) 9.1 Application –
The New Release for Rail
Hanna Gradzka, SAP
C3 Enabling Smart Ticketing for
Passenger Transportation Companies
Why SAP TM for Aurizon –
Reasons for This Choice
Shaun Johnson, Aurizon
Smart Ticketing, Use Cases, and
Validation – Experiences of a
European Rail Operator
Presenter TBC
A Real Enterprise Transformation
– Innovating Order-to-Cash
Operations in Logistics
Enterprises
Bernd Mosbrucker, Novigo
Experience in Production with
SAP TM – Customer Examples in
Trucking, Logistics Operations,
and Global Forwarding (with
Demo)
Bernd Mosbrucker, Novigo
Customer Presenter TBC
Enabling Smart Ticketing: Requirements, Trends, Solution Portfolio
Eberhard Kurz, Senta Belay, both
SAP
How SAP TM 9.1 Fits Rail-Specific
Processes: Most important
Demo:
Processes, Integration, Road Map Enabling Smart Ticketing - How SAP
Hanna Gradzka, SAP
Covers the Ticketing Needs of Public Transit and Passenger Transport
Discussion
Discussion
Companies
Innovation in trucking: How do you Why SAP TM for Rail?
Senta Belay, SAP
link vision, requirements, and
Do our customers trust SAP to
benefits, and define business
take responsibility for their core
Discussion
readiness in operations?
business? Standard software
What are the challenges and
solution for O2C against rail legacy opportunities in achieving a modern
systems.
smart ticketing platform?
Guests: Shaun Johnson, Aurizon
Topics include smart media, trends,
and Jim Harris, Canadian Pacific
payments, card-centric vs.
Railroad
back-office-centric, CRM and
customer management, ticketing and
revenue management, yield
management in passenger transit.
6:30 pm
Cocktails in the Exhibition
7:30 pm
Evening Event

5. AGENDA
THURSDAY, APRIL 3, 2014
9:00 am
Welcome Back
Bob Leeds, Industry Marketing Director, Travel Transportation, SAP
9:05 am
STM Merci: Not your father’s loyalty program
• Co-innovation program that STM and SAP engaged in to change consumer experience
• STM’s breakthrough consumer service based on a context-aware mobile application
• Results and the power of one-to-one marketing
Pierre Bourbonniere, Chief Marketing Officer, Société de Transport de Montréal (STM)
Herve Pluche, Vice President, SAP Precision Marketing, SAP
9:30 am
Panel Discussion
Lessons and Ideas for Weaving Social Media into Your Core Business Initiatives
Discover the business initiatives for which the panelists are leveraging social media to plan, analyze, and
execute their campaigns. Learn how their social media activities are being integrated into business initiatives
like customer service, marketing brand building, lead generation, and partner collaboration. Find out how
tools will be used to protect brand sentiment, find leads, and shape conversation tactics. Explore where
social media blends with platform technologies like mobile.
Moderator: Bob Leeds, Industry Marketing Director, Travel Transportation, SAP
10:15 am
Refreshments, Visit the Show Floor, and Time for Networking
A Strategies for the Front Office
10:45 am
B Transportation Excellence for
Carriers
C Passenger Travel and Leisure
A4 Productizing Transportation
Services
B4 Crossing Oceans with SAP
C4 Maintenance Planning with
SAP HANA
Introduction:
Overview of Logistics Services
Structuring and Productizing of
the Logistics Sales Portfolio
Bernd Lauterbach, SAP
Detailed Insight
• Linking sales, pricing, and operational guidance
• Using SAP TM as product and
service catalog for logistics
services
Bernd Lauterbach, SAP
Demo:
Product Modeling and Pricing in
SAP TM
Bernd Lauterbach, SAP
Introduction: Enabling Business
Transformation in the Liner
Shipping Industry
Reiner Jabbar, SAP
Delivering the Goods: Insights
from Implementation at Leading
Shipping Line Clients
Steven Allen, IBM
Demo:
Quotation-to-Cash Process for
Liner Shipping
Reiner Jabbar, SAP
Discussion
Going forward, what are the
differentiators in this challenging
industry, and how can IT enable
them?
Discussion
Productizing transportation
services – what are the stepping
stones and success factors?
12:15 pm
Lunch, Visit the Show Floor, and Time for Networking
Success Factors for an Efficient
Maintenance Planning Process
with Optimized Spare Parts
Management
Franz Uhr, SAP
Implementing SAP HANA for
Spare Parts Management –
A Customer Story
Presenter TBC
Demo:
Spare-Parts-Focused Maintenance Processes: Spare Parts
Stock Simulator and More
Franz Uhr, SAP
Discussion
How do you improve maintenance
planning and optimize spare
parts?

