A primer for guidance counselors and other college access providers on helping students and parents understand their financial aid award letters and communicate effectively with financial aid offices.
Understanding Financial Aid Awards and Communicating with Financial Aid Offices
1. Welcome to
Understanding Financial Aid
Awards and Communicating
with Financial Aid Offices
Presented by the
National Association for
College Admission Counseling
Wednesday, April 15, 2009
1 • www.nacacnet.org
2. Today’s Agenda
• Financial aid award letters
• Comparing financial aid award letters among
schools
• Prospects for standardization of award letters
• Communicating with financial aid offices
• Counseling considerations in the current
economic climate
2 • www.nacacnet.org
3. Today’s Presenters
• Cedrick Andrews, Policy Associate,
The Institute for College Access and
Success (TICAS)
• Youlonda Copeland-Morgan,
Associate Vice President for Enrollment
Management and Director of
Scholarships and Student Aid, Syracuse
University
3 • www.nacacnet.org
4. Today’s Presenters, cont.
• Barbara Hall, Senior Consultant, Murray &
Associates and the National Center for
College Costs, and former Guidance
Director and College Counselor at Bishop
Dwenger High School, Fort Wayne, IN
• Tim Christensen, Specialist on College
Access and Success (moderator)
4 • www.nacacnet.org
5. Components of Financial Aid
Award Letters
• Award letters are not standardized, so
not all will contain each of these
components
• Cost of attendance (COA)
– Tuition and fees
– Room and board
– Books and supplies
5 • www.nacacnet.org
6. Components of Financial Aid
Award Letters, cont.
• Cost of attendance (COA), cont.
– Health insurance/fees
– Transportation
– Personal
6 • www.nacacnet.org
7. Components of Financial Aid
Award Letters, cont.
• Cost of attendance (COA), cont.
– May also include:
• Dependent care
• Study abroad expenses
• Disability expenses
• Employment expenses for co-op study
• Loan fees
7 • www.nacacnet.org
8. Components of Financial Aid
Award Letters, cont.
• Take-away: Chapter on “Cost of
Attendance (Budget) in the 2008-2009
Federal Student Aid Handbook at
http://ifap.ed.gov/sfahandbooks/
attachments/
0809FSAHbkVol3Ch2Oct14.pdf
8 • www.nacacnet.org
9. Components of Financial Aid
Award Letters, cont.
• Possible issues with cost of attendance
– Definitions of components not standardized
– Cost categories not standardized
– May not include all costs
– May not be based on actual costs or may
not be most recent data
9 • www.nacacnet.org
10. Components of Financial Aid
Award Letters, cont.
• Expected family contribution (EFC)
– Derived from information reported on Free
Application for Federal Student Aid
– Generally consistent from school to school
10 • www.nacacnet.org
11. Components of Financial Aid
Award Letters, cont.
• Expected family contribution (EFC),
cont.
– May be increased by CSS Profile at some
schools
– EFC may not be the total family
contribution
• Loans and work-study earnings are also a
contribution from the family
11 • www.nacacnet.org
12. Components of Financial Aid
Award Letters, cont.
• Financial aid
– Gift aid
– Self help aid
• Need-based and non-need based federal loans
• Work-study employment
• Private (non-need-based) loans
12 • www.nacacnet.org
13. Components of Financial Aid
Award Letters, cont.
• Gift aid
– Grants and scholarships
– May come from federal, state, or
institutional sources
– May be need-based or merit-based
13 • www.nacacnet.org
14. Components of Financial Aid
Award Letters, cont.
• Gift aid, cont.
– Does not have to be repaid as long as
recipient meets requirements
– May or may not be renewable
14 • www.nacacnet.org
15. Components of Financial Aid
Award Letters, cont.
• Federal need-based loans
– Perkins
– Subsidized Stafford
• Features of need-based loans
– Low interest rates
– Delayed repayment
– In-school interest subsidy
15 • www.nacacnet.org
16. Components of Financial Aid
Award Letters, cont.
• Federal non-need based loans
– Unsubsidized Stafford
– Parent PLUS
– Grad PLUS
16 • www.nacacnet.org
17. Components of Financial Aid
Award Letters, cont.
• Federal non-need based loans, cont.
– Higher interest rates
• 6.8 percent fixed rate for unsubsidized
Stafford
– Interest accrues during school and deferments
– Payments on PLUS loans are due while the
student is in school
17 • www.nacacnet.org
18. Components of Financial Aid
Award Letters, cont.
• New repayment options are becoming
available for most federal student loans
– Income-based repayment
– Public service loan forgiveness
18 • www.nacacnet.org
19. Components of Financial Aid
Award Letters, cont.
