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iDTV
Strategic opportunities, consumer’s
behavior and business models
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Context


                          Saky Kourtidis
                          23 years old
                          Currently studying  Business Engineering
                          2nd Master years at ICHEC Management
                          School of Brussels

   Context of this work
   Mission at Cleverwood
   as a Trainee Business                 Consultant
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Methodology


    PHASE 1       Problematic definition,             sector apprehension,
                  questions preparation & Strategic persons identification



    PHASE 2       Planification        and organisation of interviews
                  Selection of questions most adapted to expertizes

                      analysis of feedbacks and
                  In depth
    PHASE 3
                  documentations: studies, blogs, social medias, …

    PHASE 4
                  White paper             redaction and     Friday session
                  preparation
Introduction    Digitalization      Marketing & Strategic point of view   Business Models   Conclusion




   thanks to…

   Laurent Kinet                 Managing Partner                                  Early Stage

   Olivier Beaujean              Managing Partner                                  Cleverwood

   Fabian Tilmant                Senior Media Consultant and Partner               Cleverwood

   Robbie Cop                    Product Manager Interactive Marketing             WDM Belgium

   Geneviève de Bueger           Responsable Unité Télévision                      CSA

   Patrick Janssen               Fondateur                                         Ebuco Digital

   David Geerts                  Project Leader                                     Mediacenter

   Thierry Briers                Marketing Manager                                  Belgacom TV

   Mariana Cocirdan              Expert en télécommunications                      AWT
Introduction   Digitalization    Marketing & Strategic point of view   Business Models   Conclusion




   Problematic

                                Digitalization
           Context
                                « Broadcast » has to be                   rethinked

                                Complexification, radical changes
          Problems
                                Future is        blur

    Objectives of the
         work                    iDTV as an       opportunity ?

                                 Strategic, marketing, business models
        How ?                    analysis
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Digital conversion

   Europa
   More than 50% of the West Europa
   West Europa have digital TV
   population
   > Boosted by TNT success in France, Spain, Italy
     and UK




                                                    (Source: International Key Fact, Group RTL)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Digital conversion

   France
   One of the best reach in Europa
   > More than 70% have digital TV
   > only 17% are still dependent of analogical
     reception




                                                    (Source: International Key Fact, Group RTL)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Digital conversion

   Belgium
   Good evolution since 2006
   > 1.600.000 customers/4.735.000
   > Emulation between Telenet
     and Belgacom TV




                                                    (Source: International Key Fact, Group RTL)
Introduction   Digitalization   Marketing & Strategic point of view     Business Models   Conclusion




   Digital conversion

                                                                         > Audience
                                                                         fragmentation
  Effects of
  digitalization and                                                         > Media
                                                                             consumption
  technology                                                                 evolution
  convergence on
                                                                         > Competition
  television industry                                                    intensification

                                                                      > Dynamic
                                                                      market
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Digital conversion




           « A radical change is
           occurring in the world of
          Marketing and advertising »
                                (Source: Michael.Seaton)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Audience fragmentation

   More and more products
   In 20 years, innovation has increased by

   1500%
   (Source: Willemarck
                                                              More choices
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Audience fragmentation


   More Media               Today
   • hundreds of radio stations
   • thousands of magazine titles
   • more than 80 TV channels/home

   And the Web….
   • Millions of sites
   • Billions of pages



  No real mass                    media
  anymore…
  (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view      Business Models   Conclusion




   Audience fragmentation


  New medias
   Example: YouTube

   13 hours     of
   movies uploaded
   per minute

   412 years
   to watch all the
   movies on Internet
                                                                      (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Audience fragmentation


  More
  access
Introduction   Digitalization    Marketing & Strategic point of view   Business Models   Conclusion




   Audience fragmentation




        Customers               are not listening                         anymore
                                                                            (Source: Thierry Briers)
Introduction    Digitalization    Marketing & Strategic point of view   Business Models   Conclusion




   Audience fragmentation



                      “L’abondance de l’information
               engendre          une perte d’attention”
                                        Herbert Simon



               > Comment capturer                     l’attention du
                 consommateur?
               > Comment cibler les efforts publicitaires ?
               > Comment fidéliser ?
                (Source: Alain Ejzyn)
Introduction   Digitalization   Marketing & Strategic point of view        Business Models   Conclusion




   Media Consumption Evolution

   Need for more
   implication,
   interactivity


         Implication                                                                      Media
                                          Time
                                                                Mobility                Consumptio
        Interactivity                    control
                                                                                            n
Introduction       Digitalization   Marketing & Strategic point of view       Business Models       Conclusion




   Media Consumption Evolution

   Possibilitiy & Need to
   control the time



    Implication                                                                                   Media
   Interactivity
                                    Time control                          Mobility              Consumpti
                                                                                                   on
Introduction       Digitalization       Marketing & Strategic point of view   Business Models     Conclusion