6. AGENDA
THURSDAY, APRIL 3, 2014
A Strategies for the Front Office
1:15 pm
B Transportation Excellence for
Carriers
A5 Increasing Operational
Efficiency with SAP HANA
B5 How to Grow and Deliver SuC5 Meet selected Customers in
perior Customer Service Through the Lounge Area
Operational Excellence
During this session you will have
Introduction: Why Operational
the chance to meet specially
Excellence Matters
selected customers to get access
Christian Schmaus, Westernacher to the latest approaches, tips and
advice. Gain valuable insights and
Global Operational Excellence in
enjoy personal time with these
Contract Logistics
experts.
Presenter TBC
Key Success Criteria for Increasing Operational Efficiency – You
Have to Measure What You Want
to Improve
Franz Uhr, SAP
Boosting Efficiency at Russian
Railways with SAP HANA
Vadim Moskalenko, Russian
Railways (RZD)
Video:
Russian Railways Proof of Concept with SAP HANA
C Passenger Travel and Leisure
Demo:
• Transportation Services and
Standard Operating Procedures
• From Transport Planning to
Freight Settlement
Ronny Horvath, Westernacher
Discussion
Increasing operational efficiency:
Discussion
where do you see the most
The moment of truth – what are
promising areas for improvement? the hurdles in your company that
prevent you achieving operational
excellence?
2:45 pm
Refreshments, Visit the Show Floor, and Time for Networking
A Strategies for the Front Office
3:00 pm
B Transportation Excellence for
Carriers
C Passenger Travel and Leisure
A6 Connectivity to the Global
Logistics Community at Your
Fingertips – Get in the Flow with
SAP and Descartes
B6 Next-Generation Assessorial
Management
C6 Shifting the Airline Business
Model
Next-Generation Assessorial
Management: Background, Key
Elements, Road Map
Frank Wernze, SAP
Looking Ahead – The Airline
Business in 15 Years
Logistics Is the Backbone of
Commerce
Robert Beauchemin,
The Descartes Systems Group
• A growing industry, but in turbulence: The challenges, then and
Experiences with Next-Generation now
Assessorial Management at
• Overview of the panel of airlines
Connectivity to the Global
Canadian Pacific Railroad
• Customer sentiment analysis
Logistics Community – The NDO Jim Harris, Canadian Pacific
• Implications and proposed
Approach
Railroad
avenues: Rethinking alliances,
Paul MOMEGE, IT Director, Norbert
having a continuous dialog, social
Dentressangle Overseas
Demo:
business transformation
Next-Generation Assessorial
• Key messages: Passenger experiDemo:
Management: The Look and Feel
ence management, mobile
Keeping It Simple – The TM-GLN Frank Wernze, SAP
strategy
Global Gateway Connector
• SAP approach
Discussion
Simon Lescarcelle-Evin, SAP
Discussion
Why is assessorial management so
Question time - Open discussion important for railroads?
Discussion
with the audience
Why is it so difficult to collect
Drivers for change in the airline
assessorial revenue?
business: how should you make
the best use of technology, human
capital, and environmental
changes?
4:30 pm
Farewell Remarks and Close of Conference
For comprehensive details relating to this
event, please visit
www.tacook.de/travelandtransport2014
for agenda details visit
www.tacook.de/tt2014agenda