• Take-away: Income-based repayment
and public service loan forgiveness site
at www.IBRinfo.org
19 • www.nacacnet.org
20. Components of Financial Aid
Award Letters, cont.
• Work-study employment
– Must be willing to work during
academic year
– Provides work experience
– Research shows 10-15 hours/week
may have academic benefit
– May reduce loan burden
20 • www.nacacnet.org
21. Components of Financial Aid
Award Letters, cont.
• Take-away: The financial aid chapter in
NACAC’s Guide to the College Admission
Process at
http://www.nacacnet.org
/PublicationsResources/Marketplace/Pages
/AdmissionGuide.aspx
21 • www.nacacnet.org
22. Components of Financial Aid
Award Letters, cont.
• Take-away: The National Association of
Student Financial Aid Administrators’
“Student Aid Program Summary,” accessible
from
http://www.nasfaa.org/redesign/fanight.asp
22 • www.nacacnet.org
23. Components of Financial Aid
Award Letters, cont.
• Private Loans
– Not really financial aid but a financing tool
like a home equity loan or credit card
– Less available due to credit crunch
23 • www.nacacnet.org
24. Components of Financial Aid
Award Letters, cont.
• Private Loans, cont.
– Only used as a last resort after other
financial aid options
– Should have co-signer and be school
certified for best interest rates and terms
24 • www.nacacnet.org
25. Components of Financial Aid
Award Letters, cont.
• Take-away: The Institute for College
Access and Success, Project on
Student Debt’s “Questions to ask about
private loans” at
http://projectonstudentdebt.org/
private_loan_questions.vp.html
25 • www.nacacnet.org
26. Components of Financial Aid
Award Letters, cont.
• Unmet need or “gapping”
– May need to find alternative financing, such
as a private or home-equity loan
• Always give federal loans priority over private
loans and credit card debt
– May be able to reduce expenses instead of
taking on private debt
26 • www.nacacnet.org
27. Comparing Financial Aid Award
Letters Among Schools
• Why aid packages differ from institution
to institution
– Cost of attendance
• Both categories and amounts may vary
– EFC
• May differ if institution is a CSS Profile user
27 • www.nacacnet.org
28. Comparing Financial Aid Award
Letters Among Schools, cont.
• Why aid packages differ from institution
to institution, cont.
– Fund availability
– Institutional awarding policies
28 • www.nacacnet.org
29. Comparing Financial Aid Award
Letters Among Schools, cont.
• May be useful to subtract gift aid
from cost of attendance
– Difference may be met by a
combination of self-help aid (loans and
work) and EFC
• May be useful to aggregate grants
vs. work-study vs. loans
29 • www.nacacnet.org
30. Comparing Financial Aid Award
Letters Among Schools, cont.
• Loan terms
– May not be stated on award letter
• Amount of unmet need or “gap”
30 • www.nacacnet.org
31. Comparing Financial Aid Award
Letters Among Schools, cont.
• Future aid packages
– Renewability
– Changes in proportion of grant vs. loan in
subsequent years
– Probably not stated on award letter
31 • www.nacacnet.org
32. Comparing Financial Aid Award
Letters Among Schools, cont.
• Ideal (for student) treatment of outside
scholarships
– First—meeting unmet need
– Then—reducing self help
– As a last resort—reducing grant (but never
Pell Grant)
32 • www.nacacnet.org
33. Comparing Financial Aid Award
Letters Among Schools, cont.
• Take-away: NACAC’s “Student
Bulletin: Understanding Your
Financial Aid Award Letter” at
http://www.nacacnet.org/
PublicationsResources/Marketplace/
Documents/LateHS.pdf
33 • www.nacacnet.org
34. Comparing Financial Aid Award
Letters Among Schools, cont.
• Non-financial considerations to bear
in mind
– School’s academic programs
– School type and size
– School’s culture and demographics
– The best aid package may not be the
best school choice overall
34 • www.nacacnet.org
35. Prospects for Standardization of
Financial Aid Award Letters
• Steps Congress and the U.S.
Department of Education are pursuing
• Steps institutions could take now
– Prominently display most important and
useful information
– Include straightforward instructions and
helpful resources
35 • www.nacacnet.org
36. Prospects for Standardization of
Financial Aid Award Letters, cont.
• Steps institutions could take now, cont.
– Include complete estimate of COA
– Clearly distinguish gift aid from self help
and provide bottom line cost
– Avoid jargon, acronyms and unexplained
terms
36 • www.nacacnet.org
37. Prospects for Standardization of
Financial Aid Award Letters, cont.
• Steps institutions could take now, cont.
– Encourage wise borrowing by disclosing
loan terms and conditions
– Distinguish between costs the school will
bill the student for and those the student
will have to pay on his/her own
37 • www.nacacnet.org
38. Prospects for Standardization of
Financial Aid Award Letters, cont.
