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How to optimize your
                       paid search marketing
                                          Plus a free offer...



                                                Chris Goward
                                                Founder & CEO
                                                WiderFunnel
                                                @chrisgoward


Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
The Conversion Optimization Agency

    •  Conversion Rate Optimization
       –  Strategy, design, copywriting & testing
       –  Landing Page Optimization
    •  Advanced optimization for complex businesses
    •  Conversion rate lift of 10% to 750% for every retainer client




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Principle 1:
                         “Best Practices” are dead


                                Don’t just take our advice. Test it.




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Tips and “Best Practices”
        Miss Your Unique Context


Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Truth: Nothing Beats Testing Experience




                                              = Runs More Tests




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
How?
            Create Powerful Hypotheses



Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
These Frameworks Work in All Industries
  Clients globally: US, UK, Canada, Spain, Sweden, Israel, Australia, Japan




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Knowing what to test: Using the LIFT™Model


                                                                     Clarity
                                                         Relevance
                                                                               TM




            Urgency

                                                                Distraction
                                                          Anxiety

                                 (Note: For more, search “WiderFunnel Lift”)




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
The LIFT Analysis


                                                         Provider of playable
                                                         game demos for game
                                                         retailers

                                                         Ads on e-commerce site
                                                         needed more demo
                                                         plays

     Game Logo




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
The LIFT Analysis
                                                         Distraction: The graphic
                                                         overpowers the messaging

                                                         Clarity: Color blends in to
                                                         the background

                                                         Clarity: Design does not
                                                         look clickable

                                                         Clarity: The hover state is
                                                         too subtle

                                                         Clarity: Not clear that it’s a
                                                         demo vs. game option
     Game Logo
                                                         Clarity: No social proof

                                                         Clarity: How to play “In
                                                         your browser” is unclear

                                                         Clarity: Shape leads to
                                                         banner blindness
Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
The “Big Idea”




          Game Logo




         The banner should integrate with the
         page, look less like an “ad”

Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Which Challenger Won?

     A             Game Logo


     vs.
                         Game
     B

     vs.
                         Game
     C


Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Controlled Test Result

                                                75%
                                           Demo Play
                                       Conversion Rate Lift!

                         Game




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Principle 2:
                  Focus on Your Value Proposition




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
What is your most important leading message?


   Highest Quality	

                                                         •    Most RAM
                                                         •    Shiniest screen
                                                         •    Cleanest offices
                                                         •    Best-looking waiters
    Best Service
                                        •    Convenient locations
                                                         •    Fastest shipping
                                                         •    Free shipping
                                                         •    Lifetime warranty
                                                         •    More colours
                                                         •    Mac Compatible
                                                         •    Quietest running
                                                         •    Plushest fur
                                                         •    Etc.
Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Principle 3:
                          Synchronize Your Funnel




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Awareness Activity



                                            Direct
                                           Response    Referral     Email         Affiliate
                                            Social
                                 Direct
                                Response                                                       Channel
                                  Ads
                      Organic
                                                                                                         Other
                      Search                              Landing Pages



                                       Product        Category
                                        Detail                       About           Pricing        Content
                                        Pages          Pages          Us




                                                         Call- to -Action



                                                           Conversion
                                                             Funnel




                                                        Sales Conversion




                                                         Post-Purchase
Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |                                  301302/ Ch00 fig 00 F01000.eps 10/02/12 rs
Ad testing: Testing tips & tricks only




    Ad & Landing page: Testing new value proposition

                                      Insurer
                                      #1
                                      Insurer
                                      #2
                                      Insurer
                                      #3
                                      Insurer
                                      #4




    Full funnel: Maximum conversion optimization

                                      Insurer
                                      #1
                                      Insurer
                                      #2
                                      Insurer
                                      #3
                                      Insurer
                                      #4




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Remember


    Principle 1 – “Best Practices” are dead
    You Should Test That!


    Principle 2 – Focus on your Value Proposition
    What is your best leading message?


    Principle 3 – Synchronize Your Funnel
    Test your entire experience


Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
WiderFunnel’s Optimization System
    1.  Where to Test?
        We build your Kaizen Plan
       –  Business Discovery
       –  Heuristic Analysis
       –  Web Analytics



    2.  What to Test?
        We perform LIFT analyses on key pages
       –  WiderFunnel LIFT Model ™
       –  Experiment Insights



    3.  How to Test?
        We run your Funnel Experiments™
       –  The 7-Step, full service, continuous improvement testing cycle


Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
Free Offer: Custom Web Page Evaluation

    Interested in a Free Conversion Page Evaluation?
    •  10 time slots are available for session attendees
    •  Scheduled on a first-come, first-served basis



    To Qualify:

    1.  Email: Hello@widerfunnel.com

    2.  Tell us the URL of the web page you’d like evaluated

    3.  Minimum 30,000 unique visitors per month



Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
You Should Test That!