   Media Consumption Evolution

    Need for           mobility




    Implication                                                                                  Media
                               Time
   Interactivity              control                            Mobility                       Consump
                                                                                                  tion
Introduction      Digitalization   Marketing & Strategic point of view   Business Models     Conclusion




   Media Consumption Evolution

   Media Consumption Matrix
   (Source: IBM Consulting services)

          Open




     Content
     Access




        Limited


                   passive              Consumer Media Control                    involved
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Dynamic Market


                  dynamic
   Television market is
   >   Growing demand projections
   Growth factors
   > Technology convergence
   > Competition intensification
   > European uniformization
   > Consumption evolution
   > IPTV developement

   (Source: PWV, Global Entertainment and Media Outlook: 2009-2013 forecasts)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Dynamic Market



                                                      More and more
                                                      channels & movies
                                                      in   High Definition




                                                                           (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Dynamic Market

           Example: Belgacom

                                                          70 & 90
                                                     Between
                                                     channels in basic offer
                                                     & up to

                                                     40 extra channels
                                                     available in option




                                                                           (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Dynamic Market

   …and
   TV is a media with a significant
   economic power

   Persuasive
   Activation power
   Passionating
   (Source: International Key Facts, Group RTL)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Competition Intensification




      Internet, the             main threat                           for TV
                                                                                        ?
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Competition Intensification

   Microsoft projections ?
   (Source: Microsoft)

   June 2010

   Internet
   consumption
   > 14,2 hours/week
               >




   TV consumption
   > 11,5 hours/week
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Business Model of traditional TV ?



         How will
         advertising budget
         evolve
         on TV
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Business Model of traditional TV ?




                          Example: UK
                          Advertising budget on Internet (23,5%)
                          OVERTAKES
                          Advertising budget on TV (21,9%)
                         (source: the Guardian)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Business Model of traditional TV ?




    Example: in Belgium
    55% of advertisers will invest less on TV advertising
    37% of advertisers will invest more on Internet
    advertising (source: UBA)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Business Model of traditional TV ?


    …so…
    business models
    of traditional TV
    is threatened
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Business Model of traditional TV ?

   Why ?
    • Media environment                     more and more
         fragmented
    •    TV is expensive compared to other media
    •    Need for more targeting
    •    Need for measurability
    •    Not adapted to consumption evolution
         > Possibility to « skip » advertising
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Business Model of traditional TV ?


   “Why would you                 change your media choice ?”
   (Source: The House of Marketing)




                                                                      BUZZWORDS !
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   What about iDTV ?




                                                ?
   iDTV
   as a leverage
   of television
   Interactivity as an industrial
   response to digitalization and
   communication technology
   convergence ?
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Interactive Digital Television


                                     Digital
    Specific                         diffusion of
    Techniques                       programs



      Interactivity                         Digital                               iDTV
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Interactive Digital Television

    iDTV advantages
    (Source: AWT)

    • Possibility to have more programs
    • Interactivity: TV games, instant message, vocal
      communication
    • Programs management
    • T-business
    • Interactive advertising
    • On-demand
    • Participative TV
    • …
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Interactive Digital Television

    iDTV reach
    Wallonie                                                                Vlaanderen




                                  (Source: Digimedia)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Interactive Digital Television

    iDTV reach
                                                                           Main actors




                                                                        (Source: Trends)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Interactive Digital Television

   thanks to iDTV reach….
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view
Introduction   Digitalization   Marketing & Strategic point of view    Business Models   Conclusion




   Strategic point of view

    Value Chain
                                Editeurs - Chaînes                    Distributeurs -
         Producteurs
                                       TV                              Opérateurs


     Majors              Public television                     Fixe (cable + IPTV)
     Content
     producers
                         Foreign public television
     +                                                         + CABLO

     TV channels                                               TNT
                         Private television
                                                               Satellite
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view

    Producers
     Opportunities                                       Threats

     New revenues opportunities                          Competition intensification
     More diffusion                                      More and more channels
     New types of content                                Telecoms
     • Ultra-Thematic production                         Content specialization
     • Games
     •…                                                  Audience fragmentation

     On-demand
     New trend
     Cost reduction
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view

    Edition - Channels
     Opportunities                                       Threats

     New revenues opportunities                          Advertising revenues
     Keep content alive                                  Emergence of Telecoms
     On-demand                                           New advertising models managed
                                                         by Telecoms ?
     Brand image - Notoriety
     Contact and communication with                      Dependence on technology
     consumer

     Rights management
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view

    Cablô & Telecoms
     Opportunities                                       Threats

     Control on technology                               New entrants
     Technology convergence                              European uniformization
     Strong actor                                        Global actors such as Apple TV,
                                                         Microsoft Media Center, …
     Commercial opportunities
     Business models development
     based on identification tools
Introduction   Digitalization   Marketing & Strategic point of view   Business Models      Conclusion




   Strategic point of view

    Strategic
                                                           •Poor entry barriers
                                     TELECOMS              •Technology = important reach power
                                                           •Financials power

    Power                                                  •Belgium = cabled market
                                     CABLÔ                 •Regional monopoles
    of actors                                              •Can fusion and take market shares

