Engaging Customer Curiosity Through Participation
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How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas inspired by the R-Squared Conference. This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared by State Library staff through our CSL In Session program. Look for more sessions inspired by R-Squared in the coming months! For more on CSL In Session, visit http://cslinsession.cvlsites.org
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Engaging Customer Curiosity Through Participation
- 1. Engaging Customer Curiosity Our facilitator: Crystal Schimpf, MLIS BTOP Trainer, Digital Literacy Librarian Colorado State Library
- 2. Think of a time when you were curious about something…
- 3. Inspired by R-Squared R-Squared Conference http://rsquaredconference.org/ Nina Simon http://www.museumtwo.blogspot.com/ Josh Linkner http://joshlinkner.com/
- 4. What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? Please share your responses in the chat box
- 5. What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? • What did you do to pursue your curiosity? Please share your responses in the chat box
- 6. Why care about curiosity? Put yourself in someone else’s shoes Photo from iStockphoto
- 8. Asking the Right Question ? ? ? ?
- 9. Tips: Asking the Right Question Personal Speculative Care about No wrong the answer answers
- 10. Tips: Ask the Right Question Test your questions
- 11. Social Objects Photo by Crystal Schimpf – All rights reserved ©
- 14. Brainstorming Tips • Be creative • Be imperfect • Be in the moment
- 18. Scenario: Banned Books Week Design a program, service, exhibit, or display: • Engage curiosity • Invite participation • Create something different Use these two techniques: • Ask the right questions • Create social objects
- 19. Brainstorming Tips • Be creative • Be imperfect • Be in the moment
Notas do Editor
- Pre-webinar – can be added in the rotation
- Make links live Add in acknowledging attendees Cover objectives
- Context of curiosity in libs I am thinking of the “put yourself in their shoes” analogy, maybe an image, and really draw that analogy clearly
- May need to make into regular boxes
- Give an example of why this concept is useful, tied to libraries. Setup activity (Activity happens, no slide, 4 questions. Slides go away) Image of a question mark?
- Example of a social object (picture) Relate social objects to participation/curiosity Why social objects are engaging/important
- Ways to make objects social Story from the conference – map Come up with crazy ideas, even if you don’t think they are possible
- How can you make it more participatory, using THESE TWO TECHNIQUES?
- Pre-webinar – can be added in the rotation