1. Management
Skills
Sunday, 31 March 13

2. The Karpin Report
The Karpin Report attributed great importance to management
skills:
‘Improved management skills underpin workplace reform,
internationally competitive enterprises and improved living
standards for all Australians.’
However, the Task Force criticised the current level of
management skills:
‘Australian management must improve significantly in the
next decade if enterprises expect to even meet today’s world
best practice standards. There are a few enterprises meeting
these standards, and the best Australian managers are equal
to the best in the world. However, the evidence of Task
Force consultations and research clearly indicates that the
majority of Australian managers do not have the education or
skill levels of those of the major trading nations’
Sunday, 31 March 13

3. No matter what level or functional type
of manager, there are common skills that
all managers should have
Communication
Emotional Decision making
Intelligence
Time management
Delegation
Problem Negotiation
Teamwork
solving
Stress Management
Sunday, 31 March 13

4. Communication
Communication involves the ability to
transfer information from a sender to a
receiver, and to listen to feedback.
“Communication
is fundamental
to almost
everything that
occurs in an
organisation.”
Sunday, 31 March 13

5. Delegation
Delegation is the transfer of authority and
responsibility from a manager to an
employee to carry out specific activities.
“The manager delegating the task remains
accountable for the outcome of the
delegated work, but allows the employee or
employees to make their own decisions.”
Sunday, 31 March 13

6. Negotiation
Negotiation skills
involve the ability
to resolve a dispute
or to produce a
satisfactory
agreement on a
course of action.
Sunday, 31 March 13

7. Teamwork
The role of managers is changing from
controller to facilitator. Without being
able to impose their authority, managers
have to achieve their aims by balancing the
needs of the team with those of the
business.
Sunday, 31 March 13

8. Time Management
The ability to priorities tasks so that
work is completed efficiently and
effectively
Sunday, 31 March 13

9. Stress Management
Stress management
involves the ability
to manage the levels
of stress that
develop in employees.
Sunday, 31 March 13

10. Emotional Intelligence (EQ)
Emotional intelligence is the skill of
identifying, assessing and managing the
emotions of self and others.
Sunday, 31 March 13

11. Decision Making
Decision making is the process of
identifying the options available and then
choosing a specific course of
action.
Sunday, 31 March 13

12. Problem Solving
Problem solving is a broad set of
activities involved in searching for,
identifying and then implementing a course
of action to correct an unworkable
situation.
Sunday, 31 March 13

13. Relationship between styles and skills
The style of management that is selected by
a manager will often reflect their skill
levels and competency in certain areas
Good decision makers Autocratic
High EQ Persuasive
Sunday, 31 March 13