                                                           •Determining rythme of development
                                     CONSUMERS             •Behaviour is changing and take importance
                                                           • market = oligopole

                                                           •Good position on the market
                                     CHANNELS              •Know how
                                                           •Take actively part to market development
                                                           •Quality is essential
                                                           •Brand imange, Noteriety

                                                           •Is the basis of all
                                      PRODUCERS            •Indispensable
                                                           •Can adapt easily to consumer needs
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view



                          3 Big
                          TRENDS                          ?
Introduction   Digitalization   Marketing & Strategic point of view    Business Models   Conclusion




   Strategic point of view

    1. Importance of Telecoms
    Take increasingly more importance in the value chain
    Who is controlling technology is a strong actor !

    Example: Belgacom

                                Editeurs - Chaînes                    Distributeurs -
         Producteurs
                                       TV                              Opérateurs
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view

    2. Market consolidation
    Convergence around 3 sectors: TV operators,
    Telecoms and content providers
    Natural merging phenomenon

    Example: Mergers that have
    created Telenet and Voo
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Strategic point of view



                                           3. Market confusion
                                           Strategy volatility of the different actor
                                           Future = blow, difficult to predict
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view




  What about
  CONSUMER behaviour                                             ?
Introduction    Digitalization   Marketing & Strategic point of view       Business Models   Conclusion




   Marketing point of view

    Consumption evolution
                      Passive                                            Active
                                                                        Control
                                                                         Choice
                                                                         Access
                                                                       Implication


               Consumption in group                          Individual consumption



                         Fix                                             Mobile
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view




         Consumer POWER is on the raise



(Source: P. Willemarck)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view


                     interactivity

                                         Consumer
                                         Centric                      Consumer POWER
  WEB 2.0
                                         Approach                     Reversing market

                     Consumers
                     are creative
Introduction     Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view




               ...is it the same on TV ?
               It is only the                   beginning …
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view



         Impact of TV
         interactivity
         on consumer
         behaviour ?
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view



   Interactivity                                  ><        Intrusion
   Personalization
   > Autonomy in the research of contents and time control


   User-generated content development
   and participative                       TV
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Marketing point of view




                is changing
               Interactivity
         consumer behaviour !
                                         (e.g. web)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Looking for business models



   « where
   is the
   money ? »
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV




                Value for                                           Value for
               consumers                  iDTV                     advertisers
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for consumers

  1
   More control
   PVR, “pause live TV”
   and “instant rewind”
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for consumers


                                                     2
                                                      More choices,
                                                      more personalization
                                                      PVR, On-demand
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for consumers

  3
   Richer
   experience
   Participative TV
   via red button
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for consumers

  4
   Passive or active,
   the consumer can
   choose
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for advertisers

  1
   Differentiation
   Customizable TV
   Interfaces
   •   personalized design
   •   interactive
   •   improved user experience
   •   intuitive browsing
       …
   (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for advertisers
    EXAMPLES of Customizable TV interfaces
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for advertisers

  2
   Measurability
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for advertisers

  3
   Targeting
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Value proposition of iDTV


   Value for advertisers

  4
   Creativity
   & Loyalty
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?


                   Business Models is



                   blur !
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Advertising investments on iDTV = POOR
   Largest media usage
   (Source: the house of marketing)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?


   why ?                                        Consumers issues

     Advertisers issues
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?




   WHAT are the
   Advertisers issues
                                                                                        ?
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?


   Traditional
   vision of
   Media


                                                                  > Necessity to
                                                                  change minds

                                                                  > Need for an
                                                                  evangelization
                                                                  process
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Roles of iDTV advertising stakeholders
   are unclear
   Who is doing          what     in
   the process ?

   Who is responsible for
   the project flow ?

   Who will    take the lead             ?



  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Roles of iDTV advertising stakeholders
   are unclear
   > Agencies indicate a         lack
   of information      on who
   contact to set up an iDTV
   campaign

   > Other stakeholers think
   agencies should consider
   iDTV more


  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Roles of iDTV advertising stakeholders
   are unclear
   > Operators are perceived as the
   stakeholders with a lot of
   information and knowledge
   but their role and responsibilities
   are not clearly defined

   > Broadcasting stations
   indicate they are willing
   to take the lead

  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Impact of iDTV advertising in Marketing
   Mix is unclear
   Advertisers need to know more precisely the
   impact of the interactive advertising on
   consumer behaviour                            (Source: InSites Consulting)


   > Psychological relation                      between brand and viewers
   > Impact on brand image
   >…
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Lack of figures & cases
   Advertisers wait for facts and figures, positive cases that would
   justify budgets investments….


               > “Wait and see approach”
                  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?


   iDTV advertising costs
   are not transparent
   > Perceived as very expensive
   compared to good performing
   and well known traditional
   Advertising
   Some argue that Internet advertising
   targets the same type of audience in a
   cheaper way


  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?


   iDTV advertising costs
   are not transparent
   Lack of clarity about the
   money flow between the different
   stakeholders




  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?