7. Premium Sponsors
Descartes
Descartes is the global leader in providing on-demand software-as-a-service solutions
focused on improving the productivity, performance, and security of logistics-intensive
businesses. Descartes has over 171,000 parties using its cloud-based services. Customers use our modular software-as-a-service solutions to route, schedule, track, and
measure delivery resources; plan, allocate, and execute shipments; rate, audit, and pay
transportation invoices; file customs and security documents for imports and exports;
and complete numerous other logistics processes by participating in the world’s largest
collaborative multimodal logistics community.
If logistics is critical to your business, Descartes connects the people and technology
to put your organization in motion.
Descartes offers:
• Routing, mobile, and telematics solutions: next-generation planned vs. actual performance management
• Transportation management: effectively manage the purchased transportation
process to reduce complexity, improve control, and reduce costs
• Customs and regulatory compliance solutions: the right tools for complying with the
rules
• Global logistics network services: the flexibility to connect, communicate and
collaborate your way
• Broker and forwarder enterprise systems: handle more shipments with less overhead
• Our headquarters are in Waterloo, Ontario, Canada, and we have offices and partners
around the world.
For more information, please visit: www.descartes.com
IBM
IBM: Your partner of choice for SAP solutions
For over 40 years, SAP and IBM have helped clients formulate and execute winning
strategies. Since the SAP Pinnacle Awards began in 2002, IBM has won 28 awards –
more than any other SAP partner. The result of this close relationship is a “best of both
worlds” portfolio that helps companies realize immediate business value and sustainable growth by improving processes and enhancing efficiencies. IBM is committed to
delivering innovative solutions to help you become smarter, faster, and interconnected.
Our global reach and deep understanding of industry needs, business processes, and
how technology can be used to create meaningful change have enabled us to transform
companies around the world, empowering them to unlock their true potential.
For more information, please visit: www.ibm-sap.com
logventus
Logventus advises clients in how to build a transportation management (TM) project in
a smart way, solves problems during running TM projects, and provides all large TM integrators with experienced TM architects, consultants, and developers. logventus is a
member of the TM community right from the beginning and has taken part in several
successful international TM implementations. Our advantage is the combination of
deep knowledge in logistics (client and service provider) and in SAP software modules
for logistics (TM, extended warehouse management, event management) with experienced skills in project and program management and management consulting.
For more information, please visit: www.logventus.de

8. Premium Sponsors
Novigo
Novigo (formerly GOPA IT Consultants Inc.) is a competence leader for supply chain execution consulting services. Our expert teams enable clients to uncover the benefits of the
state-of-the-art SAP Transportation Management application while transforming their supply chain execution organizations. Through our subsidiaries in North America, EMEA, and
Asia we support our customers worldwide. Among SAP services partners, Novigo is a leader in delivering SAP TM implementation projects. Our benefit-driven enterprise transformation approach and our track record of 100% successful project delivery for SAP TM
make Novigo the partner of choice for supply chain execution
projects based on SAP
software.
For more information, please visit: www.novigo.com
Westernacher
Westernacher With more than 250 consultants in Europe, Asia, and the United States and
a joint venture in India, Westernacher Consulting is a leading and globally operating SAP
services partner for logistics service providers (LSPs) in the area of supply chain management. Westernacher covers all the core processes of supply chain planning, warehouse logistics, fulfillment, transportation management, supply chain controlling, warehouse billing, and end-to-end supply chain execution. Furthermore, Westernacher specializes in
vertical and horizontal integration of systems, particularly in logistics. Five facts why Westernacher is the best-fit implementation and services partner for LSPs include:
1. Over 10 years of LSP industry experience
2. End-to-end SAP solutions for LSPs
3. More than 60 warehouse logistics projects delivered
4. Extended warehouse management with our warehouse billing solution
5. Ready-to-run components and templates for LSPs to help ensure lowest possible total
cost of ownership
For more information, please visit:
www.westernacher.com/en/industry/logistics-service-providers
Standard Sponsors
arvato
arvato Systems is a systems integrator with a solid reputation and part of the arvato
network. We not only implement standard software but also offer tailor-made, industryspecific, and individually developed solutions.
Our service portfolio for SAP ranges from supply chain management solution design, implementation, and development of industry solutions for manufacturing, commerce, and
logistics to SAP hosting and application management. Our consulting services focus on
how to best optimize the entire logistics environment and fully integrate all logistics and
transportation processes for manufacturers, traders, distributors, and logistics service
providers. Our customers appreciate the way we bring in-depth industry know-how, crossplatform expertise, a true partnership approach, and genuine entrepreneurial spirit to the
table. Our solutions pave the way for your success.
For more information, please visit: www.arvato-systems.com
Interglobe Technologies
InterGlobe Technologies (IGT) is a leading travel technology and outsourcing solutions provider committed to delivering innovation and business excellence across the entire spectrum of the travel, transportation, and hospitality domain. The company offers integrated
application development and maintenance services, business intelligence services, contact center services, back-office services, consulting services, and solution frameworks to
the travel industry worldwide. IGT’s specialized offerings like Big Data analytics for travel,
end-to-end social media management, and analytics are shaping the travel landscape.
IGT is part of the InterGlobe Enterprise Limited, one of the world’s largest travel conglomerates based in India. With 10 state-of-the-art delivery centers across the globe, IGT employs over 5,500 travel industry experts and maintains one of the largest transactional processing facility (TPF) resource pools in the globe.
For more information, please visit: www.igt.in