                 Sign up for a free chapter:
                 YouShouldTestThat.com




Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |
The Conversion Optimization Agency

    •  Conversion Rate Optimization
       –  Strategy, design, copywriting & testing
       –  Landing Page Optimization
    •  Advanced optimization for complex businesses
    •  Conversion rate lift of 10% to 750% for every retainer client


    •  Get more information at http://www.widerfunnel.com

    •  Connect with us:
       –  Twitter: @widerfunnel & @chrisgoward
       –  Google+: http://bit.ly/widerfunnelplus
       –  Facebook: https://www.facebook.com/widerfunnel
       –  Blog: http://www.widerfunnel.com/blog

Tweet this: @chrisgoward #CRO
© 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com
                                     |

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Optimizing paid search marketing for ads landing pages and websites

  • 1. How to optimize your paid search marketing Plus a free offer... Chris Goward Founder & CEO WiderFunnel @chrisgoward Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 2. The Conversion Optimization Agency •  Conversion Rate Optimization –  Strategy, design, copywriting & testing –  Landing Page Optimization •  Advanced optimization for complex businesses •  Conversion rate lift of 10% to 750% for every retainer client Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 3. Principle 1: “Best Practices” are dead Don’t just take our advice. Test it. Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 4. Tips and “Best Practices” Miss Your Unique Context Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 5. Truth: Nothing Beats Testing Experience = Runs More Tests Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 6. How? Create Powerful Hypotheses Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 7. These Frameworks Work in All Industries Clients globally: US, UK, Canada, Spain, Sweden, Israel, Australia, Japan Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 8. Knowing what to test: Using the LIFT™Model Clarity Relevance TM Urgency Distraction Anxiety (Note: For more, search “WiderFunnel Lift”) Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 9. The LIFT Analysis Provider of playable game demos for game retailers Ads on e-commerce site needed more demo plays Game Logo Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 10. The LIFT Analysis Distraction: The graphic overpowers the messaging Clarity: Color blends in to the background Clarity: Design does not look clickable Clarity: The hover state is too subtle Clarity: Not clear that it’s a demo vs. game option Game Logo Clarity: No social proof Clarity: How to play “In your browser” is unclear Clarity: Shape leads to banner blindness Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 11. The “Big Idea” Game Logo The banner should integrate with the page, look less like an “ad” Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 12. Which Challenger Won? A Game Logo vs. Game B vs. Game C Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 13. Controlled Test Result 75% Demo Play Conversion Rate Lift! Game Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 14. Principle 2: Focus on Your Value Proposition Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 15. Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 16. What is your most important leading message? Highest Quality •  Most RAM •  Shiniest screen •  Cleanest offices •  Best-looking waiters Best Service •  Convenient locations •  Fastest shipping •  Free shipping •  Lifetime warranty •  More colours •  Mac Compatible •  Quietest running •  Plushest fur •  Etc. Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 17. Principle 3: Synchronize Your Funnel Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 18. Awareness Activity Direct Response Referral Email Affiliate Social Direct Response Channel Ads Organic Other Search Landing Pages Product Category Detail About Pricing Content Pages Pages Us Call- to -Action Conversion Funnel Sales Conversion Post-Purchase Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com | 301302/ Ch00 fig 00 F01000.eps 10/02/12 rs
  • 19. Ad testing: Testing tips & tricks only Ad & Landing page: Testing new value proposition Insurer #1 Insurer #2 Insurer #3 Insurer #4 Full funnel: Maximum conversion optimization Insurer #1 Insurer #2 Insurer #3 Insurer #4 Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 20. Remember Principle 1 – “Best Practices” are dead You Should Test That! Principle 2 – Focus on your Value Proposition What is your best leading message? Principle 3 – Synchronize Your Funnel Test your entire experience Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 21. WiderFunnel’s Optimization System 1.  Where to Test? We build your Kaizen Plan –  Business Discovery –  Heuristic Analysis –  Web Analytics 2.  What to Test? We perform LIFT analyses on key pages –  WiderFunnel LIFT Model ™ –  Experiment Insights 3.  How to Test? We run your Funnel Experiments™ –  The 7-Step, full service, continuous improvement testing cycle Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 22. Free Offer: Custom Web Page Evaluation Interested in a Free Conversion Page Evaluation? •  10 time slots are available for session attendees •  Scheduled on a first-come, first-served basis To Qualify: 1.  Email: Hello@widerfunnel.com 2.  Tell us the URL of the web page you’d like evaluated 3.  Minimum 30,000 unique visitors per month Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 23. You Should Test That! Sign up for a free chapter: YouShouldTestThat.com Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |
  • 24. The Conversion Optimization Agency •  Conversion Rate Optimization –  Strategy, design, copywriting & testing –  Landing Page Optimization •  Advanced optimization for complex businesses •  Conversion rate lift of 10% to 750% for every retainer client •  Get more information at http://www.widerfunnel.com •  Connect with us: –  Twitter: @widerfunnel & @chrisgoward –  Google+: http://bit.ly/widerfunnelplus –  Facebook: https://www.facebook.com/widerfunnel –  Blog: http://www.widerfunnel.com/blog Tweet this: @chrisgoward #CRO © 2007-2013 WiderFunnel Marketing Inc. widerfunnel.com |