                                                                               ?
   WHAT are the
   consumer issues
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?

   Users have not yet developed
   a red button reflex


               > “Yet a marginal
                 number of people are
                 interacting with TV”
                 (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?



      Users are not informed
             enough about the
       possibilities offered by
            interactivity on TV
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Problem ?


       Difficult to find business models
       based on advertising and collect
       enough figures when users
       have not adopted
       iDTV…
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions


   How to find ...
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions

   Set up a clear manual
   Defining responsibilities and roles of the stakeholders

   Opt for a cross-industry dialog
   Room for discussion and collective solution resulting in a
   common belief

   Set up transparent pricing models
   Clarifying money flow, having clear offerings
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions

   Stress uniqueness of iDTV advertising
   Positioning as a separate advertising technique with different
   impact and specific advantages

   >Broaden the ROI arguments
   iDTV advertising needs more arguments than the sole
   promise of a consumer pressing a redbutton. It is also about
   being perceived as innovative, enhancing awareness, creative,
   offering entertainement, …
   (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions



                  Continuous research
               consumer impact
         What is the impact of good iDTV campaign ?
                   Tracking data are needed
                                (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions

   Example
   Experiment with               consumer incentive

         > Different incentives as a return for the consumer’
         interaction result in different impact.

         > Experimenting with different types of incentives and
         sharing the results with other stakeholders


         > Creating         best practices database.

  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions

   Red button campaign

   Studies in Belgium and Europa : factors influencing « click
   behaviour »

   1. High click rate if visual call to action is supported by an
      audio message
   2. Annoncing the interactive spot before is more
      efficient
   1. Clear call-to-action
   2. Avoiding call-to-action targeting only
      to reach viewer looking for price
      reduction
   (Source: IAB Belgium, Marketing Book 2010)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions

   Report & shares: construction of
   successfull cases

         > A quick win and one of the key factors that
         influence general adoption of iDTV advertising
         is sharing detailed results and concrete
         outcome of successful interactive tv
         campaigns.


  (Source: InSites Consulting)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions

   Interactive solutions adapted to
   television

         >Television is          different from Internet
         >Taking into account all the parameters
         defining the           television consumption
         context
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions


   People look for                                       People look for
   entertaining                                          formal

                                      ><
   information                                           information
   on                                                    on
   Television                                            Internet
          (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV))
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions


   People view
   Television                                           People browse
   in group                       ><                    individually
                                                        on Internet

          (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV))
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions



   People look for               simplicityon TV
   => importance of ergonomy

   « Le consommateur ne consomme pas un produit
   mais une expérience »




          (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV)
Introduction    Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions


    Viewers use a                                                 Viewers use a
    Remote control
    on TV
                                            ><                    keyboards
                                                                  on computer

                                      importance of
                  optimizing navigation
               only with « arrows » and « ok » button.



          (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV))
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions




        Minimising
         Intrusion
       & be discrete
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Suggestions




                      Choice to interact
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities


           What are the
           opportunities
           and the future
           business models
           for iDTV
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities


   New revenues from Content
   New revenues from Advertising
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Content                                                    VoD
   More and more
   consumers are
   familiarizing with
   paying on-demand
   content

   Boosted by general
   media consumption evolution & new generation of
   Digital Natives
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Content                                                    VoD
   Example: Telenet                (2008)

   20 millions    of
   paying downloads
   (+ 81%)


   Average of          3,5/month/user
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Content                                                    VoD
   4 types of business models

   •   Temporary download: location model
   •   Definitive download
   •   Fee model
   •   Free download (advertising model)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Content                                                    VoD
   In Belgium

   Location model = dominant
   Main actors: Telenet & Belgacom

   « Success will depend on volumes
   development, prices evolution & sharing
   between sells on computers and on iDTV »
   (source: Digimedia)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Advertising



        What is interactive
        advertising on digital TV
                                                                                 ?
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Advertising



   Use Online & interactive digital TV platforms to
   communicate with viewers and promote brands,
   products, services, …
   (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Advertising
   Interactive advertising on iDTV also creates a
   new bridge between traditional TV media and
   online opportunities contributing to:
   •     Increase online campaign activation
         •   E.g. Send a reminder in my inbox
   •     Offer more content information
         •   E.g. Participate to a contest and win
   •     Generate leads
         •   E.g. Call me for an appointment to try this car
   •     Prolonge viewing experience with the brand
         •   E.g. See the long version of a spot
   (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   New revenues from Advertising

        1. Ad VoD
        2. DAL or Dedeciated Advertiser’s Location
        3. Interactive visibility – Call-2-action
           •    iADS or interactive Advertising spots
           •    Interactive programs
           •    Bradcaster’s portals
        4. Sponsored Programs
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  Ad VoD
  Traditionnal (or interactive) video ad before (channel) VoD
  Incrusted in the video or Using Ad Servers




  (Source: Thierry Briers)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities


