The Power of Social - Revolutions, Disasters and Tomorrows IT
You are what you tweet and the social revolution.
-In the 1950s, executives feared the bathroom: employees will waste productive time.
-In the 1970s, executives feared the telephone: employees will waste productive time.
-In the late 1980s, executives feared email: employees will waste time.
-In the 1990s, executives feared Internet access: employees will waste time.
-In the 2000s, executives fear social media: employees will waste time.
"You will become an innovation machine or a DATA PRODUCING DRONE."
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For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.
MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/
Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.
31. • Anne Dancy used us.
Gamification
• Jake has no friends
32. 1. Appointment dynamic - a dynamic in which to succeed, one must return at a predefined
time to take a predetermined action. (Think restaurant happy hours, or in Farmville, crop
maintenance.)
2. Influence and status dynamic - the ability of one player to modify the behavior of
another's actions through social pressure (American Express Black Card, Modern
Warware (I'm a level 4 but desperately want to be a 10)
3. Progression dynamic - a dynamic in which success is granularly displayed and measured
through the process of completing itemized tasks (LinkedIn: Your profile is 85%
complete, seeing how many cups of coffee you need to buy to get a free one through a
loyalty program)
4. Communal discovery - a dynamic wherein an entire community is rallied to work
together to solve a challenge (Digg, which uses a community to find and source the best
news, for example)
Seth Priebatsch
Gamification
43. Defined
Norma Rae
• 1959
• Knowledge worker: one
who works primarily
with information or one
who develops and uses
knowledge in the
workplace. Peter
Drucker
49. Benefit
“Employees average 20 hours a week
managing 350 emails. This costs an
average business of 50,000 an
estimated US $1 billion every year.”
Harvard 2008 Study
51. FEAR
Social business systems are designed to
extract from employees rather than to
contribute to employees’ larger selves.
You will become an
innovation machine or a
DATA PRODUCING
DRONE.
55. History
• In the 1950s, executives feared the bathroom:
employees will waste productive time.
• In the 1970s, executives feared the telephone:
employees will waste productive time.
• In the late 1980s, executives feared email: employees
will waste time.
• In the 1990s, executives feared Internet access:
employees will waste time.
• In the 2000s, executives fear social media: employees
will waste time.
-Toby Ward
58. Enterprise Tools
REQUIREMENTS
1. Activity Streams permeate throughout transparency and openness:
Therefore helping reduce the amount of noise you are exposed to, while
interacting with others. Call it ambient intimacy, declarative living or, my
all time favorite, “narrate your work.
2. They help you, greatly, be done with the obsession to read AND respond
to everything
3. They facilitate serendipity and Informal Learning
4. They help flatten organizations and traditionally hierarchical structures
5. They inspire an open knowledge sharing culture
58
61. Enterprise Tools
REQUIREMENTS
Groups
Chat
Micro Blogging
Status Updates
Mentions
Hash Tags
Embed Any
Medium
Profiles
Voting
Filters
Share External
Group Service
Service
Oauth
Location
Mobile
Trends
Groups
Audio
Video
Facebook
Integration
Idea
Management
62. Enterprise Tools
REQUIREMENTS
F I LT E R S
REQUIREMENTS
People
Location
Time/ Date
Events
Topics
Save Filters
Trending Topics
Simulations
Predictions
62
69. enterprises of tomorrow will be bought and
sold on the value of their social capital, people
are innovation
Knowledge is living, today we can actually see
it as the organism it is
SOCIAL IT MEANS RETHINKING METRICS
Design for the Loss of Control?
"Information Overload" I reminded the team
that we are in the business of "Information
Management"
INNOVATION MANAGEMENT
73. SESSION
E VA L U AT I O N
Text us at 22333 with
Complete the session
evaluation on the
Knowledge11 Portal
18B01 A text
18B01 B text
OR
take survey
18B01 C text
Case is not
important
space is
important
comments
are optional
The Cloud RUNS EVERYTHING, and EVERYTHING is a PLATFORM
CONSUMERIZATION DEFINEDThink about how life was like 15 years ago: you had use of all the great technology and software at work. When you came home, all you had was some stripped down versions of that machinery and applications — toys, really. Today, the scenario is reversed. Employees who have state-of-the-art technology at home can’t reconcile the fact that when they come to work they have a Windows XP, or worse, Windows 98, machine that takes 2 days to boot up. Pent-up user demand (I want my MTV!), especially of the Gen X & Y and Millennialsshould not be underestimated, and consumerized IT can be the Holy Grail of employee satisfaction.
CONSUMERIZATION AND THE ENTEPRISEIn this cost-conscious environment where businesses are constantly being pressured to reduce expenses as much as possible, doesn’t consumerized IT actually make senseIt’s MORE DANGEROUS TO BLOCK these items
SOCIAL THE BUSINESSYou are worth more than you think, and it has nothing to do with your knowledge or work, it’s your behavior
Objects when enabled become social
RECOMMENDATION / SERENDIPITY
RECOMMENDATION - ENTERPRISEGoogle changes name to Knowledge from SEARC HWhy didn’t Enterprise search Work?
