Order Fulfillment Overview

1. Fulfillment

2. Comprehensive Order Fulfillment
When it comes to fulfillment, your Extensive Capabilities
top priority is delivering customers’
We draw on a variety of capabilities
orders accurately, efficiently and
throughout the fulfillment process:
cost-effectively. Don’t have the
time, expertise, or resources Set-up
to manage that on your own? n E-commerce & system
We can help. integration
n Freight & transit optimization
Saddle Creek provides turnkey,
n Kitting, tagging, & labeling
multi-channel solutions to fit your
n Distribution & contact center
specific business objectives.
Together with our wholly owned configuration
subsidiary ProLog Logistics, we Ship
offer a variety of services such n Inbound product receipt
as order fulfillment, inventory n Order management
management and reporting, freight n Pick-pack-ship
management, and contact center n Quality control
and customer service. These can n Special handling
be used on an ala carte basis or
bundled for optimal efficiency. Service
n Contact center & customer
We’re well equipped to handle
service
projects of any size or scope,
n Returns and claims
from individual pieces to larger LTL
processing
orders. Our experienced associates
n Inventory management
are committed to providing
n Retailer compliance & EDI
seamless, error-free fulfillment.
n Reporting & data mining
For a convenient, single-source
solution, these capabilities can be
integrated with our nationwide
logistics services—warehousing,
transportation and packaging.

3. E-commerce and Advanced Technology
Multi-Channel Our state-of-the-art systems ensure
Whether your business is exclusively visibility and accurate reporting. Our
web-based or you require multi- warehouse management system
channel distribution, we’re ready to (WMS) utilizes API/web services
meet your order fulfillment needs. to quickly and effectively integrate
Shipping pallets of product to a big with clients’ accounting, ERP or
box retailer, product samples within web-based commerce systems.
your own company, or individual We also offer access to real-time
items to a consumer from your order and inventory data through a
online store? We have the resources web-based portal and automated
and expertise necessary to do it all reporting.
effectively under one roof.
To keep products moving, our
Customized Solutions highly automated fulfillment process
incorporates everything from
Our in-depth, personal approach to automated carousels to RF hand-
your business sets us apart in the held receivers.
industry. We take time to understand
your needs and challenges, so we Superior Service
get the details right up front. Our customers entrust us with critical
With years of experience in handling business functions—fulfilling orders
order fulfillment and customer and managing customer interactions.
service for some of the world’s We recognize the magnitude of
most demanding customers, we apply this responsibility and take pride in
creative processes and best practices delivering high-quality, cost-effective
to generate the most effective fulfillment and customer service.“
solutions for your fulfillment needs. Our customers know they can count
on us to do Whatever It Takes ! SM
Nationwide Coverage
With our nationwide network of
integrated logistics facilities, we’re
in position to respond to your needs
quickly and accurately. In fact, we
Florence
can reach more than 98 percent of Chicago
the U.S. within two business days Modesto Lexington
via ground service. Los Angeles Charlotte
San Diego Atlanta
Dallas/Ft. Worth
Macon
Jacksonville
Lakeland

4. 888-878-1177 ■ www.saddlecrk.com
Warehousing ■ Transportation ■ Packaging ■ Fulfillment
3010 Saddle Creek Road, Lakeland FL 33801 082011