• Take-away: Mark Kantrowitz’s editorial
on standardization of award letters in
Inside Higher Ed at
http://www.insidehighered.com/views/
2007/06/22/kantrowitz
38 • www.nacacnet.org
39. Communicating with Financial
Aid Offices
• Responsibilities of the aid office
– Counseling
– Need analysis
– Awarding
– Monitoring
– May also have job placement and veterans
affairs responsibilities
39 • www.nacacnet.org
40. Communicating with Financial
Aid Offices, cont.
• What financial aid administrators do
– Helping professionals and experts on
student financing
– Multiple constituencies to serve
– Stewardship of taxpayer and institutional
dollars
– Compliance with multiple agencies’ rules
40 • www.nacacnet.org
41. Communicating with Financial
Aid Offices, cont.
• Electronic communication
– Email is good for routine correspondence
– Do not encourage sending confidential
information via email, but it’s done
• Telephone
– Better for confidential conversation and
persuasion, but write instead if it’s hard to
get through
41 • www.nacacnet.org
42. Communicating with Financial
Aid Offices, cont.
• Written communication
– On-the-record (as is email)
– When documentation is desired or required
• When a visit is desirable or necessary
– May wish to cultivate a relationship if
circumstances are complex
– May be required if other communications vehicles
are not effective
42 • www.nacacnet.org
43. Communicating with Financial
Aid Offices, cont.
• Proactive strategies
– Inform the aid office of outside awards
as soon as they are known
– Inform the aid office of any changes in
the family’s circumstances as soon as
they occur
43 • www.nacacnet.org
44. Communicating with Financial
Aid Offices, cont.
• The appeals process
– Appealing vs. negotiating awards
• Most institutions will not negotiate, but
some will—so ask away
• Preparing for an appeal and presenting
the case
– Documentation
– Be sincere and polite, not angry
44 • www.nacacnet.org
45. Communicating with Financial
Aid Offices, cont.
• Appeals and professional judgment
– Professional judgment is authority to adjust
EFC due to exceptional circumstances
• Unemployment or reduced employment
• Student’s decision to leave workforce or reduce
hours to return to school (adult student)
• Costly medical situations
• Home foreclosure
• Other
45 • www.nacacnet.org
46. Communicating with Financial
Aid Offices, cont.
• Professional judgment, cont.
– Often requires third-party documentation
– Professional judgment is subject to certain
statutory limitations
• Special circumstances that distinguish one
student from a class of students
• No automatic categories of professional
judgment
46 • www.nacacnet.org
47. Communicating with Financial
Aid Offices, cont.
• A final word on appeals
– Aid office workloads have increased;
staffing has not
– Expect longer turnaround times on appeals
47 • www.nacacnet.org
48. Communicating with Financial
Aid Offices, cont.
• Take-away: Recent guidance on
professional judgment from the U.S.
Department of Education at
http://www.ifap.ed.gov/dpcletters/
GEN0904.html
48 • www.nacacnet.org
49. Counseling Considerations in the
Current Economic Climate
• Practically speaking, there is nothing
going on that can’t be dealt with
– Eligibility may increase, particularly for
Pell Grants
– Students may become eligible for
subsidized federal loans
49 • www.nacacnet.org
50. Counseling Considerations in the
Current Economic Climate, cont.
• Counselors can help families manage
expectations
– Institutional funds may be exhausted
– All awards have a ceiling, either by rule
or policy
– There isn’t enough money in the world to
provide a safety net for all
50 • www.nacacnet.org
51. Counseling Considerations in the
Current Economic Climate, cont.
• On an emotional level, counseling is
much more challenging
– Family circumstances may be dire
– Be prepared to refer families to appropriate
financial and social services agencies and
help them access services
51 • www.nacacnet.org
52. Counseling Considerations in the
Current Economic Climate, cont.
• On an emotional level, counseling is
much more challenging
– Be sympathetic, but also maintain appropriate
emotional detachment
– Review and adhere to NACAC’s “Statement of
Principles of Good Practice”
52 • www.nacacnet.org
53. Counseling Considerations in the
Current Economic Climate, cont.
• Take-away: NACAC’s “Statement of
Principles of Good Practice” at
http://www.nacacnet.org/AboutNACAC/
Policies/Documents/SPGP.pdf
53 • www.nacacnet.org
54. Q&A
• Continue to submit questions via e-mail
• We will select those questions with the
broadest applicability
• An archive of today’s Webinar will be posted
on the NACAC Web site approximately one
week from today
• Thank you for participating in “Understanding
Financial Aid Awards and Communicating
with Financial Aid Offices”!
54 • www.nacacnet.org