1. Case Story
Remote Administration
Looking from the outside in
“Our customers rely on our loading dock products
to enable quick turnarounds; Clear’s team facilitates
The Customer:
our success with quick response.”
4Front Engineered Solutions®
-- Shawna Cardillo, CIO, 4 Front Engineered Solutions
The Environment:
• 1 iSeries Server
• JD Edwards Enterprise One
With over 750 employees in three countries, 4Front Engineered Solutions® is a leading • Runs the business
manufacturer and supplier of products that enable customers to more efficiently and
effectively move products through their manufacturing, distribution, and warehouse The Challenge:
facilities. Their products include dock doors, products that enhance dock door • Growth
efficiency such as dock levelers, vehicle restraints, dock seals & shelters, specialty • Reliability
dock doors, ergonomic lift products, environmental control systems, aftermarket • Limited IT resources
dock accessories, and cutting-edge dock management software. • Cost
The Solution:
• Remote Administration
The Challenge • 24/7 Support
“Our iSeries box runs our ERP solution, which in turn, runs our business…” explains Hope • Deep iSeries expertise
Willingham, the IT applications manager at 4Front. As a result, early on, 4Front knew • Cost Containment
they had to purchase the right ‘iron’ to meet their needs. Hope further explained,
“We decided to purchase iSeries because of its reliability, scalability, and flexibility
to ensure that our ERP solution would be up, available, and poised to handle our
current and future growth.”
“We knew we needed to purchase the right iron product for growth, but little did we
know that after purchasing iSeries, our company would grow at such an explosive
rate…” explains Shawna Cardillo, the CIO. Shawna further states, “I knew that iSeries
would be reliable, but also knew that we did need to have a dedicated resource
on-hand with deep expertise in case something happened. My dilemma was that I
did not have a daily need for an iSeries expert.”
TM
The Solution
Shawna selected Clear Technologies to provide remote administration services
because, “throughout our iSeries purchasing process Clear showed their willingness
to help even at the expense of their own time and bottom-line – they simply cared
about meeting our needs – we have come to trust Clear to provide sound, selfless
advice.” As a result, for the past five years, Clear Technologies has provided remote For more information
www.ClearTechnologies.net
administration services to 4Front. Shawna further states, “Clear met and exceeded
or call 972.906.7500
our iSeries needs by guaranteeing 24/7 Support, expertise, and cost containment.”
“The proof is in the pudding,” says Hope. Throughout the relationship, Clear has
endeavored to not only provide value in remote administration, but also in back-
up and recovery, partitioning, and batch optimization. “Clear exceeded our
TM
expectations. We were pleasantly surprised by amount of knowledge transfer we
gained through this partnership. Moreover, Clear helped us to see gaps in our current MT
environment that, if left uncovered, would have yielded show-stopping outcomes.
We look forward to continuing and growing this vital partnership.”
www.ClearTechnologies.net/RemoteAdministration