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Business Applications of  Virtual Worlds Christopher Bishop IBM Global Services March 18, 2009
Agenda ,[object Object],[object Object],[object Object],[object Object]
Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internal applications ,[object Object],[object Object],[object Object],[object Object]
Recruitment
Onboarding - sessions
Onboarding – games for orientation ,[object Object],[object Object],[object Object],[object Object],BRAZIL Second Life game helps new hires quickly learn IBM culture and business guidelines in rapidly expanding country
Career development – Fast Forward ,[object Object],[object Object],[object Object]
Training
Learning
Conferences - Academy of Technology
Social capital – Virtual Culture Festival
Social capital – Virtual Culture Festival
Celebrating milestones  Commemorating our past, present and future in a virtual world
Alumni Relations
External ,[object Object],[object Object],[object Object]
Virtual Business Center
Virtual Green Data Center
Marketing tie-ins: Wimbledon
Commerce  ,[object Object],[object Object],[object Object],[object Object]
“ Speed dating” Connection Event Partners
Forterra with Lotus SameTime…
Next steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[email_address] http:// twitter.com/chrisbishop http:// groovemastersblog.blogspot.com / SL: Christopher Express THANKS!

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Business Applications Of Virtual Worlds V Final

Notas do Editor

  1. This commerce is handled with the in-world currency, the Linden dollar, which can be converted to US dollars at several thriving online currency exchanges
  2. This commerce is handled with the in-world currency, the Linden dollar, which can be converted to US dollars at several thriving online currency exchanges
  3. Touchpoints are sessions to orient new employees (3 months or above) about IBM Values, Culture, Business Conduct and Guidelines using a virtual world; We had 5 sessions in 2007 covering around 100 new hires; Our Virtual Coffee Break offers some “ special” snacks connecting to career Information in the intranet The virtual Touchpoint sessions proved to be a powerful sources of feedback from new hires. Provides a venue for enhanced collaboration/innovation Provides a *middle ground* between conference calls and in person meetings to support: teaming, mentoring, recruiting, orienting, teaching Virtual worlds can facilitate integration of new employees on a world wide basis into IBM’s complex matrix Pre-work required to ensure users have adequate equipment/connectivity and learns basics for navigation Communication between Avatars can be done using text message and voice over IP Partnership with Linden Lab to strengthen security of Virtual Worlds
  4. Benefits… Some people will never find Second Life an effective medium in which to learn and network – That’s OK!; More time and energy was spent on development of the Fast Forward land and logistics of the event than we initially anticipated but now it is all reusable 80 - 100 Canadian Employees unable to travel to a traditional Fast Forward events will benefit from attending a virtual version of Fast Forward in 2008 Virtual Fast Forward events are only 2 hours and attendees can revisit the resource areas anytime, a full fast forward event is 4 – 7 hours out of a work day Speakers, booth monitors, event staff and attendees can participate anywhere and avoid costs and time spent related to travel Costs related to hotel, catering, A/V are now avoided Second Life land is now built and can be easily be moved, resized, changed and reused for future events Online resource areas can be changed regularly and kept current
  5. Workers will build firewalls around their personal online identities Legal issues around virtual interactions will grow as a personnel issue Rules (enforcement) for common pool resources will be a key corporate concern; Measurement systems still being established for game based learning; Sophistication versus lowest common denominator means investment in quality; Generation gaps and learning styles. Need more evidence.
  6. Avatar Based Marketing (Harvard Business Review) - http://www.hbsp.harvard.edu/hbrsa/en/hbrsaLogin.jhtml;jsessionid=5FNL5UFTMH21OAKRGWCB5VQBKE0YOISW;$urlparam$kNRXE2ULYRiR52NiwJYH5SF?ID=R0606B&path=&pubDate=null&referral=null&_requestid=5720
  7. Avatar Based Marketing (Harvard Business Review) - http://www.hbsp.harvard.edu/hbrsa/en/hbrsaLogin.jhtml;jsessionid=5FNL5UFTMH21OAKRGWCB5VQBKE0YOISW;$urlparam$kNRXE2ULYRiR52NiwJYH5SF?ID=R0606B&path=&pubDate=null&referral=null&_requestid=5720
  8. main lobby with several displays, a theatre, and a lounge area for informal collaboration. five bridges to in-depth display areas, grouped by decade. display areas, or “pods”, is made up of five rooms documenting the various aspects of that era: A technology/innovation display A “typical” workstation Key milestones A photo carousel A small sample of some of the clients we worked with in those years Some print advertising
  9. New “Dual Sim” IBM Virtual Business Center launched Nov 2007 Sales Reception Technical Support Library Innovation Center Client Briefing Center Conference Center Country-specific centers - China & Japan Exhibition Space – Green Data Center Sandbox Activity Spaces
  10. Shows a realistic and immersive experience of IBM’s Roadmap to a Green Data Center Demonstrates IBM industry leading technologies, services, management systems, and best practices for building and managing green data centers Provides simulated experiences for users to manipulate objects and applications in the data center to learn how these technologies work to improve energy efficiency Provides a 3D exhibit area that will offer visitors: Interactive experiences on power and cooling principles and virtualization Before and after portrayals of IBM customer success stories In depth information about IBM services offerings Knowledge of IBM’s environmental leadership history
  11. Avatar Based Marketing (Harvard Business Review) - http://www.hbsp.harvard.edu/hbrsa/en/hbrsaLogin.jhtml;jsessionid=5FNL5UFTMH21OAKRGWCB5VQBKE0YOISW;$urlparam$kNRXE2ULYRiR52NiwJYH5SF?ID=R0606B&path=&pubDate=null&referral=null&_requestid=5720
  12. Workers will build firewalls around their personal online identities Legal issues around virtual interactions will grow as a personnel issue Rules (enforcement) for common pool resources will be a key corporate concern; Measurement systems still being established for game based learning; Sophistication versus lowest common denominator means investment in quality; Generation gaps and learning styles. Need more evidence.
  13. You can use this to expand your value proposition to clients; use it as a differentiator; it is the next wave; start now so you are not left behind