   What about
   monetization …

   Traditionnal                                                   Gross Rating
   advertising                                                    Point
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

   What about
   monetization …
                                                           CPM                CPC
                                                         Cost per           Cost per
   …use web                                               mille              click

   practices
   to monetize                                             CPA                CPL
   interactive                                           Cost per           Cost per
                                                       acquisitions          leads
   advertising ?
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  DAL’s
  Dedicated Advertiser’s Location
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  iADS
  Interactive Advertising Spots
  Provide access and call-to-action
  to Advertiser’s site
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  iADS
  Interactive Advertising Spots
  Provide access and call-to-action
  to Advertiser’s site




                                                         Gross Rating Point



                                                   Cost per Click (CPC)
                                                 Cost per acquisition (CPA)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  Interactive programs
  Provide access and call-to-action
  to Advertiser’s site




                                                             Participative TV
                                                             & Extended TV
                                                             voting, playing along with
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  Broadcaster’s
  Portals on iDTV
  Provide access and call-to-action
  to Advertiser’s site
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities

  Sponsored
  programs
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   Opportunities




… and for the future
Enhanced product placement
Introduction      Digitalization   Marketing & Strategic point of view   Business Models    Conclusion




   … to summarize

                Digitalization
      Technology convergence                                        TV industry is changing
  Media consumption evolution

                                          OPPORTUNITIES
    Advertising
               New revenues               Strategic positionning                  iDTV value
    On-demand

                    but…PROBLEM => advertisers = not confident
    Business model                                                   Experiment
    experiment                                                       Roles description
                                              suggestions
                                                                     TV context adapation
    MONETIZATION                                                     …
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   … to conclude



     « The interval between the decay of the
       old and the establishment of the new,
         constitutes a period of transition,
      which must always necessarly be one of
      uncertainty, confusion, error, and wild
                a fierce fanaticism »
                                 John C. Calhoun (1850)
Introduction   Digitalization   Marketing & Strategic point of view   Business Models   Conclusion




   … thank you for your attention…



   What about
   YOUR
   suggestions
                                     ?
New Ways of using Media




Contact us
Saky Kourtidis
saky.kourtidis@cleverwood.be
+32 496 15 18 53

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iDTV in Belgium : Strategic opportunities, consumer’s behavior and business models