9. Standard Sponsors
INTTRA
INTTRA is the world’s largest multicarrier e-commerce network for the ocean shipping industry. INTTRA professionals work with 49 leading carriers and NVOCCs and 109 software
alliance partners, as well as their customers, to streamline and standardize their shipping
processes worldwide through a network of more than 220,000 shipping professionals.
Over 530,000 container orders are initiated on the INTTRA platform each week, representing 21% of the global ocean container trade.
For more information, please visit: www.inttra.com
leogistics
leogistics, an IT solutions provider, was founded in 2007 and has its headquarters in Hamburg, Germany. Supply chain execution based on SAP software, including the SAP Transportation Management, SAP Event Management, and SAP Extended Warehouse Management applications, is one of our core business specializations. In addition to logistical
business process and application consulting, leogistics provides development and integration of complementary logistics solutions based on SAP software. As an SAP services
partner with special expertise for supply chain management, we offer customers support
along the entire supply chain. Our customers include leading companies in the high-tech,
consumer products/food, automotive, and pharmaceuticals industries as well as logistics
service providers.
For more information, please visit: www.leogistics.com
Tata Consultancy Services
Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization that delivers real results to global business, ensuring a level of certainty unsurpassed by other firms. TCS offers a consulting-led, integrated portfolio of IT, business-process outsourcing, infrastructure, engineering, and assurance services. This is delivered
through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 276,000 of the world’s best-trained consultants in 44 countries.
The company generated consolidated revenues of US$11.6 billion for the year ended March
31, 2013, and is listed on the National Stock Exchange and Bombay Stock Exchange in
India.
For more information please, visit: www.tcs.com

10. Media Partners
www.eurailmag.com
www.logisticsbusinessit.com
www.logistics-business-review.com
www.logistik-heute.de
www.railwaygazette.com
www.verkehrsrundschau.de
HOW TO REGISTER
To register online for this event, please visit
www.tacook.de/travelandtransport2014
Contact for Inquiries
Nicola Papaphilippou
This event is organized by:
T.A. Cook Conferences in cooperation with SAP.
Phone: +49 30 884 30 748
Fax: +49 30 884 30 730
E mail: n.papaphilippou@tacook.com.
The registration fee includes participation in the conference,
lunch on all days, refreshments, an evening event for conference attendees, and documentation material for download.
Please note that costs for accommodation and travel are not
included in the registration fee.
Event Venue
Rhein-Neckar-Arena
Dietmar-Hopp-Straße 1
74889 Sinsheim
Germany

11. REGISTRATION FORM
INTERNATIONAL SAP CONFERENCE FOR
TRAVEL AND TRANSPORTATION 2014
APRIL 2–3, 2014
RHEIN-NECKAR-ARENA SINSHEIM, GERMANY
Copy and Fax to
+49 30 88430748
Register online at
I would like to register for the International SAP Conference
for Travel and Transportation
April 2–3, 2014
Rhein-Neckar-Arena, Sinsheim, GERMANY
You can register for the International SAP
Conference for Travel and Transportation 2014
online at
www.tacook.de/travelandtransport2014 or by
faxing this form to the number below.
(Please complete clearly in block capitals)
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All cancellations must be received in writing.
Please fax your cancellation notice to
+49 (0) 30 88 43 07-30 or send an e-mail to service@tacook.com before the 19 March 2014, dead-
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Signature
line. When canceling before 19 March 2014, you will
be liable to pay an administration charge of € 200.
Cancellations received after 19 March 2014, as well
as registrants not attending without canceling, will
be liable for the full registration fee. Substitutions
must be received in writing, must be addressed to
the registration office, and must include the names
of both the original and the substitute registrants.
I wish to attend the following:
Conference (April 2–3)
Please select which track you would like to attend:
Organizer’s Changes
Track 1 - Strategies for the Front office
Track 2 - Transportation Excellence for Carriers
Track 3 - Passenger Travel and Leisure
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It may be necessary for reasons beyond the control
of the organizer to alter the contents and the timing
of the program or replace speakers. The organizer reserves the right to cancel the conference in the event
of an insufficient number of registrants. In this case,
registrants will be reimbursed for the registration fee
only. Cancellation of travel reservations and hotel
reservations is the exclusive responsibility of the
registrant.
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