ITS EVERWHERE
ITS ALIVEMore than LOCATION, AMBIENT SOUND & LIGHT gives you PROXIMITYACCELROMITORSthe mobile phone is now the mobile officelisten to the sound of inevitability
appification, George colony app internet, html 5, offline mode, edge internet.....go a step further to feature internYou make me so very APPYMobility is an organism / cyber body, Apps are the brain / cognitive processFEATURE-WARE
This changed everything
Our parents were right these kids are different, conditioned or evolution, drugged or natural, the next 10 years will change the enterprise
Empowered, Mobile, Innovation. You, You are what you TWEETForrester HERO’s
Don’t you know WHO I AM
The world is flat, The World is Flat -Thomas L. FriedmanNATIONSBUSINESSPEOPLE
The world is flat, The World is Flat -Thomas L. FriedmanNATIONSBUSINESSPEOPLE
Business has failed at seeing VALUE, they see only hours,I outsource most of what I doPink IT bring your own computerHECK I BRING MY OWN HR
Personal sourcing goes too far
ATTENTION SYSTEMSEngagement platforms
YOU ARE THE PRODUCT
seek out certain behaviors, such as food, sex, and drugs.It’s all about seeking; With the internet, twitter, and texting we now have almost instant gratification of our desire to seek. Want to talk to someone right away? Send a text and they respond in a few secondsDopamine is also stimulated by unpredictability
SH Green StampsJake doesn’t have real friendsWhen Jake encounters things he doesn’t understand in the real world he says, WHAT IS IT!!!Jake would be better off wearing his headset to schoolJake only cares about his gamer tagJake moved and brought his friends with him.How will you train Jake in 10 years?The Future of employees in the enterprise that don’t know real people or real goods
Enterprise IT is Karma in action or the social Enterprise will give rise to ENTERPRISE INTUTITION
This is how Analyst made announcements 3 months ago.
This is how they do it today
Cubes only worked for Rubik
Do hyperlinks really subvert hierarchy: CLUE TRAIN. They can when people outside the organization take advantage of ridiculously easy group-formingUnionsSocial media in the enterprise is union 2.0. Union of the information worker. Norma Ray is back and she's following your CEO.
It’s time to declare email bankruptcy.
This is the FEAR,
Powered by PeoplePeople create, ideas, innovation, trends, and one day foodFlickr- A picture is worth a thousand voices
Powered by PeoplePeople create, ideas, innovation, trends, and one day foodFlickr- A picture is worth a thousand voices
Social IT doesn’t have to be weirdWe did this before, where consumers, learned skills they BROUGHT into the workplace.The internet WAS BANNED in many orgs or didn’t existWhat DID AOL teach us? Mail, chat, micro groups, chat groups, web homes (landing pages), Gamification,
These Neanderthal IT leaders are a lagging indicator of what’s really going on. They dismissed the PC, the Internet, and e-commerce, too.....The PC was first, then the Internet, then software as a service, mobile phones. Rule one IT sales dept wags u.
Let’s look at what we are LEARNING right now that we are going to bring to the enterprise
Facebook - likes, social objects, event management, relationship management (friendship pages), profiles, groups create niche networking, groups are good for projects, review relationship history's and common themes, tagging, social graph, brandividualsTwitter - @ mentions, #tags, trends (topics), favorites, Curation, niche, activity streamLinkedIn - profiles, historyQR Codes: Physical hyperlinks, more will be revealedListly – Crowds can be uglyBlog - humanize, anonymous commentsDisqus (Comment systems) - support for a user in a crowdfoursquare - Location based knowledge on an IT level vs. physical level, proximity based knowledge via knowledge workers, REAL LIFE PHYSICAL COOKIESQuora - Wisdom of the INFLUENTIAL crowds, Q&A social voteGetGlue - social objects, interest graph OVER social graph, gamification, recommendationMemolane – you will live foreverKlout, Peer Index, Empireave-value bought and soldNamesake: Amplified conversationscolor -Amplified events, Elastic network GetSatisfaction: Insource self servicetibbr-follow anythingKlout, PeerIndex: Who's importantPodcast-EducationService-Now – Follow incidents, CI’s, People….
Call it ambient intimacy,declarative living or, my all time favourite, “narrate your work“,Activity Streams will help, over time, reduce the amount of transactions and frictions you will be exposed to, provoking that opportunity for knowledge workers to be on top of the knowledge flow thanks to that openness, clarity and transparency of what’s happening around you
There wasn’t an ITILIt’s up to you to DEFINE
BASE E20 tools have, Groups (Projects, teams), activity stream, activity stream filtering, trends, @, #, Profiles, tagging, up down votes, likes, notification, sharing buttons, follow anything, close types of updates. Self service vs. group service, SMS, Group Text, Group Chat, Chat, Sign-Sigon, Signon Identity, WE NEED CORPORATE PROFILES, SMS, group chat, everyone self service,
Call it ambient intimacy,declarative living or, my all time favourite, “narrate your work“,Activity Streams will help, over time, reduce the amount of transactions and frictions you will be exposed to, provoking that opportunity for knowledge workers to be on top of the knowledge flow thanks to that openness, clarity and transparency of what’s happening around you
Innovation is contagious Genius don't do one thing, they invent and innovate their whole live
Facebook views all input as “objects.” Meaning, Status Updates, Pictures, Videos, Links, etc., these are all objects for Facebook to consider. For the purpose of defining what can be edged, these objects are all the same. Now that’s not to say that some objects won’t have a higher likelihood of becoming edged, but more on that in a minutePeople rank, edge rank, klout. Vauke based compenatarion vs contribution.
BASE Skills: Content Management, Curration, Content Creation,GTD (working with MASSIVE AMOUNTS OF TASKS AND DATA), reading activity streams (Matrix), working with VISUAL data, workign with metaphysical data, networking skills, group thought skills, knowledge graph, social graph, digital influence, randomness, Mandelbrot, broadcasting (voice, video)
Repitition
"Information Overload" I reminded the team that we are in the business of "Information Management“Design for the Loss of Control?Social IT means rethinking metrics