  • 2. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Context Saky Kourtidis 23 years old Currently studying Business Engineering 2nd Master years at ICHEC Management School of Brussels Context of this work Mission at Cleverwood as a Trainee Business Consultant
  • 3. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Methodology PHASE 1 Problematic definition, sector apprehension, questions preparation & Strategic persons identification PHASE 2 Planification and organisation of interviews Selection of questions most adapted to expertizes analysis of feedbacks and In depth PHASE 3 documentations: studies, blogs, social medias, … PHASE 4 White paper redaction and Friday session preparation
  • 4. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion thanks to… Laurent Kinet Managing Partner Early Stage Olivier Beaujean Managing Partner Cleverwood Fabian Tilmant Senior Media Consultant and Partner Cleverwood Robbie Cop Product Manager Interactive Marketing WDM Belgium Geneviève de Bueger Responsable Unité Télévision CSA Patrick Janssen Fondateur Ebuco Digital David Geerts Project Leader Mediacenter Thierry Briers Marketing Manager Belgacom TV Mariana Cocirdan Expert en télécommunications AWT
  • 5. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problematic Digitalization Context « Broadcast » has to be rethinked Complexification, radical changes Problems Future is blur Objectives of the work iDTV as an opportunity ? Strategic, marketing, business models How ? analysis
  • 6. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Digital conversion Europa More than 50% of the West Europa West Europa have digital TV population > Boosted by TNT success in France, Spain, Italy and UK (Source: International Key Fact, Group RTL)
  • 7. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Digital conversion France One of the best reach in Europa > More than 70% have digital TV > only 17% are still dependent of analogical reception (Source: International Key Fact, Group RTL)
  • 8. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Digital conversion Belgium Good evolution since 2006 > 1.600.000 customers/4.735.000 > Emulation between Telenet and Belgacom TV (Source: International Key Fact, Group RTL)
  • 9. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Digital conversion > Audience fragmentation Effects of digitalization and > Media consumption technology evolution convergence on > Competition television industry intensification > Dynamic market
  • 10. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Digital conversion « A radical change is occurring in the world of Marketing and advertising » (Source: Michael.Seaton)
  • 11. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Audience fragmentation More and more products In 20 years, innovation has increased by 1500% (Source: Willemarck More choices
  • 12. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Audience fragmentation More Media Today • hundreds of radio stations • thousands of magazine titles • more than 80 TV channels/home And the Web…. • Millions of sites • Billions of pages No real mass media anymore… (Source: Thierry Briers)
  • 13. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Audience fragmentation New medias Example: YouTube 13 hours of movies uploaded per minute 412 years to watch all the movies on Internet (Source: InSites Consulting)
  • 14. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Audience fragmentation More access
  • 15. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Audience fragmentation Customers are not listening anymore (Source: Thierry Briers)
  • 16. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Audience fragmentation “L’abondance de l’information engendre une perte d’attention” Herbert Simon > Comment capturer l’attention du consommateur? > Comment cibler les efforts publicitaires ? > Comment fidéliser ? (Source: Alain Ejzyn)
  • 17. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Media Consumption Evolution Need for more implication, interactivity Implication Media Time Mobility Consumptio Interactivity control n
  • 18. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Media Consumption Evolution Possibilitiy & Need to control the time Implication Media Interactivity Time control Mobility Consumpti on
  • 19. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Media Consumption Evolution Need for mobility Implication Media Time Interactivity control Mobility Consump tion
  • 20. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Media Consumption Evolution Media Consumption Matrix (Source: IBM Consulting services) Open Content Access Limited passive Consumer Media Control involved
  • 21. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Dynamic Market dynamic Television market is > Growing demand projections Growth factors > Technology convergence > Competition intensification > European uniformization > Consumption evolution > IPTV developement (Source: PWV, Global Entertainment and Media Outlook: 2009-2013 forecasts)
  • 22. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Dynamic Market More and more channels & movies in High Definition (Source: Thierry Briers)
  • 23. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Dynamic Market Example: Belgacom 70 & 90 Between channels in basic offer & up to 40 extra channels available in option (Source: Thierry Briers)
  • 24. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Dynamic Market …and TV is a media with a significant economic power Persuasive Activation power Passionating (Source: International Key Facts, Group RTL)
  • 25. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Competition Intensification Internet, the main threat for TV ?
  • 26. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Competition Intensification Microsoft projections ? (Source: Microsoft) June 2010 Internet consumption > 14,2 hours/week > TV consumption > 11,5 hours/week
  • 27. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Business Model of traditional TV ? How will advertising budget evolve on TV
  • 28. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Business Model of traditional TV ? Example: UK Advertising budget on Internet (23,5%) OVERTAKES Advertising budget on TV (21,9%) (source: the Guardian)
  • 29. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Business Model of traditional TV ? Example: in Belgium 55% of advertisers will invest less on TV advertising 37% of advertisers will invest more on Internet advertising (source: UBA)
  • 30. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Business Model of traditional TV ? …so… business models of traditional TV is threatened
  • 31. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Business Model of traditional TV ? Why ? • Media environment more and more fragmented • TV is expensive compared to other media • Need for more targeting • Need for measurability • Not adapted to consumption evolution > Possibility to « skip » advertising
  • 32. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Business Model of traditional TV ? “Why would you change your media choice ?” (Source: The House of Marketing) BUZZWORDS !
  • 33. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion What about iDTV ? ? iDTV as a leverage of television Interactivity as an industrial response to digitalization and communication technology convergence ?
  • 34. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Interactive Digital Television Digital Specific diffusion of Techniques programs Interactivity Digital iDTV
  • 35. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Interactive Digital Television iDTV advantages (Source: AWT) • Possibility to have more programs • Interactivity: TV games, instant message, vocal communication • Programs management • T-business • Interactive advertising • On-demand • Participative TV • …
  • 36. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Interactive Digital Television iDTV reach Wallonie Vlaanderen (Source: Digimedia)
  • 37. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Interactive Digital Television iDTV reach Main actors (Source: Trends)
  • 38. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Interactive Digital Television thanks to iDTV reach….
  • 39. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view
  • 40. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view Value Chain Editeurs - Chaînes Distributeurs - Producteurs TV Opérateurs Majors Public television Fixe (cable + IPTV) Content producers Foreign public television + + CABLO TV channels TNT Private television Satellite
  • 41. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view Producers Opportunities Threats New revenues opportunities Competition intensification More diffusion More and more channels New types of content Telecoms • Ultra-Thematic production Content specialization • Games •… Audience fragmentation On-demand New trend Cost reduction
  • 42. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view Edition - Channels Opportunities Threats New revenues opportunities Advertising revenues Keep content alive Emergence of Telecoms On-demand New advertising models managed by Telecoms ? Brand image - Notoriety Contact and communication with Dependence on technology consumer Rights management
  • 43. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view Cablô & Telecoms Opportunities Threats Control on technology New entrants Technology convergence European uniformization Strong actor Global actors such as Apple TV, Microsoft Media Center, … Commercial opportunities Business models development based on identification tools
  • 44. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view Strategic •Poor entry barriers TELECOMS •Technology = important reach power •Financials power Power •Belgium = cabled market CABLÔ •Regional monopoles of actors •Can fusion and take market shares •Determining rythme of development CONSUMERS •Behaviour is changing and take importance • market = oligopole •Good position on the market CHANNELS •Know how •Take actively part to market development •Quality is essential •Brand imange, Noteriety •Is the basis of all PRODUCERS •Indispensable •Can adapt easily to consumer needs
  • 45. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view 3 Big TRENDS ?
  • 46. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view 1. Importance of Telecoms Take increasingly more importance in the value chain Who is controlling technology is a strong actor ! Example: Belgacom Editeurs - Chaînes Distributeurs - Producteurs TV Opérateurs
  • 47. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view 2. Market consolidation Convergence around 3 sectors: TV operators, Telecoms and content providers Natural merging phenomenon Example: Mergers that have created Telenet and Voo
  • 48. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Strategic point of view 3. Market confusion Strategy volatility of the different actor Future = blow, difficult to predict
  • 49. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view What about CONSUMER behaviour ?
  • 50. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view Consumption evolution Passive Active Control Choice Access Implication Consumption in group Individual consumption Fix Mobile
  • 51. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view Consumer POWER is on the raise (Source: P. Willemarck)
  • 52. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view interactivity Consumer Centric Consumer POWER WEB 2.0 Approach Reversing market Consumers are creative
  • 53. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view ...is it the same on TV ? It is only the beginning …
  • 54. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view Impact of TV interactivity on consumer behaviour ?
  • 55. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view Interactivity >< Intrusion Personalization > Autonomy in the research of contents and time control User-generated content development and participative TV
  • 56. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Marketing point of view is changing Interactivity consumer behaviour ! (e.g. web)
  • 57. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Looking for business models « where is the money ? »
  • 58. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for Value for consumers iDTV advertisers
  • 59. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for consumers 1 More control PVR, “pause live TV” and “instant rewind”
  • 60. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for consumers 2 More choices, more personalization PVR, On-demand
  • 61. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for consumers 3 Richer experience Participative TV via red button
  • 62. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for consumers 4 Passive or active, the consumer can choose
  • 63. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for advertisers 1 Differentiation Customizable TV Interfaces • personalized design • interactive • improved user experience • intuitive browsing … (Source: Thierry Briers)
  • 64. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for advertisers EXAMPLES of Customizable TV interfaces
  • 65. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for advertisers 2 Measurability
  • 66. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for advertisers 3 Targeting
  • 67. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Value proposition of iDTV Value for advertisers 4 Creativity & Loyalty
  • 68. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Business Models is blur !
  • 69. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Advertising investments on iDTV = POOR Largest media usage (Source: the house of marketing)
  • 70. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? why ? Consumers issues Advertisers issues
  • 71. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? WHAT are the Advertisers issues ?
  • 72. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Traditional vision of Media > Necessity to change minds > Need for an evangelization process
  • 73. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Roles of iDTV advertising stakeholders are unclear Who is doing what in the process ? Who is responsible for the project flow ? Who will take the lead ? (Source: InSites Consulting)
  • 74. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Roles of iDTV advertising stakeholders are unclear > Agencies indicate a lack of information on who contact to set up an iDTV campaign > Other stakeholers think agencies should consider iDTV more (Source: InSites Consulting)
  • 75. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Roles of iDTV advertising stakeholders are unclear > Operators are perceived as the stakeholders with a lot of information and knowledge but their role and responsibilities are not clearly defined > Broadcasting stations indicate they are willing to take the lead (Source: InSites Consulting)
  • 76. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Impact of iDTV advertising in Marketing Mix is unclear Advertisers need to know more precisely the impact of the interactive advertising on consumer behaviour (Source: InSites Consulting) > Psychological relation between brand and viewers > Impact on brand image >…
  • 77. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Lack of figures & cases Advertisers wait for facts and figures, positive cases that would justify budgets investments…. > “Wait and see approach” (Source: InSites Consulting)
  • 78. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? iDTV advertising costs are not transparent > Perceived as very expensive compared to good performing and well known traditional Advertising Some argue that Internet advertising targets the same type of audience in a cheaper way (Source: InSites Consulting)
  • 79. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? iDTV advertising costs are not transparent Lack of clarity about the money flow between the different stakeholders (Source: InSites Consulting)
  • 80. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? ? WHAT are the consumer issues
  • 81. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Users have not yet developed a red button reflex > “Yet a marginal number of people are interacting with TV” (Source: Thierry Briers)
  • 82. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Users are not informed enough about the possibilities offered by interactivity on TV
  • 83. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Problem ? Difficult to find business models based on advertising and collect enough figures when users have not adopted iDTV…
  • 84. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions How to find ...
  • 85. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Set up a clear manual Defining responsibilities and roles of the stakeholders Opt for a cross-industry dialog Room for discussion and collective solution resulting in a common belief Set up transparent pricing models Clarifying money flow, having clear offerings
  • 86. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Stress uniqueness of iDTV advertising Positioning as a separate advertising technique with different impact and specific advantages >Broaden the ROI arguments iDTV advertising needs more arguments than the sole promise of a consumer pressing a redbutton. It is also about being perceived as innovative, enhancing awareness, creative, offering entertainement, … (Source: InSites Consulting)
  • 87. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Continuous research consumer impact What is the impact of good iDTV campaign ? Tracking data are needed (Source: InSites Consulting)
  • 88. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Example Experiment with consumer incentive > Different incentives as a return for the consumer’ interaction result in different impact. > Experimenting with different types of incentives and sharing the results with other stakeholders > Creating best practices database. (Source: InSites Consulting)
  • 89. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Red button campaign Studies in Belgium and Europa : factors influencing « click behaviour » 1. High click rate if visual call to action is supported by an audio message 2. Annoncing the interactive spot before is more efficient 1. Clear call-to-action 2. Avoiding call-to-action targeting only to reach viewer looking for price reduction (Source: IAB Belgium, Marketing Book 2010)
  • 90. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Report & shares: construction of successfull cases > A quick win and one of the key factors that influence general adoption of iDTV advertising is sharing detailed results and concrete outcome of successful interactive tv campaigns. (Source: InSites Consulting)
  • 91. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Interactive solutions adapted to television >Television is different from Internet >Taking into account all the parameters defining the television consumption context
  • 92. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions People look for People look for entertaining formal >< information information on on Television Internet (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV))
  • 93. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions People view Television People browse in group >< individually on Internet (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV))
  • 94. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions People look for simplicityon TV => importance of ergonomy « Le consommateur ne consomme pas un produit mais une expérience » (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV)
  • 95. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Viewers use a Viewers use a Remote control on TV >< keyboards on computer importance of optimizing navigation only with « arrows » and « ok » button. (Source: Prof. Dr. De Groof, Sociability Heuristic for interactive TV))
  • 96. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Minimising Intrusion & be discrete
  • 97. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Suggestions Choice to interact
  • 98. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities What are the opportunities and the future business models for iDTV
  • 99. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Content New revenues from Advertising
  • 100. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Content VoD More and more consumers are familiarizing with paying on-demand content Boosted by general media consumption evolution & new generation of Digital Natives
  • 101. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Content VoD Example: Telenet (2008) 20 millions of paying downloads (+ 81%) Average of 3,5/month/user
  • 102. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Content VoD 4 types of business models • Temporary download: location model • Definitive download • Fee model • Free download (advertising model)
  • 103. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Content VoD In Belgium Location model = dominant Main actors: Telenet & Belgacom « Success will depend on volumes development, prices evolution & sharing between sells on computers and on iDTV » (source: Digimedia)
  • 104. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Advertising What is interactive advertising on digital TV ?
  • 105. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Advertising Use Online & interactive digital TV platforms to communicate with viewers and promote brands, products, services, … (Source: Thierry Briers)
  • 106. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Advertising Interactive advertising on iDTV also creates a new bridge between traditional TV media and online opportunities contributing to: • Increase online campaign activation • E.g. Send a reminder in my inbox • Offer more content information • E.g. Participate to a contest and win • Generate leads • E.g. Call me for an appointment to try this car • Prolonge viewing experience with the brand • E.g. See the long version of a spot (Source: Thierry Briers)
  • 107. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities New revenues from Advertising 1. Ad VoD 2. DAL or Dedeciated Advertiser’s Location 3. Interactive visibility – Call-2-action • iADS or interactive Advertising spots • Interactive programs • Bradcaster’s portals 4. Sponsored Programs
  • 108. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities Ad VoD Traditionnal (or interactive) video ad before (channel) VoD Incrusted in the video or Using Ad Servers (Source: Thierry Briers)
  • 109. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities What about monetization … Traditionnal Gross Rating advertising Point
  • 110. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities What about monetization … CPM CPC Cost per Cost per …use web mille click practices to monetize CPA CPL interactive Cost per Cost per acquisitions leads advertising ?
  • 111. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities DAL’s Dedicated Advertiser’s Location
  • 112. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities iADS Interactive Advertising Spots Provide access and call-to-action to Advertiser’s site
  • 113. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities iADS Interactive Advertising Spots Provide access and call-to-action to Advertiser’s site Gross Rating Point Cost per Click (CPC) Cost per acquisition (CPA)
  • 114. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities Interactive programs Provide access and call-to-action to Advertiser’s site Participative TV & Extended TV voting, playing along with
  • 115. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities Broadcaster’s Portals on iDTV Provide access and call-to-action to Advertiser’s site
  • 116. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities Sponsored programs
  • 117. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion Opportunities … and for the future Enhanced product placement
  • 118. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion … to summarize Digitalization Technology convergence TV industry is changing Media consumption evolution OPPORTUNITIES Advertising New revenues Strategic positionning iDTV value On-demand but…PROBLEM => advertisers = not confident Business model Experiment experiment Roles description suggestions TV context adapation MONETIZATION …
  • 119. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion … to conclude « The interval between the decay of the old and the establishment of the new, constitutes a period of transition, which must always necessarly be one of uncertainty, confusion, error, and wild a fierce fanaticism » John C. Calhoun (1850)
  • 120. Introduction Digitalization Marketing & Strategic point of view Business Models Conclusion … thank you for your attention… What about YOUR suggestions ?
  • 121. New Ways of using Media Contact us Saky Kourtidis saky.kourtidis@cleverwood.be +32 496 15 18 53